As the Dishwasher Turns

Dishwasher, Part 2

Somebody from Lowes is coming in this afternoon to measure our height for a new dishwasher. When we measured, we got 33-3/4 inches in height. They think we need at least 34 inches to get a new dishwasher installed. The problem is that when people put in new flooring, they simply install the new floor over the old floor. And they keep doing this, which decreases the available height for appliances because the dishwasher is usually installed over the original flooring. We now have three layers of flooring in the kitchen and the dishwasher sits on the oldest (and lowest) floor. It may not seem like it should make a big difference, but according to installers, it really does. So, in order to get a new dishwasher installed, we may have to rip up some of the flooring around the dishwasher. We shall see. (We do have extra floor tiles and we can get the guy who installed this floor to come in and replace any torn tiles. But we'll see what happens today.) It cost us $35 to have the guy come in to measure, but we'll get it back when we buy the dishwasher.

If it all works out OK, we'll buy a new dishwasher. And I've decided on a Bosch. Do I feel comfortable with a Bosch? Not really. But I don't feel comfortable with any dishwasher models, to be honest. And we'll get it from Lowes. With a five-year extended warranty. We don't normally do extended warranties as they're quite a waste of money. But with the way dishwashers are today and with everything I'm reading about how bad dishwashers really are, I'm going to take my chances with the warranty. Right now, they're on sale at Lowes. And basic installation is free (normally $150); you have to pay it, but then you get the rebate through the mail.

Hopefully everything will go OK this afternoon. And if it does, we're going down tonight to buy the Bosch. I have had it up to "here" with washing dishes!   

:cross: that you have a dishwasher very soon. We've had Bosch appliances for years, and have found them to be very reliable. I hope you find the same with yours

Good luck Pam and hope you have that dishwasher very soon

Good luck with the new dishwasher. We always get warranties on everything, maybe it's a waste, but since Paul is NOT handy at all, it just makes sense for us to take advantage of the warranties.

Enjoy your new diswasher!

So.....the guy came in Friday afternoon and measured. Everything is fine. I told him that we were going to buy it Friday night and he promised me that he would fax our information to Lowes right away; that way, we wouldn't have to wait. Got to Lowes Friday night and......they didn't have our information, so they said we couldn't buy the dishwasher. Not to worry, the guy down there said, they expected him to fax it in Saturday morning and they'd call us.

Saturday morning. Well, they never called. We were home until 4:00 when we went over to my sister's house.

Sunday morning. Rick goes down to Lowes (I was making food for our picnic Sunday night). He texted me with "You are not going to be amused." So I knew things didn't go well. He got to Lowes and they had just sold the last two Bosch dishwashers they had. Rick was.......peeved is a nice way to describe it. He let them know about it no uncertain terms. We've been trying to buy this thing now for well over a week. First they told us we needed a 36-inch height. Then, when Rick said, "Say what??" they suggested that their installation guy come to our house to measure. That alone took a week. And when the installation guy measured, he got 33-3/4 inches and said that would be fine. Well, you know, we measured that space and we got 33-3/4 inches. What's the difference? Oh, about $35, which is what it cost for the guy to come to our house to measure the opening.

And when they looked at our record on Sunday, we were still "Pending". Meaning the guy still hadn't faxed the information into the store by Sunday morning. 

At that point, had I been there, I would have told them to stick the dishwasher. And today during lunch, I would have gone into a local dealer in town and bought the thing. It would have more expensive, but well, I would have had a darn dishwasher by Wednesday. But unlike me, Dear Richard is a polite and courteous person. He bought the Bosch anyway on Sunday. For some reason, they let him buy the dishwasher on Sunday, when they would not let us buy it on Friday night (you know, when they still actually had the things in stock). And when they get more (hopefully by this weekend), they will call us and set up a delivery date. Since I don't trust them to call us, I will be calling them this Thursday morning and trying to get one here and installed when Rick is off work on Friday. Do I think there's a cold chance that will actually happen? Not in this lifetime.

And if and when we ever do a get a dishwasher, I am writing to Lowes corporate (and cc-ing our local Lowes on the letter).They don't give a rodent's patootie about customer service as long as they sell. But it will make me feel better.

Oh no I hate it when people don't do what they're supposed to do. I'd be ready to (metaphorically) murder the staff at Lowes over this. I really, really hope everything falls into place soon :cross:

Columbine said:

Oh no

I hate it when people don't do what they're supposed to do. I'd be ready to (metaphorically) murder the staff at Lowes over this. I really, really hope everything falls into place soon

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Me too. I would have called Lowe's corporate while at the store. I hope it does too. My dishwasher is 12 years old and will need to be replaced soon too

Two years ago, I bought a matching washer and dryer because it was such a good deal from Lowe's. I had never had a matching set. So I did this thing even though I had a perfectly good Amana dryer. They sat my dryer in the garage when they installed the new set. It was one of these high efficiency washers. Well when I tried to do my laundry the next morning, it took me all day long, was bedtime and I still had not finished. The washer didn't clean the clothes or get all the soap out so I was having to redo them. It took one hour for the washer to complete the cycle. The clothes came out tied in knots. The dryer was not hot enough to get them dry so I had to redo them too and they were still tied in knots. The next day when I called the person said they would send someone to teach me how to use them. You talk about mad, I was mad. I told that little kid I was close to seventy years old and knew how to read instructions and run a washer. Then I asked for a manager. When I got that person, I told me come get the junk. Long story short, I bought a Speed Queen washer with an agitator, no bells and whistles and those folks hooked my Amana dryer back up. So it was their products, not their service that was the problem.

My dishwasher came from Lowe's when we built the house quite a few years ago. It is a Maytag and has never needed any service. My stove is a GE Profile which also came from their store. It too has been a wonderful appliance.

blueyedgirl5946 said:

I would be so over Lowe's. In fact I am. Two years ago, I bought a matching washer and dryer because it was such a good deal. I had never had a matching set. So I did this thing even though I had a perfectly good Amana dryer. They sat my dryer in the garage when they installed the new set. It was one of these high efficiency washers. Well when I tried to do my laundry the next morning, it took me all day long, was bedtime and I still had not finished. The washer didn't clean the clothes or get all the soap out so I was having to redo them. It took one hour for the washer to complete the cycle. The clothes came out tied in knots. The dryer was not hot enough to get them dry so I had to redo them too and they were still tied in knots. The next day when I called the person said they would send someone to teach me how to use them. You talk about mad, I was mad. I told that little kid I was close to seventy years old and knew how to read instructions and run a washer. Then I asked for a manager. When I got that person, I told me come get the junk. Long story short, I bought a Speed Queen washer with an agitator, no bells and whistles and those folks hooked my Amana dryer back up. I am done with buying from Lowe's.

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I'm over Lowe's too but for a different reason. My hot water heater went out right before Thanksgiving a couple of years ago. I called Lowe's for a ballpark figure not an exact quote. She wouldn't give me one without an appointment. She also automatically assumed I needed an emergency call because it wasn't working. I live in Florida. It's still hot here in November so hot showers are not a big deal. I just wanted it fixed before DD came home from school.  Finally she said that it would be between $700-800. I went to Home Depot. The guy in the plumbing aisle told me to call a plumber. He said they work by the hour and it would be cheaper. he quoted me around the same as Lowe's. I called a local guy and he was out the next day. He charged me $525 total. I'll go past Lowe's to go to HD if I have to. The guy was honest with me. Lowe's aggravated me beyond words. 

I think sometimes it really depends on who you get there.  There is one gentleman at our Lowes who is really great!  He had just started working there when we were getting ready to fence our backyard a few years ago.  He was SO helpful.  We installed the fencing ourselves.  He made sure we had everything we needed and even explained things and gave us some super helpful tips.  Last week he was working inside and helped DH find what he needed to fix our ceiling fan.  

We had good experiences buying our washer and dryer and also the lawn mower.  But we did have problems with getting the washer and dryer set up right.  They switched the water lines and didn't do something else right.  They are up on pedestals; so they are not easy to move at all!  Lowes sent out a sub-contractor to take care of the washer and dryer.  He was great and basically told us; the guys Lowes had doing installations were making the same mistakes at other homes too.  When my dryer was giving me issues I called that man's company directly. (A small, local place.)  The service is just much more personal.  Unfortunately I believe they closed down last year.  

Winchester said:

.They don't give a rodent's patootie

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Rodent's patootie, well that's a nice way to say what you really mean, lol lol.  I'll have to remember that

LaRussa said:

 
Rodent's patootie, well that's a nice way to say what you really mean, lol lol.  I'll have to remember that

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 I thought you knew I said that. 

Thanks, guys, for dealing with my rants. It's not been a good experience.

So......the Lowes installer-weenie called last night. They'll be here today between 11 and 1 with a dishwasher. I have no idea where they got one, nor do I care. It looks like As the Dishwasher Turns will be over soon.

As an aside, our new windows for the bedroom came in last night. I'm not sure when the contractor will be able to install them, but at least we can pick the windows up on Friday at the building supply store. So now the upper level of the house will have all new windows. Rick has been talking to a guy at work who does flooring on the side and everybody says he does a good job. We're going to start looking at hardwood flooring for the bedroom. That carpet needs to go!

:cross: that you have a fully functional dishwasher by the end of the day.

And we have a dishwasher!


Sorry, that's a little large.

The guy showed up around 11:30 and he was gone by 1:00 or so. He started a test run and it is quiet. Very quiet. We'll see how well it cleans; I gave the kids lunch while he was here and no way was I hand-washing those dishes. 

But this is not over with Lowes. The installer showed me on his phone that he called into the store before he ever left our driveway on Friday night. They knew at the store that we were coming down on Friday....he told them we were. No way should  we have been on Pending status. Never happened. So they basically threw him under the bus by blaming everything on him. And when he found out that we were still on Pending Sunday morning, he was really.....peeved. And they never gave us our $35 back either. I'm going down tonight. With me? "Peeved" doesn't even begin to describe it. And I'm still writing my letter to corporate. 

Oh, he was a cat person. He stopped and touched every single one of our kids. And did you ever try to install a dishwasher with five curious cats in the kitchen? It wasn't easy. He was sweeping up inside the opening and Mollipop joined him. He picked Molli up and put her out on the floor and Tabby walked in. I shooed them away, which lasted about 2 minutes. He told me that it was fine. So the kids su-purr-vised him. He said it happens at home with his two cats, too.

arty4:
Finally! That must be such a relief.

I love how the cats all 'helped'. So great he was a cat guy. Only one question - who gave the dishwasher a 'cat scan' after it was installed?

I can't believe Lowes have messed you and the installer around so much. I hope you're able to at least get an apology and your $35 back off them. Give them hell!

Winchester said:

Sorry, that's a little large.

The guy showed up around 11:30 and he was gone by 1:00 or so. He started a test run and it is quiet. Very quiet. We'll see how well it cleans; I gave the kids lunch while he was here and no way was I hand-washing those dishes. 

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Hey Pam is that a bowl of water with ice.  I do the same thing, I like to keep the water as cold as possible .

You should use it in health.

LaRussa said:

 
Hey Pam is that a bowl of water with ice.  I do the same thing, I like to keep the water as cold as possible .

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It is. I always keep their bowl filled with iced water. They like to play with the ice cubes, so I'm always cleaning the floor. Ms. Pepe doesn't play with ice like she used to. But every once in a while, she'll take a cube out of the bowl and drop it on the floor. Then she'll bat it around the kitchen floor. She has a good time, then I clean it all up. And the ice keeps their water cold for them. We go through a lot of ice cubes for them. 

It's great that's all sorted out. Bosch is generally a very good brand.