Cable and phone problems

We have had some recurring problems with Comcast cable.     Last week in the morning the service kept going in and out, and of course since we have triple play we lost phone service while the TV was out. Tech came Sun. (last week) and couldn't find anything wrong.   It  happened again yesterday so they scheduled service today (Sun).   It went in and out constantly from 8 a.m all day long.    The tech called at 3:30 to say he wa on his way and of course as soon as he called we had no more problems.      He checked everything and it all seemed ok at that time, so he figures it is probably an outside wire problem.      He is going to come back again tomorrow in the a.m (we won't be home - at the dr's office), but he will schedule the outside wiring check.   My neighbor had the same problem today and it stopped the same time ours did.     It's such a pain -- and of course it was ok when the tech got here (like the toothache that goes away when you go to the dentist!).  

That stinks.  We have the tripple play too.  I would also guess an outside wire problem.  We had that happen with our phone line when I was in high school.  The phone company had to temporarily suspend a line across our back yard while they fixed it!

Hopefully the problem is solved!   This tech went above and beyond what he had to do. The others just said it was ok.    He gave me his cell # to call when it happened again.  It was ok last night but occurred again early this morning.  Called the tech and he scheduled the line tech to come to the house.   When we got home this afternoon I saw the Comcast truck on the main street.    Called the tech again and he said it was a crack in the main node.  Hopefully it was repaired, but the line tech was staying on the site to check.  Also found a note on our door from the tech to tell us what happened.      I called Comcast and put in a compliment for the tech and his followup to the problem.    

Oh that is great!  So nice to hear about people willing to do that too.  And so often the ones who deserve some recognition dont get it.  I hope they relay your appreciation to him! (or her!)

I'm glad you got it all cleared up!