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Cash Back

post #1 of 30
5/3/11 at 9:49am
Thread Starter 
I went to Safeway today. I did my shopping and at the till asked for $40.00 cash back. The girl entered in the $40.00 to my bill amount and I used my debit card.

When I got to the checkout I had 20 minutes to get through the checkout before my ride came. It was a home delivery order and she called to ask for help but no one came, so she was being mindful of the time so that I wouldn't miss my ride and was concentrating on getting my order through, the coupons entered and the bags packed and counted.

When I got home I went to put my money into my wallet (I had put the receipt etc into the main part of my purse) only to discover she had given me the grocery receipt and a delivery slip, but no cash.

I called the store. They have to do a till count to determine if the till has an overage.

Please send vibes that her till isn't coming up short and that any discrepancy is an overage of my missing $40.00!!!!!
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post #2 of 30
5/3/11 at 10:21am
Thread Starter 
Argh! I just called to see if they had done the till audit. Apparently they don't do one until store closing, which is 11pm! And the cash drawer for that till is still in use and will be until store closing! That's 11 hours for things to go amiss!!

You would think that they would have taken that cash drawer out of circulation for the day and replaced it with a new one!
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post #3 of 30
5/3/11 at 10:47am
That's odd... I work in retail, we do cash back as well. There have been a couple of times where people have called after the fact to say that they are missing the money that they were supposed to get, so we do an audit immediately. There should also only be one cashier per cash drawer, for loss prevention reasons. That's really odd...
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post #4 of 30
5/3/11 at 10:54am
Thread Starter 
Quote:
Originally Posted by nerdrock View Post
That's odd... I work in retail, we do cash back as well. There have been a couple of times where people have called after the fact to say that they are missing the money that they were supposed to get, so we do an audit immediately. There should also only be one cashier per cash drawer, for loss prevention reasons. That's really odd...
Definitely odd!

I know what you mean about 1 cashier per drawer! Years ago when I was 17 years old or so I worked at a restaurant located in our Concert Hall. I was usually cashier on the shifts I worked, and when I was on break the assistant manager covered.

My drawer always came up short!!! Always! Not by much, usually under the allowable limit). However, on weekends when someone else covered for me, there was no shortage.

Others who worked cash noticed the same trend when they worked and she covered.

It was eventually determined that she was taking from the till and was fired.

A couple years ago I was at McDonald's at a Walmart location. I gave the girl $20.00 for my purchase and she gave me back change for a $10.00 bill. I pointed it out to her, but she had put my $20.00 into the till and insisted I gave her $10.00. Even the guy behind me told her that I gave her $20.00. The manager took the drawer and did a count immediately to determine if there was any overage, which there was, and I was given the balance of my change.

I'm rather shocked with Safeway.
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post #5 of 30
5/3/11 at 10:56am
I had that happen to me once.. walked out and realized no cash back! Called the store, they ran the audit on the register, and it came out even. After a few days of talking to the managers (in some cases, arguing), it was discovered the cashier had somehow pocketed MY money, knowing the register would be over anyway and let me walk away, thinking I had the cash.

And I had proof from my bank that I, indeed, requested cash back
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post #6 of 30
5/3/11 at 11:00am
Thread Starter 
My Safeway receipt does show that I requested $40.00 cash.

However, if the till comes up even, I don't think there is much that I can do because it would come down to their word against mine. And if that is the case, I will be so upset because $40.00 is a whole lot of money to be out!!!
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post #7 of 30
5/3/11 at 11:16am
When you called did you ask to speak with a manager.
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post #8 of 30
5/3/11 at 11:19am
Yes, that is strange. They should be able to calculate this immediately and you should go and get your money!!!! Talk with the manager. hope you get the forty bucks!
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post #9 of 30
5/3/11 at 11:58am
Wow, I can't believe they're making you wait until the store closes at 11PM for them to count the till!!! That is crazy! I wonder if you can call maybe around 5 or so, when a different manager would probably be on, and explain the situation and ask if they REALLY are going to still make you wait til the end of the day. Ridiculous.
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post #10 of 30
5/3/11 at 12:15pm
I really hope you get your $40...I'm with the rest and can't believe they're making you wait.
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post #11 of 30
5/3/11 at 1:10pm
Quote:
Originally Posted by Natalie_ca View Post
My Safeway receipt does show that I requested $40.00 cash.

However, if the till comes up even, I don't think there is much that I can do because it would come down to their word against mine. And if that is the case, I will be so upset because $40.00 is a whole lot of money to be out!!!
When we get cash back in any of our stores we are required to initial the receipt before they will give us the cash so if the receipt is not initialled then that would prove we did not get the cash.
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post #12 of 30
5/3/11 at 1:10pm
Agreed. I've never heard of a store "recycling" a drawer that way. Any chance you can go back down there and get them to straighten this out?
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post #13 of 30
5/3/11 at 1:25pm
That's terrible. I hope you're able to get things resolved; I'd be upset too!
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post #14 of 30
5/3/11 at 1:47pm
Thread Starter 
Quote:
Originally Posted by Yosemite View Post
When we get cash back in any of our stores we are required to initial the receipt before they will give us the cash so if the receipt is not initialled then that would prove we did not get the cash.
It's inconsistent. At one time it was a policy that you had to initial when you were given the cash. Now some ask and others don't, and some have even told me that they no longer require it at all. Needless to say I didn't initial anything today.

Quote:
Originally Posted by CarolPetunia View Post
Agreed. I've never heard of a store "recycling" a drawer that way. Any chance you can go back down there and get them to straighten this out?
The thing is that I take Handi Transit and they require booking by 11:00 am the day before for ride arrangements. And seeing that it was after 11am when this happened, it's too late for me to make arrangements to go back tomorrow. The earliest I would be able to get there would be on Thursday. I could take a taxi, but it would cost me nearly $15.00 round trip. It's bad enough that going there by Handi Transit is going to cost me an additional $5.00. The only reason I have to go back that way at all is to pick up the money they owe me. Otherwise I wouldn't be going back that way for about 2 or 3 more weeks when I next grocery shopped.

I was having my groceries delivered and I had hoped that they could just put the money into an envelope and tuck it deep inside one of the bags to save me a trip back. But they wouldn't do that
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post #15 of 30
5/3/11 at 1:56pm
So I'm guessing by your post that they DID find your cash (the cash drawer was over $40?)

Did you tell that that it's going to cost you more money to return to the store to get your cash? They should reimburse you either the cab fair or the Handi Transit fee, and I'll bet they will if you tell them about it.
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post #16 of 30
5/3/11 at 4:14pm
Maybe the manager would make a note of it as a credit for you to use next time? Surely they would help you out if they knew your situation... wouldn't they?
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post #17 of 30
5/3/11 at 4:30pm
Thread Starter 
Quote:
Originally Posted by mrsgreenjeens View Post
So I'm guessing by your post that they DID find your cash (the cash drawer was over $40?)
I don't know yet. It's only 6:30 pm here. They close at 11 pm. That's when they will do a cash out and determine if the drawer is over.
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post #18 of 30
5/3/11 at 6:51pm
I had a cashier (who also happened to be a department manager) at a local store start talking to me as I was checking out. I got distracted and I guess she did, too. I gave her a hundred and she gave me change for I think a twenty. I realized it as soon as I was walking off and went right back to tell her, but she insisted I hadn't given her that much money. The store manager was notified, but they wouldn't do anything that day...he said they'd have to wait until they closed out the register for the evening. He took my name and number. I called him first thing the next morning and by that afternoon I had my money back. I can understand how you feel and I hope you get your money back soon.
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post #19 of 30
5/3/11 at 7:03pm
Did everything work out OK for you?
I've had something like this happen to me also, unfortunately, the girl pocketed the money so the register count looked like she gave me the money. needless to say they lost a customer.
lots of for you
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post #20 of 30
5/3/11 at 8:48pm
you get your money back
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post #21 of 30
5/3/11 at 8:49pm
Thread Starter 
Quote:
Originally Posted by herekittykitty8 View Post
Did everything work out OK for you?
I don't know yet. I'll be calling the store first thing in the morning to get an update. They told me that they weren't going to do a cash out until the store closed, and that still isn't for almost 15 minutes.

What's so frustrating is that I got the cash back because I need to go to the laundry mat tomorrow. So now I'll have to have the taxi make a small detour to my bank's ATM to get some money, so that I can not only pay for the taxi, but also get change at the laundry mat to actually do my laundry.
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post #22 of 30
5/3/11 at 9:26pm
so sorry. the time on the site is always off for me. I think it's because I'm in the US and it read that your last post was yesterday - so I thought an entire day had lapsed.

Good luck!
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post #23 of 30
5/4/11 at 6:30am
Thread Starter 
Quote:
Originally Posted by herekittykitty8 View Post
so sorry. the time on the site is always off for me. I think it's because I'm in the US and it read that your last post was yesterday - so I thought an entire day had lapsed.

Good luck!
You can check your date and time settings by clicking on "User CP" and then "Edit Options". If you scroll down you will find "Date and Time". Just pick which time zone you are in and then ok the changes to save.

I called Safeway this morning and the girl had just finished balancing the drawer. It showed an overage. I have to take a taxi to the laundry mat so I'll have the driver take a different route and I'll stop at Safeway on the way there. I estimate that it shouldn't add more than $1 or $2 to the cost. That I can live with.
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post #24 of 30
5/4/11 at 7:38am
I'm glad it's all getting straightened out, must be a huge relief for you
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post #25 of 30
5/4/11 at 10:10am
Glad it worked out!

I agree with others that the store should NEVER had made you wait until the next day! That's your money they were holding on to.

I would have gone back there immediately and talked to the cashier (but I understand that it's a difficult undertaking for you to get there and back). A good manager who knows the situation would have immediately spoken with the cashier who should have remembered that she didn't give you your cash.

We also initial receipts here when getting cash back to avoid this kind of problem.
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post #26 of 30
5/4/11 at 10:30am
I'm glad it all worked out. I bet you'll be more careful next time. Your story is very "me" and a good reminder, although it's never happened to me-- but many times it could've. As in, a checkout girl puts a few green bills in front of me, and I think "Oh yeah, I did ask for cashback."
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post #27 of 30
5/4/11 at 11:01am
Happy you got your money back
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post #28 of 30
5/4/11 at 11:55am
Oh, good. I'm glad you got your money back!
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post #29 of 30
5/4/11 at 11:59am
Well I'm glad it FINALLY worked out!
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post #30 of 30
5/4/11 at 12:12pm
Thread Starter 
I went and picked up my cash and they were very nice. They gave me a voucher for a free 1 hour delivery the next time I shop. That's an $11.50 value!! And I didn't even ask for anything other than my cash back.
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