I've never felt quite satisfied with my vet. Its not that they've never been kind or put in any effort, but I just didn't feel as happy with them as I should be. I think it mostly stemmed from their seeming disbelief in Grim's chronic ear infections. I know when he has them and how often he gets them. His ear will crinkle back just so and then he'll shake his head and I'll hear the familiar 'slosh slosh' of gunk bouncing around in there. And no matter how many times I tell them something is wrong, they never believe me. They look down his ears and say "clean as a whistle. Would you like to look?"
Well today was the last straw.
I dropped him off at around 7:30 with pick up at 4:30. They had me fill out some paperwork asking if I wanted pain management, pre-anesthesia bloodwork, etc. I made sure to check yes on everything including that he was already vaccinated. No other questions were asked of me.
They called me around noon to say his procedure was over and went well and reminded me pickup time was 4:30. I showed up about 15 minutes early but they were okay with it and gave me a room. The vet said everything went fine, no extractions needed and thanked me.
I went up to the front desk to pay and the receptionist handed me a paper with something attached to it. It was a rabies tag. They had vaccinated him without my permission!! :wife: I confronted the receptionist and she said they were just going by his schedule. I pointed out that not only had he already had his rabies done last year, but I had marked on the paperwork that he was good on his vaccinations. (At the bottom of every sheet, it specifically says rabies vaccines are good for 3 years and yet they gave him one after 1 year.) She kept trying to reassure me that everything was okay, but I told her I was very much Not okay.
They've gotten Grim's birthday wrong twice, my phone number on file has been wrong for a year, no one can remember how to pronounce his name, they can't find or can't remember tests that have already been done on him and now THIS?!?
I'm DONE
I can't believe they did this.. I feel violated..
Well today was the last straw.
I dropped him off at around 7:30 with pick up at 4:30. They had me fill out some paperwork asking if I wanted pain management, pre-anesthesia bloodwork, etc. I made sure to check yes on everything including that he was already vaccinated. No other questions were asked of me.
They called me around noon to say his procedure was over and went well and reminded me pickup time was 4:30. I showed up about 15 minutes early but they were okay with it and gave me a room. The vet said everything went fine, no extractions needed and thanked me.
I went up to the front desk to pay and the receptionist handed me a paper with something attached to it. It was a rabies tag. They had vaccinated him without my permission!! :wife: I confronted the receptionist and she said they were just going by his schedule. I pointed out that not only had he already had his rabies done last year, but I had marked on the paperwork that he was good on his vaccinations. (At the bottom of every sheet, it specifically says rabies vaccines are good for 3 years and yet they gave him one after 1 year.) She kept trying to reassure me that everything was okay, but I told her I was very much Not okay.
They've gotten Grim's birthday wrong twice, my phone number on file has been wrong for a year, no one can remember how to pronounce his name, they can't find or can't remember tests that have already been done on him and now THIS?!?
I'm DONEI can't believe they did this.. I feel violated..
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