It has been quite some time since I shopped at the pet supply that I have had problems with. Today I was there with my rescue group and decided to try them again. I picked up my supplies and when I checked out the total was almost $200.00. I then asked to use my current coupons. There were about 3 to 4 dollars worth of coupons that I had. Well to make a long story short the manager was rude and loud. They would not let me use the coupons.They were really very impolite about it. I loaded up my car with the supplies and went back to sit with our adoption group. But the more I thought about how the management acted and spoke the madder I got. Just because we are with a rescue group does not give them the right to treat us like second class citizens.
Silly me! No one is forcing me to shop at their store. I went back to my car and took everything back out and into the store and asked to return it all and get my money back. I admit it was not the nicest thing to do and I felt guilty that some stock clerk would have to put everything back on the shelves. But I am still a customer and should be treated politely.
When I got home I emailed the stores web site and also called their customer service line. If they can be rude and impolite in this economy and afford to lose customers that is their option. My option is to shop at a store with good customer service.
Sorry this is so long. I have shopped at this store for more than 8 years and until they had a management change it was a nice place to do business in.
Silly me! No one is forcing me to shop at their store. I went back to my car and took everything back out and into the store and asked to return it all and get my money back. I admit it was not the nicest thing to do and I felt guilty that some stock clerk would have to put everything back on the shelves. But I am still a customer and should be treated politely.
When I got home I emailed the stores web site and also called their customer service line. If they can be rude and impolite in this economy and afford to lose customers that is their option. My option is to shop at a store with good customer service.
Sorry this is so long. I have shopped at this store for more than 8 years and until they had a management change it was a nice place to do business in.