Now that I am management, I've been tested by my fellow associates! Yesterday I had to reprimand (sp?) a employee & she didn't like it one bit. But tonight was the best test...I had to write someone up! Thankfully I had another Support Manager with me (but he's even less experienced that I am) & we tackled it together. It was so hard to do...you really have to watch the words that you use! We have this new guy that transfered from another store & his first day was Monday. Well, lets just say no one is very impressed with him. He doesn't bathe, shave, have any teeth or most importantly very friendly to customers. Today I was on my dinner break & he was up there. He said that he was killing time since the computer he needed to use for training was busy, so he thought he'd have a smoke break. I would have dismissed it if it was 5 minutes, but 30 minutes later he was still sitting up there. So once I clocked back in from dinner break, I told his Hourly Supervisor about it & thought it would be good experience for her to tell him what the problem was. Obviously that didn't sink in, because later in the evening while I was on break he came back in the lounge. I just made friendly conversation with him & asked "oh..break time?"...and he said "No, my butt was getting tired sitting at the computer, so I thought I'd take a smoke break.". My other support manager told him that unauthorized breaks were not allowed & it's theft of company time. He just shrugged his shoulders and said "oh, ok". So, after seeing that he really didn't care about our rules & called him in the office. Even during the whole meeting, he just didn't really care. I'm betting he'll get his walking papers soon if he doesn't straighten up. Man, my store gets some real winners at times, huh?
But...omg, I was shaking & concentrating on the right words to use the entire time. I felt I was stern, but not overly stern. Nate (my support manager) said I handled it good, but it was definitely a eye openner for my future in Management. I just kept thinking...in just a few weeks I'll be doing this all the time! I guess it was good experience for me...hopefully I won't have to fire anyone soon!
Sorry about the long ramble...just needed to get it off my chest!
But...omg, I was shaking & concentrating on the right words to use the entire time. I felt I was stern, but not overly stern. Nate (my support manager) said I handled it good, but it was definitely a eye openner for my future in Management. I just kept thinking...in just a few weeks I'll be doing this all the time! I guess it was good experience for me...hopefully I won't have to fire anyone soon!
Sorry about the long ramble...just needed to get it off my chest!