I am really angry with Alamo Car Hire. When I was last in the UK I hired a car from them and refused the extra cost for the collision damage waver. I was told to check the car carefully for damage when I picked it up from the lot, which I did, and found several scratches and marks, even though the rental form said 'none' in the damage box. So I marked them in and told the guy at the exit what I had done, and he said OK. When I returned the car I did another check and there was no more damage than I had previously marked. Now I have a letter from them, they have debited me Â£300 on my card for 'damage sustained'. I am so mad and I don't quite know what to do - I will ring Customer Services on Monday and see what they say, but being out here and the car being in the UK, I am not sure I can fight this. Does anyone have any similar experience?
post #1 of 23
3/4/05 at 10:53am