OMG I am fuming,really am,we have used the same take a way each week for about 6 months and have got on with them well.They have just introduced a new text your order service so I tried it tnight,I texted our order and had no response,I thought give them a chance its new and they may be inundated with orders.Ok so after 2 hours...nothing.another half hour and we got a call on the house phone to confirm what we had ordered,I clarified it and was very polite obviously expecting delivery soon.
Another half hour passed then a phone call on my mobile,the same man to yet again clarify our order,I said leave it now we are past hungry but he said no its coming now and no charge so I thought ok brill.
half hour later still nothing...............20 mins later knock on the door,I was still polite and said thankyou and he said we had to pay,I would not have objected to pay at all but I had been told no charge so I told him this and he phoned his boss,his boss said no I meant no pay for text message.Ahem text costs me 10p and most are free nowadays,why didn't he just say discount instead of no charge in the first place?Well I sent the man away and then I phoned the takeaway myself,the man on the other end of the phone said yeah I meant no charge for phone calls I made to you!!OMG
?excuse my french.So I said just forget it and forget our custom he said goodbye and put the phone down
So anyway I phoned another takeaway and all has been well with that but 20 mins after my phone call to the previous takeaway I get a phone cal off him again and he said you don't complain either because we don't care,we have plenty customers without you,so I said goodbye and put the phone down,next min I get a text off them which simply says don't care.
OMG I am fuming,totally,how dare they be so rude to me.
Ok rant over
Another half hour passed then a phone call on my mobile,the same man to yet again clarify our order,I said leave it now we are past hungry but he said no its coming now and no charge so I thought ok brill.
half hour later still nothing...............20 mins later knock on the door,I was still polite and said thankyou and he said we had to pay,I would not have objected to pay at all but I had been told no charge so I told him this and he phoned his boss,his boss said no I meant no pay for text message.Ahem text costs me 10p and most are free nowadays,why didn't he just say discount instead of no charge in the first place?Well I sent the man away and then I phoned the takeaway myself,the man on the other end of the phone said yeah I meant no charge for phone calls I made to you!!OMG
?excuse my french.So I said just forget it and forget our custom he said goodbye and put the phone downSo anyway I phoned another takeaway and all has been well with that but 20 mins after my phone call to the previous takeaway I get a phone cal off him again and he said you don't complain either because we don't care,we have plenty customers without you,so I said goodbye and put the phone down,next min I get a text off them which simply says don't care.
OMG I am fuming,totally,how dare they be so rude to me.
Ok rant over
I have contacted just eat which is an online comany where you can order takeaways from and get them delivered and pay by card if you don't have the cash on you,thats what I usually use,last night is the first time I used the new text mesaging service.Just eat arent very helpful as I didn't order through them but the point is that they have this takeaway on their list and they should know what the customer service is like as it could happen to anyone.Not really sure what else to do,the man that brought our other takeaway (which arrived in 20 mins-even though we were about past hunger) said that it was disgusting and it's their job to make sure that the customer is happy he said that he should have explained what no charge meant if he didn't mean the whole meal as no charge means free in most peoples book.x
)
I just left them bad feedback and will not be ordering from them anymore.
