Dyson / Sears

We took the Dyson to Sears a couple weeks ago to have another new hose put on. We've had this vacuum a good ten years and I think this will be the fourth hose.

Well, they called and told us there was other stuff wrong and to fix the whole vacuum, it would cost about $400. For that price, we'll buy a new vacuum. And that's what Rick told them. He told them to just replace the hose and let it go.

About three days later, they called again. Rick said, no, just replace the hose and bring it back.

And they called again this past weekend. And Rick said replace the hose and bring it back.

Yesterday, they called again....this is the fourth time they called. Rick said NO, REPLACE THE HOSE AND BRING IT BACK. He also said he was tired of their constant phone calls. Just put a new hose on it, bring it back to the store.

So....because we're not doing anything other than replacing the hose, they refuse to fix it.....period. If we don't have it all fixed, they won't do anything. Rick said, fine, bring it back to the store and we'll pick it up. He was angry and told them so. All we want is a new hose. They want to put new brushes, new belts, etc. "Routine maintenance" is what they call it. For $400. That's not going to happen.

I am not a happy camper. I'm going to call a vacuum repair service and see if we can get a hose installed that way. If not, we'll have to buy another vacuum cleaner. (But I can pretty much guarantee it won't be a Dyson. I love my Dyson, but they don't have good hoses.)

And I'm not happy with Sears. The last time we took the Dyson in (for a hose), when we got it back, there was a large chip broken out of the bottom of the Dyson. We obviously didn't do it and it wasn't like that when we took it in. Plus, the darn broken chip was in the bag with the Dyson when they returned it. We argued and argued to no avail. They didn't break it; it was our fault. We put it in the car wrong (but the guy at Sears put it in the car, not us). And so on.

I'm peeved.

Oh and you should be!!  I love Sears for little girl dresses and shoes. The only problem I've had was with ordering from their website.  I kept getting the wrong dress because of an error in their system.  It took several tries before someone figured out they were showing a dress they just didn't even have anymore.     Now when I found a dress in store once that they were out of her size; they had a kiosk thing to order from and it was no problem.  I read an article online recently where they just ripped the CEO and Sears to shreds; but then the author came across like a pomopus windbag too.    But in general I still like sears.  I've gotten DD shoes there the same price as Payless for a MUCH better quality shoe.  

It just really stinks when you find places that try to push you into things like that.  It sounds like they DO need an overhaul in some areas!  If had $400 to spend on vacuum repairs I'd go buy a dyson...but probably elsewhere after that experience. 

Some months ago I thought the belt broke on my Dyson.  I called the local vacuum shop and asked them how much it would be to replace the belt.  Turns out that Dyson is very proprietary and they do not allow anyone to service their vacuums other than Dyson itself; in Canada that means Calgary, Alberta.  The vacuum shop said that they aren't even allowed to order parts and if they try, Dyson won't ship them.

When I called Dyson, I was told that the cost of replacing the beater bar belt was $150 (I think) plus the cost of me shipping the vacuum to Calgary.  Their price included shipping the machine back to me.  They told me that you just can't replace the belt on a Dyson, that you have to replace some kind of big unit inside, which I believe includes having to replace the brush.

Turns out the problem for me was the filter was dirty months faster than it should have been. So washing the filter was my solution.

Can't you just phone Dyson and order the hose and then take the hose to a local vacuum shop and have them replace it for you?

Oh, and report Sears to the BBB about their lack of ability to follow instructions and refusing to just do the job they were asked to do.

I know people love Dyson but they have issues when it comes to repairs and durability.  I didn't bother trying to get mine fixed.  There are now other vacuums that work the same way and cost a lot less than a Dyson.  I have a multi-cyclonic bagless from Eureka that only cost $160.00 and I think it does as good a job as my Dyson did.  For that price if it lasts several years before it breaks I'll just throw it away and buy another one.  When Dyson first came out and for a number of years after they were the only ones but now they are just one of many and they are much more expensive than the others.

Denice said:

I know people love Dyson but they have issues when it comes to repairs and durability.

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I've had my Dyson since 2007 and haven't had any issues with it other than the filter needing to be washed.  The hose is still in excellent condition and the brushes are nearly new since I have had hardwood floors until the last couple of years where I now have carpets in 2 rooms.

We picked up the Dyson at our Sears store this afternoon. It was not fixed. We did complain, but really, they don't care. The guy basically shrugged and said, "Sorry." But that was it. I will write a letter to Sears and to Dyson. Not that anybody will do anything about it.

We went for almost a full month with no vacuum cleaner, waiting for the Dyson to be repaired. We used our wet-dry vac from the basement and, really, all that did was blow the dust and the cat fur around the house...it's not meant to be an actual vacuum. It was better than nothing, but not by much.

We bought a Hoover Wind Tunnel 3, the pet machine. At Target today. $150, including tax. 

Brought both vacuums home. I vacuumed the house really well with the Dyson (we can still use it on the floors, just not on the furniture; the hose is torn right at the top). Then Rick went over the house again with the Hoover.   He had to dump the canister to the Hoover when he was done. That's how much cat fur there was! And I had already vacuumed with the Dyson! The Hoover also lifted the pile of the living room carpet back up....it seems plusher than it did.

I try to vacuum the house at least 2-3 times a week, more often when I can. With seven cats, cat hair is everywhere.

I used to work with someone who had a Hoover Windtunnel and three dogs and she said it did a good job.  It is one of the vacuums that needs the belt replaced frequently but it's a normal do it yourself simple cheap replacement.

Well, we'll see how long the belt lasts on this one. Thanks for the heads-up, Denice.