Urgent Advice Needed!

larussa

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I received the same email today from HSN and I just deleted it. I think you would be in more trouble if you opened it so I didn't. Someone is just trying a way to get our info, I wouldn't worry about it.

I just called the number that was on the email and it is a legit phone number. I am now awaiting a call back from HSN. I will let you know the outcome but right now it does seem legit. I had deleted it but of course when I checked my deletions the email was there and open.
 
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kittkatt

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Originally Posted by LaRussa

I received the same email today from HSN and I just deleted it. I think you would be in more trouble if you opened it so I didn't. Someone is just trying a way to get our info, I wouldn't worry about it.

I just called the number that was on the email and it is a legit phone number. I am now awaiting a call back from HSN. I will let you know the outcome but right now it does seem legit. I had deleted it but of course when I checked my deletions the email was there and open.
It is legit, LaRussa. I just got my call-back from HSN, and they verified that the e-mail is indeed real and not a scam.

They told me that they sent out the e-mail to their customers to warn them so we could be on the look-out and to take precautions. They didn't think it was necessary to change my e-mail address or anything, but I should keep an eye out for any purchases I didn't make on my credit cards, and to be on the look-out for any fishy-looking e-mails asking for personal info. They also told me that there are other companies out there that also got hacked in to, via the same ISP. Y'all should probably be on the alert if you receive an e-mail that's similar to the HSN one.

I feel relieved knowing that the e-mail wasn't a scam or anything, but I'm kinda worried about the fact that someone out there has my name & e-mail address.
I'm just glad I have identity theft protection on one of my cc's: it offers some piece of mind, anyway.
 

larussa

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Originally Posted by KittKatt

It is legit, LaRussa. I just got my call-back from HSN, and they verified that the e-mail is indeed real and not a scam.

They told me that they sent out the e-mail to their customers to warn them so we could be on the look-out and to take precautions. They didn't think it was necessary to change my e-mail address or anything, but I should keep an eye out for any purchases I didn't make on my credit cards, and to be on the look-out for any fishy-looking e-mails asking for personal info. They also told me that there are other companies out there that also got hacked in to, via the same ISP. Y'all should probably be on the alert if you receive an e-mail that's similar to the HSN one.

I feel relieved knowing that the e-mail wasn't a scam or anything, but I'm kinda worried about the fact that someone out there has my name & e-mail address.
I'm just glad I have identity theft protection on one of my cc's: it offers some piece of mind, anyway.
I just got my phone call back too and they told me exactly what they told you. HSN deals with a large marketing firm which was mentioned on our emails and they are the ones who were compromised. We are all ok tho but at least we know it wasn't a spam and HSN has our backs. I'm glad tho that my balance is 0
Thanks for the gift
 

zohdee

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Glad it all turned out ok.

Just a reminder..never call a number from an email..call from a bill or receipt. If you get an email asking you to verify info..don't. Call the company directly from a number you know is bonafide.

I use gmail and any suspect emails go straight to the trash. I do view them with amusement at times.
 

catkiki

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Originally Posted by KittKatt

I received the following in an e-mail today:



What should I do?
I'm freaking out now wondering just how serious this is, and if maybe whether or not any of my other personal info has been compromised.
Wonder why I got one if I never ordered from them. At least I don't remember ordering from them.

I get phishing emails all the time from banks I have never banked at.
 

northernglow

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Originally Posted by GailC

If you have been a shopper with HSN I would have thought they would have put your name in the email vs a generic greeting. I know ebay and paypal do this.
I've actually received a scam email from paypal which had my name in it. It was something about an unauthorized use of my account or something. It looked very real and had links (I didn't click them, just put a cursor over them to see the address) which led to the real paypal's website where you can tell them if you've received a scam email.

I went to check my account, there was nothing out of ordinary over there and then I warned my friends about the email. Later few of them mentioned they had received the same email and I got it 3 more times and they had gone straight to the junkmail folder.

Few weeks ago I received an odd email from UPS saying that my package is on it's way, had a tracking code in it and stuff like that. I wasn't expecting anything from UPS (come on, no one uses it!
) so I just googled the "tracking code" and found out that it was a scam (other people were saying they had received the same email with the same code).
 

margecat

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I got this from Abe Books (which I get emails from, since I buy stuff from them, so I assume it's legit):


"Epsilon Informs AbeBooks of E-mail Database Breach

We have been informed by Epsilon, a third-party vendor we use to send e-mails, that an unauthorized person outside their company accessed files that included e-mail addresses of some AbeBooks customers. Epsilon has advised us that the files that were accessed did not include any customer information other than email addresses.

As a reminder, AbeBooks will never ask customers for personal or account information in an e-mail. Please exercise caution if you get any emails that ask for personal information or direct you to a site where you are asked to provide personal information."

When I clicked on the above text to copy & paste, I did see linked (Bing) news articles about Epilson and this, etc., so it's probably legit. However, I don't have time to read them now.
 

Winchester

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There was a bit of a blurb one of our local newscasts this morning. They mentioned HSN and several other companies. Supposedly, the breach only affected peoples' names and email addresses. Nothing else.
 

zohdee

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Wow...alot of sensitive information being breached.

Another thing to remember...don't follow a link from an email. They can contain keyloggers that may compromise your account. If I get an email from a company, I go through the URL to log in...not a link.
 

blueyedgirl5946

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I am glad this worked out okay for you. We got a phishing email today claiming to be from our credit card company. It looked legimate enough and included our first and last name and the last four digits of our credit card number. However I knew I had not provided them an email. When I called their customer service number, she told me to forward it to a special address for spoofing. Be careful, very careful and never click on anything in the body of that email.
 
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kittkatt

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What worries me is that if the hackers obtained e-mail addresses & customers names, who's to say that they didn't get more personal information?
They're saying nothing else was compromised, but how can they be sure?
 

margecat

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I, too, saw an article about Episilon in USA Today, and received another email when I got home email about this from one of my other credit cards.

All I can suggest is what I suggested before in another post--go over your statements with a fine-tooth comb, and report any problems immediately. There used to be (I assume there still are) government penalties (usually about $50 USD) for failing to report a breach of your debit or credit card account (I think it's about 48 hours after the illegal transactions. Double-check this. It's been about 20 years since I had this done to my debit card.) You may wish to check your statements now, instead of waiting to get them in the mail, if you're very worried. I honestly think you'll be ok. Like I said before, I've had several of these letters over the years, and nothing was amiss on my credit card statements.
 
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kittkatt

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For those of you who shop online at HSN, this may be of interest to you. I decided to change my e-mail address for the online shopping sites I use after the HSN e-mail alert thing, and when I tried logging in to their website, this is what I got after right-clicking onto the page like Winchester recommended:



The page that you use to log in to is NOT secure judging by this.
Look at the bottom where it says "connection not encrypted". I had always thought that I was logging in to a secure page.
Maybe I'm reading things incorrectly, but I don't think I am. If I'm reading this incorrectly, feel free to correct me.

I thought y'all might want to know this. Thanks so much, Winchester, for pointing out that right-click thing: it made me more aware of how to check things such as this.
 

justjayde

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This one was legit and they handle all sorts of accounts (bestbuy included) I got the same email. They are not asking for any phishing info (passwords, account info etc)... they are just letting you know that someone hacked their database and got your name and email addy. Not to worry. If you use a password with the site, change it - and don't open any "spam" emails you may get
but yes this one is legit.
 
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