or Connect
TheCatSite.com › Forums › General Forums › Site Help › Tech Talk › How do I get rid of a pop-up site?
New Posts  All Forums:Forum Nav:

How do I get rid of a pop-up site?

post #1 of 27
Thread Starter 

I know how to disable pop-ups in my pc. I've done that, but I'm still having a problem.

 

1. I STUPIDLY tried to download a "free" Hell's Kitchen game from a sidebar ad. Yes, I know that's incredibly dumb. I've never done that before, and I know about viruses, etc.

 

2. I actually stopped the download mid-way through, as it was taking too long.

 

3. The company, arcadecandy.com has now gotten into my pc; every time I get into a store's website, let's say Macy's, the darned servads.com pop-up screen comes up. (It's part of arcadecandy.com).  I can x-out of the pop-up, but's ANNOYING.

 

4.  It happens, despite having set my pc to block ALL pop-ups. Norton says the site is safe, so it's not a virus(?).

 

5. I've blocked the sites, but I still get them popping up.

 

6.  I can't find it saved as a program in my system anywhere, and Norton says it's not a virus.

 

7. I've also blocked the sites, to no avail. I personally think they change some tiny part of the address so it gets through.

 

Does anyone know how I can rid my pc of this pain-in-the-behind site? Would restoring my pc back to the factory leve help? I really don't want to to that, though. Thanks!

post #2 of 27

Yes, a reformat and reinstall would solve your problem.  I hope you don't have to do that, though.  And yes, they do change the address by adding a number or something like that
 

post #3 of 27

How long has this been going on?  Can you do a restore back to a date before that?
 

post #4 of 27

No need to reformat or revert your PC.  I did a Google search for how to remove the program.  Go here and download "spy no more"

 

http://www.spynomore.com/arcade-candy-games.htm

post #5 of 27
Thread Starter 
Quote:
Originally Posted by Natalie_ca View Post

No need to reformat or revert your PC.  I did a Google search for how to remove the program.  Go here and download "spy no more"

 

http://www.spynomore.com/arcade-candy-games.htm

Thank you, but my virus program said this site is not safe to download. Drat.

post #6 of 27

That may well be your virus telling you not to download something that can kill it.

 

Try this site:

 

 

 

http://www.pandasecurity.com/homeusers/solutions/activescan/

 

If "your virus program" says that's a virus site, you have a big problem.
 

post #7 of 27
Thread Starter 

I think I got rid of it last night! I clicked on "tools" "manage downloads" and that evil program (it's actually under 3-4 names, but only one came up as the download) was there. I simply clicked on "turn off" or something similar. Haven't had it come back since late last night.Good riddance, arcadecandy.com, uncoverthenet.com, d1.arcadecandy.com, et al.!

 

Thank you, everyone, for your advice!

post #8 of 27

In Google Chrome it was added as an extension so I removed it. Tools-Extensions-Remove

post #9 of 27

Don't think your done with it just yet! These pesky things infect multiple files, its only a matter of time till you click something and *poof* you have more problems. You should backup all your important files and format your PC anyway, these things always came back to bite me in the past long after I thought it was gone.
 

post #10 of 27

combo fix will get rid of the rootkit that is connected with arcade candy.  combo fix can be downloaded at cnet or major geeks.

post #11 of 27
Quote:
Originally Posted by puterguy53 View Post

combo fix will get rid of the rootkit that is connected with arcade candy.  combo fix can be downloaded at cnet or major geeks.

OP DO NOT use ComboFix without instructions from an IT professional, it can ruin your PC. Trust me, it's happened.

 

Instead of using ComboFix straight away I would recommend a scan with Malwarebytes and seeing if that finds anything.

post #12 of 27

I recently had this same problem but easily got rid of it by going through the control panel and looking at installed programs - it was listed there and uninstalled and rebooted the computer.  for once it was as easy as that.
 

post #13 of 27

Thank you soooo much!  I have been trying to get rid of this arcade candy, can't find it listed anywhere and then saw your post about Google chrome and did that.  I hope it works!

post #14 of 27

I couldn't find it in installed programs

post #15 of 27
Quote:
Originally Posted by Maggie Ratliff View Post

I couldn't find it in installed programs



click start > computer > C: drive > Users

do you see your name/user account? open this folder

in upper left hand corner can you click organize > Folder and search options > View tab

check that the Show hidden files, folders, and drives option is selected. If not please select it and click ok

under your user folder we had pulled up you should now see a folder called AppData, open this then open the Local Folder

you should now see a folder called ArcadeCandy and ArcadeWeb (if it is there). delete this/these folder(s)

hold down your windows key and press R. you should see a run box

type regedit and press enter

1- in Registry Editor Click Edit and click Find.
2- type candyEX.dll and click Find next.
3- delete any entry it finds
4- click Edit click Find Next and continue to delete additional entries
5- repeat step 4 until it no longer finds any more entries containing candyEX.dll

repeat the above steps but instead of candyEX.dll search for AB6BD08C-DB6B-4F02-8A22-4BD343E990FF

once completed perform a restart and you should be fine
post #16 of 27

combo fix does not get rid of it. Not even rune in safe mode

post #17 of 27

Can you put pop up blocking rules into your popup blocker?

post #18 of 27

i used to have the same problems with nortons. take your pc to best buy and have them do a virus removal. you can pay for 1-3 yrs of full of tech support coverage and all viruse repairs are covered for free. geek squad runs many different virus scans through their pc and removes the viruses. when you get your pc back do a virus scan and if it says there are still viruses on there take it back and have them rescan it. the 1st time the tech did not scan my pc right. in the past nortons 360 would let a trojan in every month. i have also used webroot and it's very bad. geek squad installed kaspersky internet security suite on my pc and it works great. in 4 mos kaspersky has blocked 20 trojans and nortons would have blocked 2. kaspersky says it will take 6-12 hrs to do a full scan, but don't worry about those #ers mine takes 1 hr 15 min- 1 hr 30 mins every time. kaspersky firewall works with the windows firewall on. at 1st kaspersky will have trouble with the widows firewall but gets better over time. if you are filling out a job application online and kaspersky is blocking it, you need to turn kaspersky completely off firewall and antiviurus.

  arcade candy gets infected alot. every time that i go to arcade candy since yesterday it goes to trafficmp.com. your getting pop ups and that is caused by a trojan. nortons tech tried to remove my virus online but couldn't and it was a waste of $100. nortons told me it was a retro virus, same thing as a trojan. i have gotton many viruses over the yrs and nothing seems to stop them. i have used every virus protection over the yrs and nothing worked. nortons 360 was the best and still bad, now kaspersky is the best.

  tell geek squad at best buy you want virus removal and to install kaspersky internet secuity suite. turn cloud protection on and do a full scan.

post #19 of 27
Quote:
Originally Posted by hammer View Post

i used to have the same problems with nortons. take your pc to best buy and have them do a virus removal. you can pay for 1-3 yrs of full of tech support coverage and all viruse repairs are covered for free. geek squad runs many different virus scans through their pc and removes the viruses. when you get your pc back do a virus scan and if it says there are still viruses on there take it back and have them rescan it. the 1st time the tech did not scan my pc right. in the past nortons 360 would let a trojan in every month. i have also used webroot and it's very bad. geek squad installed kaspersky internet security suite on my pc and it works great. in 4 mos kaspersky has blocked 20 trojans and nortons would have blocked 2. kaspersky says it will take 6-12 hrs to do a full scan, but don't worry about those #ers mine takes 1 hr 15 min- 1 hr 30 mins every time. kaspersky firewall works with the windows firewall on. at 1st kaspersky will have trouble with the widows firewall but gets better over time. if you are filling out a job application online and kaspersky is blocking it, you need to turn kaspersky completely off firewall and antiviurus.

  arcade candy gets infected alot. every time that i go to arcade candy since yesterday it goes to trafficmp.com. your getting pop ups and that is caused by a trojan. nortons tech tried to remove my virus online but couldn't and it was a waste of $100. nortons told me it was a retro virus, same thing as a trojan. i have gotton many viruses over the yrs and nothing seems to stop them. i have used every virus protection over the yrs and nothing worked. nortons 360 was the best and still bad, now kaspersky is the best.

  tell geek squad at best buy you want virus removal and to install kaspersky internet secuity suite. turn cloud protection on and do a full scan.


The thread has not been posted to for 4 months, so I am confident the OP got the problem solved.

post #20 of 27
Thread Starter 
Quote:
Originally Posted by catspaw66 View Post
 


The thread has not been posted to for 4 months, so I am confident the OP got the problem solved.

Nope! It's BAAAAACKK! When I logged in tonight, it came up a s a little screen in the lower-right-hand corner, saying that "the problem has been fixed....you gave us permission...blah, blah blah.

post #21 of 27
Thread Starter 
Quote:
Originally Posted by Whaler View Post


click start > computer > C: drive > Users

do you see your name/user account? open this folder

in upper left hand corner can you click organize > Folder and search options > View tab

check that the Show hidden files, folders, and drives option is selected. If not please select it and click ok

under your user folder we had pulled up you should now see a folder called AppData, open this then open the Local Folder

you should now see a folder called ArcadeCandy and ArcadeWeb (if it is there). delete this/these folder(s)

hold down your windows key and press R. you should see a run box

type regedit and press enter

1- in Registry Editor Click Edit and click Find.
2- type candyEX.dll and click Find next.
3- delete any entry it finds
4- click Edit click Find Next and continue to delete additional entries
5- repeat step 4 until it no longer finds any more entries containing candyEX.dll

repeat the above steps but instead of candyEX.dll search for AB6BD08C-DB6B-4F02-8A22-4BD343E990FF

once completed perform a restart and you should be fine

 

Got as far as finding Arcade Candy in the folder, but the message said that I can't delete it because it's running elsewhere. Al I thought I had on the screen was TCS, but I wonder if it's piggy-backed onto TCS (it did the first time I got into TCS tonight,  give me one the pop-ups, so this may be true).

post #22 of 27
Quote:
Originally Posted by MargeCat View Post
 

 

Got as far as finding Arcade Candy in the folder, but the message said that I can't delete it because it's running elsewhere. Al I thought I had on the screen was TCS, but I wonder if it's piggy-backed onto TCS (it did the first time I got into TCS tonight,  give me one the pop-ups, so this may be true).

I have no advice to give you. You may have to take it to a computer doctor. It may have a component that hides and re-activates after a year.

post #23 of 27

http://download.cnet.com/Uninstall-Tool/3000-2096_4-10662647.html

 

Download and install that program.  It will allow you to force an uninstall of a stubborn program. It will also search the computer and registry for files that are typically left behind when you uninstall using Windows Uninstall Program feature.  I use it all of the time. In fact it is the only way I uninstall programs because when I uninstall a program, I want to get rid of the registry files and any other files that are associated with that program.

post #24 of 27

If you enter the folder and delete the files within, you should then be able to delete the folder.

post #25 of 27
Thread Starter 
Quote:
Originally Posted by MargeCat View Post
 

 

Got as far as finding Arcade Candy in the folder, but the message said that I can't delete it because it's running elsewhere. Al I thought I had on the screen was TCS, but I wonder if it's piggy-backed onto TCS (it did the first time I got into TCS tonight,  give me one the pop-ups, so this may be true).

 

Ok, got it to work the other day. Had to turn off the pc, then re-boot. Sorry to take so long to reply--we're been crazy busy around the house all weekend~ So, so good--haven't had Arcade issues since I did this. Thanks so much!!!!

post #26 of 27
Quote:
Originally Posted by MastaCat View Post
 

If you enter the folder and delete the files within, you should then be able to delete the folder.

Welcome to TCS. Always nice to see another guy on here. Actually, there are more of us on here than non-cat people might think. 

post #27 of 27

I have Chrome and this worked for me. THANK YOU SOOO MUCH!!

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Tech Talk
TheCatSite.com › Forums › General Forums › Site Help › Tech Talk › How do I get rid of a pop-up site?