Susan, I'm not sure when I'll get it. The store Manager said he had to report to Dell that I had correctly answered the skill-testing question and they in turn would ship the computer out to the store whereupon he will contact me again to pick it up. He also did not know what, if any, software programs come with the computer but my BIL is an IT geek so I have no worries in that regard. He set up my current Dell laptop last year when I bought it. I'm thinking of selling this new one to my husband since I don't really need it.