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I hate W......(big retail chain)! (Rant) - Page 4

post #91 of 110
8/13/11 at 9:49pm
Quote:
Originally Posted by Yosemite View Post
Carol, by letting her get away with that you have reinforced her bad behaviour. I know it's hard when you don't want to make a scene but in your case where you are on such a limited budget, you should really have called her to task on it. Who knows how many people she does this with and takes the overage at the end of the day?
Yes, that's what I think she may be doing, too. But there was just the slightest possibility that she might not have understood what I was saying... she did appear to be foreign. What if I made a fuss and was wrong?

You're right, I know. So is resqchick. I'm a wimp.
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post #92 of 110
8/15/11 at 7:23am
So....I was looking for a pressure canner. A Mirro 12-quart pressure canner to be exact. And I thought about this post and all the responses to it and well, at 7:30 Saturday morning, I was in WM.

Me: Excuse me, I'm looking for a pressure canner. Would you help me, please?

Clerk: Wha-a-a-t? What the heck is tha-a-a-t? *very long sigh while rolling her eyes* Well, c'mon, I guess I'll have to take you back to the canning supplies.

Me: Never mind.

And out the door I went.

Went to a local hardware store (a local Cole's). Walked in the door, the clerk saw me and immediately asked me if she could help me.

Me: I'm looking for a pressure canner.

Clerk: Oh sure, they're over here.

We looked at various models and they did have what I was looking for. I had some questions, so the clerk and I sat on the floor, took the equipment out of the box and looked through the instruction manual, and checked the weights. Packaged it back up, she took it to the cash register, rang it up, and took it to the car for me. And the whole time she was ringing it up, she was talking to me about canning procedures and how she does her canning. And she wished me luck.

I probably paid about $7 more for the canner than had I bought it at WM. I don't really care.
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post #93 of 110
8/15/11 at 7:35am
That is what I mean about service people acting like the customer is an inconvenience. I can understand someone not knowing anything about canning. I grew up on a farm with a large garden and a lot of canning but a lot of people know nothing about it. The clerk didn't have to get an attitude about it though. He or she could've simply said they knew nothing about canning but they would take you back to the right area and find out for you.
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post #94 of 110
8/15/11 at 9:44am
Hmmm, I don't know what a pressure canneer is either, never heard of it.
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post #95 of 110
8/15/11 at 10:28am
Quote:
Originally Posted by LaRussa View Post
Hmmm, I don't know what a pressure canneer is either, never heard of it.
You don't know what a pressure canner is? How about a pressure cooker?
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post #96 of 110
8/15/11 at 10:30am
Quote:
Originally Posted by mrblanche View Post
You don't know what a pressure canner is? How about a pressure cooker?
Yes I know what a pressure cooker is but never owned one myself.
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post #97 of 110
8/15/11 at 10:30am
Quote:
Originally Posted by Winchester View Post
I probably paid about $7 more for the canner than had I bought it at WM. I don't really care.
And, again, that proves what I have said. WalMart doesn't put the stores out of business that deserve to stay in business.
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post #98 of 110
8/15/11 at 1:53pm
Quote:
Originally Posted by Willowy View Post
. My dad only drinks chocolate milk, and I know that costs around $4.50 a gallon, since my mom asked me to pick one up last time I went to the store.

Chocolate milk here is $6.99 for the 3 bags (4L). I only buy it the rare times its on sale for about $3.99.

I pay $4.19-$4.49 for 4L of milk.
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post #99 of 110
8/15/11 at 2:16pm
Thread Starter 
Quote:
Originally Posted by catlover19 View Post
Chocolate milk here is $6.99 for the 3 bags (4L). I only buy it the rare times its on sale for about $3.99.

I pay $4.19-$4.49 for 4L of milk.
I've never seen a sale like that on chocolate milk! I'd be in my glory.

If there is a sale, they only take 20-30 cents off.
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post #100 of 110
8/15/11 at 2:31pm
what makes me chuckle is when people post complaint after complaint after complaint after complaint.... they have enough energy to complain, but apparently not enough money to buy somewhere else.

As for the original post. i understand her situation, and it's VERY frustrating. I was there at 3 am shopping for groceries (it's not the store I mind, it's the dirtbags that shop there that let their kids scream and yell, and the incosiderate mouth breathers that just get to me. So i generally go shopping between 1 and 4 am) I needed something for an x-box and they're always locked up. It took me a while. but I did find the guy so now I just go to him.

here's the deal, the people love the prices, claim they hate the company and everyone working there. there's a REASON they are so cheap, they aren't hiring smart people to run cash registers for one. There's a give and take to get the prices nobody can beat.

I hate the place sometimes too, but I have a hard time complaining when I go there 3 times a week. if it bothered me that bad, I guess I'd go somewhere else instead of getting so mad.

the give and take is worth it for enough people to make walmart the biggest employer in the us. So they're doing something right. and by the way, they emply 1.8 MILLION people on the report I just looked at. Number two, McDonalds, has 400k so they are 4 times bigger than the second place employer.

FYI I'm not referring to the original poster anywhere in this. The rant is actually stemming from some people on another forum that i visit daily.
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post #101 of 110
8/15/11 at 2:33pm
Quote:
Originally Posted by LuvMyParker View Post
I've never seen a sale like that on chocolate milk! I'd be in my glory.

If there is a sale, they only take 20-30 cents off.
I get it at No Frills when they do. They just had it on sale either last week or the week before.
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post #102 of 110
8/15/11 at 3:49pm
Quote:
Originally Posted by fastnoc View Post
the give and take is worth it for enough people to make walmart the biggest employer in the us. So they're doing something right. and by the way, they emply 1.8 MILLION people on the report I just looked at. Number two, McDonalds, has 400k so they are 4 times bigger than the second place employer.
Arkansas would be the poorest state in the country if it didn't have WalMart and JB Hunt. Did you know that?
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post #103 of 110
8/15/11 at 3:51pm
no I didn't. yikes. There's a big ice cream factory in Searcy too. it almost shut down a few months ago and would put lots of people out of work. but no I don't question for a second that it'd be the poorest state without walmart. that makes sense. especially since Sam Walton lived here.
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post #104 of 110
8/15/11 at 4:28pm
Thread Starter 
Believe me, I would shop elsewhere if I could. It's not JUST the price that keeps me going there, its the fact that its the ONLY department store within a reasonable distance to buy what I need. I don't have a vehicle, or even drive for that matter. My roommate takes me where I need to go and its unreasonable to ask her to drive me all the way in town (which costs a fortune in gas, so there is even more $$).

K-Mart lost out to Walmart when it first opened, Target isn't set to open here for another year and Zellers is disgusting and never has what I need, so there really isn't anywhere else to shop.

I just think for a company that advertises such "awesome" customer service, they should really be committed to providing it. I know there are great WMs out there, as some people have said but then there are some that are just terrible all the time, like mine is. I wouldn't even mind if it was the occasional employee that was unhelpful or rude. It's the fact that there are 5 or more each and every time I am there. I've yet to walk in there and actually be greeted by the greeters. Its just pissy elderly people who give dirty looks if you're not in the same age group as them. It doesn't take a smart person to say "hello", even a dumb person can do that.

I even understand employees getting frustrated and having bad days, it happens but honestly, if you don't feel like you have the personality or manners to work with the public on a daily basis, go find a quiet office job or something where you don't have to deal with hundreds of people. I guarantee these same ignorant employees would be upset if they went into a different store and were treated poorly. Everyone demands respect but so many people don't have it in them to give it.
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post #105 of 110
8/16/11 at 3:34am
I would bet a years worth of paychecks that all the employees that are complained about do not show their true colors when upper management is doing spot checks. I bet they are peaches and cream oozing roses. Everything they do is up to par to the store regulations. Its kind of the way things work these types of jobs. I know that when inspections are done in chain stores they are pre planned and since managers dont want to get reemed a new one they will tell the 'bad' employees hey on such and such day put your a game on. Or they will go as far as to unschedule them so they are in store the day the big wigs come in. Its been that way at every customer service based job I have ever worked in.

IMO the best way to make your opinion heard is to do a bit of research and find the district manager of the store you have a complaint or praise for and email them directly or call them. The store managers will try and hide the complaints so it doesnt come back on them and the higher ups probably dont even see the complaints it goes directly to an HR dept.

Sadly more big chain corporate type business see the bottom line only and choose to avoid or ignore the rest of the lines above.
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post #106 of 110
8/16/11 at 5:50am
Quote:
Originally Posted by LuvMyParker View Post
K-Mart lost out to Walmart when it first opened, Target isn't set to open here for another year and Zellers is disgusting and never has what I need, so there really isn't anywhere else to shop.
K-Mart committed suicide by having terrible check-out problems, so bad it wasn't unusual for people to give up, leave their merchandise at the checkout stand (in the midst of being checked out ) and leave the store, never to return. Of course, they had lots of other problems, but that was just the icing on the cake.
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post #107 of 110
8/16/11 at 7:24am
The K-mart close to where I live that closed had the check-out problem. They were the cheapest place close to me for cleaning and laundry supplies. Because of my work hours I could go at a time when they weren't that busy. The store wouldn't be that crowded but there would still be long lines at the checkout. I would really stock up so I only went every three or four months but it was still really frustrating.
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post #108 of 110
8/16/11 at 8:25am
Quote:
Originally Posted by 3CatsN1Dog View Post
I would bet a years worth of paychecks that all the employees that are complained about do not show their true colors when upper management is doing spot checks.
I don't disagree with you, but I can say this - I work part time at Ross and upper management sends out "secret shoppers" from time to time and our store managers don't even know when they're coming. They check for things like whether they are greeted when they come in, whether associates ask if they need help finding anything (we have a "10-foot rule" where we are supposed to acknowledge any customer within a 10-foot radius), how clean the store is, etc. Our store is graded on secret shopper visits as well as pre-planned management visits.
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post #109 of 110
8/16/11 at 9:26am
Quote:
Originally Posted by LaRussa View Post
Yes I know what a pressure cooker is but never owned one myself.
A pressure canner is almost the same as a pressure cooker. The pressure canner is used to process foods that are low in acid: corn, green beans. You can water bath high-acid foods like pickles and tomatoes, but low acid foods should be pressure canned to reduce the risk of bacteria. I was doing salsa which has both high acid and low acid ingredients. And I'm a coward, esp when it comes to canning anything. So I was looking for a pressure canner.

It's not that the clerk didn't know what a pressure canner was.....I understand that. It was that she gave this long drawn-out heavy sigh and rolled her eyes before she said that she guessed she would have to take me back to the canning section. Like I was a hindrance or a nuisance. That's what pissed me off. And it's just so darn common in that store. It was 7:30 in the morning and she wasn't busy at all.

Quote:
Originally Posted by 3CatsN1Dog View Post
IMO the best way to make your opinion heard is to do a bit of research and find the district manager of the store you have a complaint or praise for and email them directly or call them. The store managers will try and hide the complaints so it doesnt come back on them and the higher ups probably dont even see the complaints it goes directly to an HR dept.
Tyler, I complained to the store manager and, when that did nothing, I wrote to corporate to complain. I got online and completed a survey about WM....you know how you get those surveys on the cash register receipt? Well, I was so frustrated that I completed one. And they called me...on a Saturday afternoon. I was shocked. I think we talked for almost one hour. I gave them cashiers' names, lane numbers, the names of people with whom I had talked at the store, everything I could think of.

It didn't do a darn bit of good. The cashiers there still suck little green worms and the service is every bit as bad. Yet, people still shop there. The only thing that will ever force any kind of change is when the money stops flowing into the store. And that's never going to happen.
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post #110 of 110
8/16/11 at 3:33pm
Thanks for the info Pam.
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