O.K., here's my dishwasher story. Yes, a dishwasher.
My ex and I were moving into our new place, and the dishwasher needed to be replaced. I went to a brand-name store (chain, all over the country), and saw a name brand, very expensive model for sale at a ridiculously low price. Turns out it was the floor model with a few scratches and dings. I bought it right then and there.
It got delivered and then installed. I loaded up some dishes because I wanted to play with it. And water came out all over my floor. And I mean all over. I called the store, and they sent out another guy to re-install it. This time, he stayed to see the trouble. And was there trouble? Yeppers.
He leaned down, and said "oh, this is a demo model. It has holes here (pointing) and here and here. Sorry, that's what you bought. I can't exchange it."
And did I rant? Yes. Did I rave? Oh sure. Look, don't make me spend money on something that doesn't even work, for heaven's sake. I'm scots/irish raised by a New York Jew...trust me, when I go, I goooooooooooooooo. I'll guilt you seven ways to Sunday. The guy gave me the name of his manager.
I called the manager. No satisfaction. I researched and got the name of the regional person. Again, no satisfaction. I called the manufacturer of the washer to see if I could get replacement parts...and told them why I needed them.
And I then called the Customer Service VP. I got his name from the manufacturer's customer service person...and got satisfaction.
Not only did I get fully reimbursed for the washer, I was also sent a check for $500 from the store as "cleaning fees."
And then about a week later, I got a call from my ex. "Um, there's some guy here from XX company. He wants to see you. Can you come home right now?" so I did...and burst into tears when I saw the brand new, fully installed and operational dishwasher sent from the manufacturer, with the note "Please accept our apologies for selecting a poorly run company to represent us. And here's a whole week of dinner dishes on us." And in the note were 7 vouchers for dinners in the local area at top rated restaurants.
I figure I came out ahead by about $1,200 all told. My ex has the dishwasher now. I wish he had the old crummy one. Oh well...