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Need help, BSoD!

post #1 of 24
6/27/10 at 2:47am
Thread Starter 
Once a day, every day, I get a BSoD, it states this:

IRQL_NOT_LESS_OR_EQUAL
0x0000000A.

Every time I restart my computer I get it. I usually just hibernate and it still happens. If someone could help me, that would be great! I've tried everything, every single website and nothing has worked. Don't tell me to look at the Microsoft website, as I already have. These are my system specifications:

Hardware: Windows XP Home, SP3 Build 2600
Processor: x86 Family 15 Model 4 Stepping 10 Genuineintel ~2992 Mhz
BIOS Version/Date: LENOVO 2HKT11AUS, 29/03/06
RAM: 2.0 GB
Hard drive: WDC WD800JD-08LAS0

If you need more help, I would be glad to give it to you.
Jackz, Jazzy & Ginga.
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post #2 of 24
6/27/10 at 4:06pm
Thread Starter 
I really need help, it happened again!

I couldn't see the message but I found the code: 0x0000000c5
I don't know why this happens, I really need help, thank you very much if you can help me ;]

Jackz, Jazzy & Ginga.
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post #3 of 24
6/27/10 at 5:04pm
It's a stop error telling you that you have a process or driver trying to access a memory location that it can't - either from it not having permission to do so or that it's too high for it to. Though, failing hardware can cause similar issues, too.

First, what was the last thing you installed? Any hardware recently? Camera? printer?

You need to go into your event viewer (Start>control panel> administrative tools> event viewer). Click on system and try to find that error. Post what you find (yes, the numbers and letters, too) and I'll try to figure out what's trying to access what it shouldn't.


With luck, it's a driver problem and you won't be forced to do a restore or replace anything.
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post #4 of 24
6/28/10 at 1:21am
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
It's a stop error telling you that you have a process or driver trying to access a memory location that it can't - either from it not having permission to do so or that it's too high for it to. Though, failing hardware can cause similar issues, too.

First, what was the last thing you installed? Any hardware recently? Camera? printer?

You need to go into your event viewer (Start>control panel> administrative tools> event viewer). Click on system and try to find that error. Post what you find (yes, the numbers and letters, too) and I'll try to figure out what's trying to access what it shouldn't.


With luck, it's a driver problem and you won't be forced to do a restore or replace anything.
OK, I did that. This is the data in words:

0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303120 64303030
0020: 50202031 6d617261 72657465 30302073
0030: 30303030 202c3238 30303030 32303030
0040: 3030202c 30303030 202c3030 30303030
0050: 32383030

This is it in bytes:

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 32 2c 20 000082,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 38 32 0082

Description:

Error code 100000d1, parameter1 00000082, parameter2 00000002, parameter3 00000000, parameter4 00000082.

It was a system error, event ID: 1003. Category: (102)

Hope this helps you,
Jackz, Jazzy & Ginga.
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post #5 of 24
6/28/10 at 6:08pm
I do not like what I'm finding... Seeing that this, notebook?, is from 2006-ish (I don't know how long its been in actual use by you), and has probably had a good bit of use on it. You should try testing the ram with something like memtest86 and see what shape the hard drive is in with chkdsk, this tells you how to run it. I suggest the command prompt version in safe mode if it'll let you do that - close any programs that may start, like antivirus.

If both of the memtest and checkdisk comes back fine, we could try having you install debugging tools, set them up for saving your minidump files (info log of whats dumped during a BSoD) and further check to see if we can determine the exact source of this.

Most would just tell you to restore/reinstall but that only helps if it is actually an OS problem.

My worry here is that you are seeing hardware failure. Either because ram, motherboard, or hard drive is simply going bad or overheating (cat fur can be a problem). Unless you're really adventurous you'd probably have to have someone else open it up for you or help you do so, because in some circumstances things can come loose and reseating ram and making sure everything is plugged in will fix some problems.
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post #6 of 24
6/29/10 at 4:14pm
Thread Starter 
Yes, it is from '06 but no, its not a notebook. The DRIVER_IRQL_NOT_LESS_OR_EQUAL has stopped partly, I now get that message plus usbport.sys. I can't find the error in the event viewer O.o

I really need help, I'll try again to find it if it's in the event viewer.

Jackz, Jazzy & Ginga.
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post #7 of 24
6/29/10 at 5:09pm
Oh, ok. The bios type confused me a bit. You may just have an odd board in there.

In which case, on a desktop. Open, clean, check plugs on everything, pop your ram out and dust out the ram slots then reseat them. (you need a can of air)

Check the memory and hard drive, and if nothing wrong is found - maybe try restoring back to a date before any of this started. I'm hoping this is more simple as bad ram can give that error - with as old as your computer is you could likely pick up more ram for $20-25.
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post #8 of 24
6/30/10 at 4:13pm
Thread Starter 
It's been a day and I haven't gotten a BSoD! I system restored and I think that fixed it :]

Thanks so much for helping me, strange_wings.
Jackz, Jazzy & Ginga.
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post #9 of 24
7/1/10 at 11:17am
I hope that's enough to fix the problem... My worry is that you may run into it again sometime in the future. Do clean your PC out, though. We cat owners tend to get fur in everything. I've even had a direct tv receiver burn up due to cat fur.
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post #10 of 24
7/1/10 at 3:57pm
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
I hope that's enough to fix the problem... My worry is that you may run into it again sometime in the future. Do clean your PC out, though. We cat owners tend to get fur in everything. I've even had a direct tv receiver burn up due to cat fur.
Well, it happened again just then. I'm going to clean out my PC. Ginga has been sleeping around it so that's probably it

Jackz, Jazzy & Ginga.
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post #11 of 24
7/1/10 at 6:52pm
Quote:
Originally Posted by JazzyTheCat View Post
Well, it happened again just then. I'm going to clean out my PC. Ginga has been sleeping around it so that's probably it .
Actually, based on the errors and the fact that your restore really didn't help, I'm thinking that this is a hardware issue. Meaning you have something failing in there. Hopefully it's just heat related and cleaning along with making sure all the fans are working ok (cat fur + fan baring = dead fan) can help.

But ultimately be prepared to do more testing if this doesn't get better. Don't be afraid of trying stuff out, though. Most people get intimidated, but it's just part of learning.
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post #12 of 24
7/4/10 at 5:19pm
Thread Starter 
It happened again, yesterday and twice today. What should I do now?

Jackz, Jazzy & Ginga.
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post #13 of 24
7/4/10 at 5:47pm
What were the results of the memory test and check disk that I suggested back on the 28th?
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post #14 of 24
7/5/10 at 1:32am
Thread Starter 
Well, I can't see them, the chkdsk had some errors and they were corrected but, memtest did nothing :O

Jackz, Jazzy & Ginga.
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post #15 of 24
7/5/10 at 10:42am
So the memtest found absolutely no ram errors? The check disk errors could simply be from you computer repeatedly crashing, though it could also be from the hard drive itself.

Off the top of my head... I think you may be looking at a mother board or hard drive problem. (ram would have been so much simpler )
I've had an IDE channel mess up before (when the rest of the computer is perfectly fine). It started causing some odd crashes, wouldn't see my second hard drive, then corrupted my primary hard drive that had a windows install on it. That ended up destroying the primary HD.

Unfortunately, without more parts to test with or someone to help you out in person - I think you're stuck at the moment. Do you have anyone nearby that can help you with this?
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post #16 of 24
7/5/10 at 4:16pm
Thread Starter 
Well, the only person that I can think of is my father and I have asked him. He just asked me if I'd installed anything recently. I asked him a few times and he says the same things

Jackz, Jazzy & Ginga.
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post #17 of 24
7/5/10 at 4:25pm
That was a possibility at first, but your errors and having tried a restore suggest otherwise. You could always try restoring further back or reinstalling, but I don't think it's going to help much.

If it is your motherboard, you can expect to pay $50-ish to get something that can reuse your ram and cpu. If you want to do a small upgrade you can go through a site that does a "bare bones" deal - motherboard, ram, and cpu together. Usually all three will be already together or you'll just have to put the ram sticks in (simple). That price varies on what you get. It could be as cheap as $150 or cost you $3-400 - this will essentially give you a nearly new computer. If you have to change out major hardware you have to reinstall windows.
And if it turns out to be a hard drive, again, that just depends on what you pick out and if you're stuck with IDE or if you can use SATA. (or if you have a old spare HD stashed away somewhere)
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post #18 of 24
7/6/10 at 4:39pm
Thread Starter 
I talked to my father and he said I should "experiment" more.

I really am not sure what to do, I do have an old HD right behind me at the moment but it's only 30 Gigs. We have an external Hard Drive, I might backup some things on it just in case. My father suggested reading the Minidump files, I'm not exactly sure how to do that, I've tried in CMD and I haven't debugged it

Jackz, Jazzy & Ginga.
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post #19 of 24
7/6/10 at 4:59pm
Look up "How to read minidumps" in google. Backup, it's always a good idea. And do try out that hard drive. 30 gigs is enough to experiment with. I hope testing stuff out can narrow this down.
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post #20 of 24
7/7/10 at 5:37pm
Thread Starter 
Well, I found out how to read minidumps and I discovered what's been causing the BSoDs:

Name | Company |Times happened|
ntoskrnl.exe - Microsoft x6
navex15.sys - Norton x1
symevent.sys - Norton x3
pelusblf.sys - Unknown x1
classpnp.sys - PNP Driver x4

Hope you can help, I'll be scanning the internet.
Jackz, Jazzy & Ginga.
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post #21 of 24
7/7/10 at 6:21pm
That so many are messed up sounds like a corruption issue. Again, either your OS is messed up or you have a hardware problem corrupting your hard drive that is causing some files to get corrupted.
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post #22 of 24
7/8/10 at 11:04pm
Thread Starter 
OK, I spent awhile getting the symbols to work. Long story short, I had to create an Environment Variable. Attached is the Debug log that I got. My father is working on it as well, I might try it too. You or my father will probably crack it before I do

Jackz, Jazzy & Ginga.
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post #23 of 24
7/9/10 at 4:49pm
Thread Starter 
Well, I just got one and I ran driver verifier. Now, I'm going to get another minidump and I'll post it ;]

Jackz, Jazzy & Ginga.
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post #24 of 24
7/10/10 at 5:22pm
Thread Starter 
I couldn't find it. The last one was from the day before yesterday.

Jackz, Jazzy & Ginga.
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