For those of you who feed your cats Wellness brand canned food in the large 12.5 oz size, below is the letter from the CEO of Wellness. Here's the direct link: https://www.wellnesspetfood.com/update/
Wellness is recalling some of its 12.5 oz. cans not because they know of any problem but because another brand processed in the same facility had some foreign material found in it. If you use any of the Wellness 12.5 ounce cans, please check out their web site to see which batches are being recalled. https://www.wellnesspetfood.com/update/
More information revealed today........
Many people will know of Susan Thixton who author's "TRUTHaboutpetfood.com" (free subscribeable pet food newsletter).......this recall was published there yesterday. Today several people posted comments with concerns and some unflattering remarks.....and then.....a WellPet rep posted these replies:
....I’m reaching out from Wellness Natural Pet Food because I wanted to help answer your questions.Our Quality team was notified that a small amount of metal was found in non-WellPet products made in the same facility. There were no injuries. We’d like the chance to talk with you more to explain our Quality Assurance procedures so that you can feel confident feeding our food. We’ll be open throughout the weekend and you can reach us tomorrow starting at 9am eastern at 877-227-9587. Also, please know that we’ve taken the step of removing carrageenan from all of our wet cat recipes. Starting soon, Wellness cat cans will have a new look and will be 100% carrageenan free. You can see an overview of the changes here: wellnesspetfood.com/cat. Thanks.
Hi, I’m reaching out from Wellness Natural Pet Food. We can assure you with full confidence that only the 12.5 oz can of certain recipes, with a small amount of best by dates were involved. We’d be happy to answer any other questions you have and will be open through the weekend. We can be reached 877-227-9587. Thanks.
So, clearly they're sufficiently concerned about this to open their call center this weekend. Perhaps the very recent Evangers pentobarbitol issue sparked that decision.
(About six weeks ago, subscribers to the Wellness Newsletter (includes discount coupons. folks) were notified about upcoming labeling changes and the elimination of Carrageenan: http://www.wellnesspetfood.com/cat-transition/complete-health.html.)
Meantime......"a small amount of metal"......and, "no injuries"....WHAT???? 'Raises more questions than answers !
I buy this Wellness line of food and it's distressing that customers aren't informed more directly. I order from Chewy and I didn't receive an email notifying me of the recall. I think as a long time customer of Chewy who has ordered Wellness 12.5oz cans for years now--an email would really be helpful. Surely it would not be difficult for Chewy to find who has ordered big cans of Wellness in their database and communicate with them. I only stumbled upon this post, more than a month after the recall. Luckily, my most recent case has an expiration date of July 2019.
Perhaps Chewy did check their database and knew I hadn't purchased the cans with the affected expiration dates and that's why I wasn't contacted?