Yesterday at work.
First thing in the morning, I was dealing with this 'treat' of a client. I work in insurance so it's normal that people are upset, but this guy crossed a line.
I was being nice to him, just telling him what might be happening with his claim. (His car wasn't worth anything, but to everyone their car is worth thousands more than it actually is)
Anyway, I hadn't even told him the final outcome, I was just preparing him for what I thought might happen.
And he went off. Said he was coming down to my office and that he was part of an organized crime ring, eff this eff that.
So I hung up on him. He kept calling every few seconds and left me three very rude and VERY upsetting messages which I saved.
He then called my assistant and also told her he was coming down to our office.
I have never had this happen before, most people act like humans even when they are upset.
So my company takes this stuff very seriously, and we ended up having the cops in and now we have a security gaurd for the next three days to make sure this guy isn't coming in. The police told him he is not allowed to come to our office and if he does he will be charged with trespassing.
So yeah it was a scary day for me.
First thing in the morning, I was dealing with this 'treat' of a client. I work in insurance so it's normal that people are upset, but this guy crossed a line.
I was being nice to him, just telling him what might be happening with his claim. (His car wasn't worth anything, but to everyone their car is worth thousands more than it actually is)
Anyway, I hadn't even told him the final outcome, I was just preparing him for what I thought might happen.
And he went off. Said he was coming down to my office and that he was part of an organized crime ring, eff this eff that.
So I hung up on him. He kept calling every few seconds and left me three very rude and VERY upsetting messages which I saved.
He then called my assistant and also told her he was coming down to our office.
I have never had this happen before, most people act like humans even when they are upset.
So my company takes this stuff very seriously, and we ended up having the cops in and now we have a security gaurd for the next three days to make sure this guy isn't coming in. The police told him he is not allowed to come to our office and if he does he will be charged with trespassing.
So yeah it was a scary day for me.