- Joined
- Jan 3, 2010
- Messages
- 971
- Purraise
- 34
I had this idiot of a customer in today, it was so hard to keep my mouth shut and be professional.
First she says that she has a beagle that won't stop pulling, and because of that they're considering dropping her off at Animal Control. I convinced them to get a prong collar, showed them how to properly fit it and how to use it. It should help as long as they use it properly and actually use it.
Next she's telling me about how she bought a kitten and wants to declaw it because she wants it to stay indoors and if it's declawed it has to. They live in the country, she had a million little kids with her that I think were her children. Next she tells me that the kitten is only 9 weeks old! I convinced her to buy Soft Claws and even told her that I'd put them on her kitten if she brought him in. I just bought them for Baby Kitteh and LOVE them, so hopefully she will too. I explained to her exactly what a declaw is, the issues that it can create and why it's better for the cat to have it's claws, especially since they live in the country. She said she'd try them until he gets neutered and then decide if he'll get declawed then.
We also had someone in that had a cat they adopted a few years ago from someone. They claimed he had a UTI because his old owner let him out on the balcony. I didn't really understand that one. Convinced them to give him some wet food more often and strongly suggested a 100% wet diet. They claimed it would be too expensive, even though they're paying $60/bag for a vet diet urinary food that even the vet has said he doesn't need to be on anymore.
On the plus side, I also had a customer in today that I had helped a few weeks ago. I had listened to her and suggested that she feed at least 80% of her cat's food to wet. She said it made a huge difference in him, he's got more energy, his coat looks a lot better and he's finally starting to lose weight.
First she says that she has a beagle that won't stop pulling, and because of that they're considering dropping her off at Animal Control. I convinced them to get a prong collar, showed them how to properly fit it and how to use it. It should help as long as they use it properly and actually use it.
Next she's telling me about how she bought a kitten and wants to declaw it because she wants it to stay indoors and if it's declawed it has to. They live in the country, she had a million little kids with her that I think were her children. Next she tells me that the kitten is only 9 weeks old! I convinced her to buy Soft Claws and even told her that I'd put them on her kitten if she brought him in. I just bought them for Baby Kitteh and LOVE them, so hopefully she will too. I explained to her exactly what a declaw is, the issues that it can create and why it's better for the cat to have it's claws, especially since they live in the country. She said she'd try them until he gets neutered and then decide if he'll get declawed then.
We also had someone in that had a cat they adopted a few years ago from someone. They claimed he had a UTI because his old owner let him out on the balcony. I didn't really understand that one. Convinced them to give him some wet food more often and strongly suggested a 100% wet diet. They claimed it would be too expensive, even though they're paying $60/bag for a vet diet urinary food that even the vet has said he doesn't need to be on anymore.
On the plus side, I also had a customer in today that I had helped a few weeks ago. I had listened to her and suggested that she feed at least 80% of her cat's food to wet. She said it made a huge difference in him, he's got more energy, his coat looks a lot better and he's finally starting to lose weight.
Once they learn, I think (hope) that most decide against it. AND great news on the lady who is now feeding more wet food to her cat! You are making pets lives better because of your knowledge!! Good for you 
