Actually that is a review with a story behind it. The client had contacted me awhile back about reviewing his product. I told him our terms on the review, and he agreed and sent me out his product. I got it and started putting it together and saw many things wrong with it as it was assembled and when it was finished. The legs were wobbly, the hammocks were attached only by a thin ribbon among other things.
We put it in the living room, none of the cats went near it! Finally, I put one on it and he jumped right off. So we moved it to the bedroom, nothing, then the dining room, nothing. Finally my big manx came indoors, jumped on the hammock and crashed to the floor! So I was in a dilemna, I had to write about this product and couldn't justify doing so. Instead,I took a deep breath and called the manufacturer, got right through, started gently to tell them what I had found unsuitable for my cats.
They didn't dismiss as someone off the deep end involved with cats, instead they listened closely to what I said, called me back several times on conference calls, then they built a unit adding my suggestions and shipped it to me. It was perfect! Sturdy, safer, larger, easy to assemble (the first set of instructions you had to be a rocket scientist to understand them) They are now making both models, the first one with stronger pieces and then the larger size, plus I just rewrote their instructions for them to make assembly even easier. The one you see in some of my photos on the board with ropes on it is the first model that we "millerized" to make it safer. The cats love that one now. The other one is in the bedroom and we didn't have to millerize that one. It is fabulous and the cats love it as well.
In this day and age to find a company who listens to a nobody on the end of the phone tell them what is wrong with their product and doesn't hang up or get rude, and then goes out of their way to fix those problems! Unheard of in my book!
I cannot recommend their product enough, it is easy to assemble, lightweight to move and the parts are easily replacable when they wear out.
No voice mail, no mechanical messages, no automated emails are generated from this company. They really do care about their product and how it is perceived by cat owners, and have even taken one of my suggestions about a future product design and they are building it now and will offer it sometime in the future. And no, I can't tell you what it is, but it will appeal to cat breeders and people who do cat shows.