Ok, I am receptionist at a real estate office and my job involves high level of stress. Well, I believe that I am a real good customer service type of person. WELL, a man just called asking to speak to an agent that wasn't here and he asked for a phone number that I apparently didn't have and I told him that. He was then real silent for a couple of seconds. And told me he needed the phone number, and again I told him that I didn't have it. AGAIN, he was silent. And then asked again if the agent was in. I told him that I could give him her cell phone number and then he blurted out, well this ISN'T GREAT CUSTOMER SERVICE! I paused and then I said again, would you like her cell phone number or voice mail? He then said, yes cell phone number please. I gave it to him and then we hung up. OK, I really hate it when I try so hard, and people are JUST SO STUPID! Why would you even bother telling the person they are no showing great customer service when you are apparently ARGUING with the person. Sorry, I had to vent...days like this I just want to quit! Thanks for listening...
post #1 of 12
9/2/03 at 2:55pm