I was online looking at Google+ and my AVG popped up and said I had a threat. It identified the threat as coming from Wild angent games that my DH plays. (Well, not anymore.) Since then, the identity protection component of AVG is not active. The fix button does not fix it.
I tried to use Malwarebytes anti malware, but it closed 3 seconds after I started it. I uninstalled it and copied it from a different computer. The same thing happened the first time I tried to run it, but after that it will not even start to open. A pop up box says that windows cannot access it.
I uninstalled it again and renamed the one I still had on my jump drive from the other computer, thinking maybe I could trick whatever was preventing me from running it. That didn't work.
I downloaded Lavasoft Ad Ware to another computer and copied it onto mine with the jump drive. It installed and was several minutes into updating and then closed unexpectedly. I tried to reopen it, but a box pops up and says failed to connect to service.
I am so not a tech person. I am no longer accessing my email or bank account from this computer.
Any suggestions? If you reply, please be very descriptive as I really don't know what I'm doing.
Thanks in advance!
I tried to use Malwarebytes anti malware, but it closed 3 seconds after I started it. I uninstalled it and copied it from a different computer. The same thing happened the first time I tried to run it, but after that it will not even start to open. A pop up box says that windows cannot access it.
I uninstalled it again and renamed the one I still had on my jump drive from the other computer, thinking maybe I could trick whatever was preventing me from running it. That didn't work.
I downloaded Lavasoft Ad Ware to another computer and copied it onto mine with the jump drive. It installed and was several minutes into updating and then closed unexpectedly. I tried to reopen it, but a box pops up and says failed to connect to service.
I am so not a tech person. I am no longer accessing my email or bank account from this computer.
Any suggestions? If you reply, please be very descriptive as I really don't know what I'm doing.
Thanks in advance!