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computer problems - VERY IMPORTANT FOR XP USERS - Page 2

post #31 of 53
Thread Starter 
Heres help


www.microsoft.com

Click on

windows xp security patch

Click on

get this and more technical info about this site

Click on

windows xp 32 bit edition

Click on

Blasterworm: critical security patch foe windows XP

Download

Save

Save
post #32 of 53
Thanks Kev.

I printed out the pages on how to remove the virus first and then download the patch to protect against future attacks. What a mess@!
post #33 of 53
Kev is this the file I need? WindowsXP-KB823980-x86-ENU If so, I just downloaded it. If there is another file I need, I can't get to it. I have a feeling that Microsoft is having a lot of problems, because they said on the news that these people attacked the MS site. Also, I'm sure millions of people are trying to download this patch.
post #34 of 53
How would you know if you have this virus?
post #35 of 53
Hope,

Our computer kept getting error messages and automatically shutting itself down and rebooting, etc. It would only allow us to be online for about 30 seconds before shutting down. A friend at work printed me the following info and sure enough, I recognized a lot of these messages. Damn hackers, GEt a life!
http://www.symantec.com/avcenter/ven...ster.worm.html

Quote:
Originally posted by HopeHacker
Kev is this the file I need? WindowsXP-KB823980-x86-ENU If so, I just downloaded it. If there is another file I need, I can't get to it. I have a feeling that Microsoft is having a lot of problems, because they said on the news that these people attacked the MS site. Also, I'm sure millions of people are trying to download this patch.
post #36 of 53
Kev, you can correct me if I am wrong. But I don't think this is a virus. As in, you have nothing downloaded on your computer that makes this happen. The software of the XP operating system already had the program code in it that lets the hacker get access to your system. Whenever you are online, there is always the possibility that people can "find" your computer. Since I installed the firewall software this morning, I have had at least a dozen probes denied. So it is going on all the time.

Now, what happens, when the hacker has the location of your computer, he sends a program over the internet that XP is allowed to perform on your computer from a remote location.

You will know if you have it. Your computer shuts down. A little box pops up, saying you are being subject to a remote shut down. If you are still on line, you don't have this problem.

I would recommend doing an update, when you can, installing a firewall so nobody new can find your computer, and hope that the hacker doesn't get you before you get things fixed up.

And Hope, that is the patch I downloaded this morning. I ran that, and installed the firewall, and have not had this problem again.
post #37 of 53
Anyone recommend a good free firewall?
post #38 of 53
Great! I have that patch downloaded and installed, and I downloaded Zone Alarm which is a firewall, so I should be safe. I too, have gotten dozens of alarms.

By the way, thanks Kev, for bringing this to light.
post #39 of 53
Thread Starter 
Right now there are two problems racing round MS. The first is as you quite correctly point out this pain in the preverbial ass that causes you to shut down in approx a minute. It has been caused through something to do with a hacker - I think.

there is a virus floating around as well called Lovsan. AVG picked this up for me earlier and buried it.

I think I will goto bed and wake up in the morning and hope its all gone away.

Just keep upto date on the virus scans

kev
post #40 of 53
Shell, I would go for Zone Alarm. They have a couple of pay versions, and a free version.
post #41 of 53
Just downloaded it. I got the free version for now.

I'm quite new to all of this stuff...in just the last 2 minutes I've had 3 alert pop ups and I'm not sure what to do. How do I know if I know if I should block them or not?
post #42 of 53
Thread Starter 
Quote:
Originally posted by Shell
Just downloaded it. I got the free version for now.

I'm quite new to all of this stuff...in just the last 2 minutes I've had 3 alert pop ups and I'm not sure what to do. How do I know if I know if I should block them or not?
I downloaded it as well and have nothing at all? What am I doing wrong

Kev
bet you wish I had not started this thread then!!!
post #43 of 53
What do you mean by nothing at all? Is there a little ZA at the bottom of your taskbar? Click on it and a screen will pop up.
post #44 of 53
Shell, you don't need to do anything. Zone Alarm blocks your computer. They just let you know when some other computer is either trying to scan or invade your computer. You can chose the option, where you won't get the alerts, if you want to. Zone alarm will still protect the computer.
post #45 of 53
Phew! OK! Thanks!!
post #46 of 53
Thread Starter 
Quote:
Originally posted by Shell
What do you mean by nothing at all? Is there a little ZA at the bottom of your taskbar? Click on it and a screen will pop up.
done it - bit thick tonight - good news though is that I now have norton on order, have a firewall - many thanks and also my AVG is upto date

What a night - cant the last 24 hours be cancelled due to lack of interest and start again! Just wiser but no older!!! May not be on tomorrow - may have to do a 300 mile round trip starting at 19.00 tomorrow night and if so, dont think will be home before 2.00am thursday morning - take a relative to hospital - may sleep in the car - will know more tomorrow.

I just hope all my clap trap has helped some of you and others to nail this problem. Please accept my apologies for taking up so much space and thanks to everyone for their help with the firewall etc.

Have a good one guys and girls

Kev
post #47 of 53
Thank You, Kev. I think you helped a lot of people today. I know you helped me out. I really appreciate it.
post #48 of 53
If you aren't experiencing the shutdown problem, but want to be certain you dont have the virus (which you probably do not), go to the Windows Find function (Windows Key + F) and put "Msblast.exe" into
the search line. That's the name of the program causing the problem.

If you do have the virus and cannot get the PC to stay on long enough to get the download, on Windows XP, do this:

If you are using a cable modem turn it off first. If you dial in, don't do so until you have done the following.
Start your computer normally, and right click on your My Computer icon (either on your desktop, or click on Start and then you should have a my computer icon there you can right click on...) then select 'Manage'.

You will see 'Services and Applications' on the left side of your screen. Click on Services and Applications, then click on Services. On the right, scroll down to the 'Remote Procedure Call' service and double click on it.

After you double click, you will get a message box. Go to the recovery tab. Under the listed things, change the selected action to Take No Action (first failure, second failure, subsequent failures).

Then connect to the net, launch Internet Explorer, then go to Tools| Windows Update. Let it scan your PC and tell you what critical updates are needed. (The Windows XP updates are in a separate category, and you don't necessarily need those. The security related ones all appear in the critical update category.) If you use a cable modem, you may need to reboot your PC after you have turned it back on.
post #49 of 53
Thanks for this. I have disabled the remote procedure call. I knew this was possible, because when I went to google to find out what the h#%@ was going on, I found all sorts of programs for network management that told you that remote shut down would not work if the remote computer had this blocked. But I could not for the life of me figure out how to block the remote command. Now I feel really safe. And so far today, my firewall has blocked 15 attempts to "invade" my computer, and 385 ads.
post #50 of 53
We removed the worm from the computer and we are trying to download the patch from Microsoft and we keep getting a message on our PC that says: check that the cryptographic service is running on your computer. Does anyone know what this is? Where I can find it. I have WIndows XP. We cannot download the patch.

THanks.
post #51 of 53
Sharper--type the exact error message into Google, you should get some good tech sites. I checked MS and it's some kind of software, but it's very "cryptic" as to what kind.
post #52 of 53
Sharper,

If you go to my post a few messages up, you will see instructions on how to get to the XP 'Services' control window. Cryptographic services is on that list. Double click on that line, and on the general tab right on top,change 'start up' type to automatic. You probably have it disabled right now.

HTH

Lucia
post #53 of 53
Thread Starter 
everyone that said it is right in respect of this damned thing playing up - only certain users- XP mainly are infected and its not a virus at all.

A lot of people have had problems in the way that it takes over a minute sometimes to get to microsoft site before it crashes their system - therefore, the following is a link that helps.

download patch site

http://download.microsoft.com/downlo...80-x86-ENU.exe

I strongly recommend Hope's zone alarm and have updated AVG- I am hoping to have Norton proffessional 2003 by monday this week coming to keep mine up to date.

I have heard stories here in the UK that companies are charging people in excess of £20 - £100.00 for the privellage of doing what the above does with disconnecting the pc!

I mentioned it to one person at work yesterday, have now helped about 60 and the list grows. I just put the phone down with my boss who has the same problem.

I just hope who ever did it gets their come uppance.

Kev
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