Problem with Major Pet Supplies Store
I wanted to let everyone know about a problem with a major pet supplies store. I am not going to print itâ€™s name Hereâ€™s a big hint, they are the ones that always advertise that they provide in store â€œPet Charities Adoption Centersâ€ and have â€œPet Partnersâ€ with the local shelter and rescue groups.
I personally have shopped at their stores for my pet supplies since they have opened in my area. I also am a volunteer with one of the rescue groups who have adoption days at one of their stores. Our rescue group also purchases all of our animalâ€™s supplies at this store. Our volunteers also buy their supplies for their own pets at this store. For the last couple of months I have had problems with their â€œrulesâ€ and service of their store associates and store manager.
The first problem was with a store cashier. I had 6 cases of premium canned pet food and 4 bags of premium dry food I was purchasing. I was attempting to use some up- to -date pet food manufacturerâ€™s coupons. The cashier very rudely informed me that I would only be allowed to use 1 coupon for all my purchases. I did not argue with the person that time.
The very next shopping visit two weeks later I had 3 of their â€œin storeâ€ coupons. The coupon that states â€œSave a $1.00 on your next shopping visitâ€. I had a full shopping cart of cases of canned food, dry food, litter and a couple of pet toys. Again the cashier insisted I could only use 1 coupon. This time I asked to talk to the store manager. I explained that I had always used multiple coupons before on my purchases and asked when they had changed their policy. After arguing with the manager I told her that if I could not use ALL of my coupons I did not want to purchase anything. She relented and let me use my coupons.
The next problem was when I was doing my volunteer work with my rescue group in the adoption center in the store. I was taking pictures of the new pets available for adoption. I usually just take a picture of their faces. I use these photos to post the pictures on Petfinder and our rescue groupâ€™s web site. It is much easier to take the pets photoâ€™s while we have them all together. The only other alternative is to go to each foster home to take the pictures. While taking the pictures the store manager walks up and in front of a group of people tells me that we are not allowed to take ANY pictures in their store. She cited that their corporate policy states that picture taking was not allowed for fear of copyright infringement? I asked â€œWhat infringement?â€ â€œI am taking pictures of the petâ€™s faces onlyâ€ She very loudly told me if we wanted to take pictures we would have to do it outside. (At the time it was 97 degrees with 80 percent humidity outside) The store manager was extremely rude and loud.
I will never purchase anything at any of their stores again. They are not " pet"or "people" friendly. I will go to their competition and buy my pet supplies and food. Sorry this is so long I just wanted to share my experience with this store with everyone. They are not what they advertise!