Basically we are having a load of problems with it and have emailed them the problems again and again and again to no avail this is what we are having to live with
It is difficult to answer the phone at workso would appreciate it if somebody could email me about this concern
Basically the faults are as follows:
The Passageway is getting very damp - If post is left until we come in on anight time its damp to the touch, you can also smell damp in there.
The front bedroom has got a fault on the double glazed unit which is causing condensation on the inside
The main bedroom has got a fault on the double glazed units also, aswell as this there is damp coming onto the bedroom wall as well.
The living room ceiling is leaking - I spoke to Brian last week who assured me that this would be done.
The kitchen light is off for the 4th time - you have replaced the starter unit on this once and i have replaced it twice. The new starte only lasts approx two weeks. This is highly dangerous when trying to cook food.
All the bulbs in the property are blowing faster than what they should. I am replacing one bulb on average every week. These are all energy saving bulbs which should last considerably longer than one week. I believe that this could be something to do with the amount of water that has entered into the property due to two seperate roof leaks.
And lastly i bring your attention to the bathroom.
First of all the Bathroom door is rotten to the point that the door handle will not stay on. We have been locked in the bathroom twice now becuase of this.
There is also the fact that the pipework for the toilet is still leaking. i spoke to yourselves what must have been nearly a year ago regrading this. You sent a plumber out who said that all the pipework had to be replaced and the floor would have to come up also. I was told that you would get back to me regarding this. I rang in several weeks ago now to ask what was happening with this and i got told it had been forgotten about. I have to keep refitting the pipe onto the back of the toilet. During this whole period the boxing and tiling around the pipework has been removed which makes the bathroom look like an eyesore.
And now we have a new problem in the bathroom in that the shower is leaking. Our downstairs neighbours have spoken to a chartered surveyor regarding the damage done to downstairs after the shower has been leaking through. I spoke to Brian last week who told me he would get the Plumber to ring me on Saturday. The plumber never rang me. After ringing yourselves several times on saturday all i got was an attitude off the person on the other end of the phone. She said that the plumber is not happy becuase he has had to cancel three times. We have cancelled once. All other times we have simply had a note pushed through the door. No knocks on the door or anything,
When my partner has rang in this morning she has been informed that it was because the plumber rang her mobile on saturday morning at 8am. There was no voicemail message left to explain who it was. The reason i asked them to ring me is becuase my partner works late on a night time and therefore was asleep when you rang.
So basically i have had a part functioning bathroom for most of the year and now we have not had the use of a shower for 4 days. This has meant i have had to rely on parents for the use of a shower, costing me money in fuel to do so.
I feel we are getting treat like scum because we are young.
The attitude if some of your staff also leaves a lot to be desired,
Your company is very quick to contact us when we fell behind on the rent due to my card being cloned, yet could not care about the state of your overall property as long as you are getting your money.
I would like a response by email regarding these matters as yet again i am going to have to take time off to try and arrange for repairs to be completed.
If i get no satisfaction i am going to speak to my solicitor and i will be looking to seek Compensation for the Distress and stress caused by these persistent problems with our property.
so theres been no reply and it was 4 hours ago it was sent, we are at our wits end now its no good for us to live in let alone the cats. so blaine has emailed back saying we need to know whats happening with the flat otherwise we will be checking into a pet friendly hotel and sending them the bill and not paying the rent
sorry for the rambling on
It is difficult to answer the phone at workso would appreciate it if somebody could email me about this concern
Basically the faults are as follows:
The Passageway is getting very damp - If post is left until we come in on anight time its damp to the touch, you can also smell damp in there.
The front bedroom has got a fault on the double glazed unit which is causing condensation on the inside
The main bedroom has got a fault on the double glazed units also, aswell as this there is damp coming onto the bedroom wall as well.
The living room ceiling is leaking - I spoke to Brian last week who assured me that this would be done.
The kitchen light is off for the 4th time - you have replaced the starter unit on this once and i have replaced it twice. The new starte only lasts approx two weeks. This is highly dangerous when trying to cook food.
All the bulbs in the property are blowing faster than what they should. I am replacing one bulb on average every week. These are all energy saving bulbs which should last considerably longer than one week. I believe that this could be something to do with the amount of water that has entered into the property due to two seperate roof leaks.
And lastly i bring your attention to the bathroom.
First of all the Bathroom door is rotten to the point that the door handle will not stay on. We have been locked in the bathroom twice now becuase of this.
There is also the fact that the pipework for the toilet is still leaking. i spoke to yourselves what must have been nearly a year ago regrading this. You sent a plumber out who said that all the pipework had to be replaced and the floor would have to come up also. I was told that you would get back to me regarding this. I rang in several weeks ago now to ask what was happening with this and i got told it had been forgotten about. I have to keep refitting the pipe onto the back of the toilet. During this whole period the boxing and tiling around the pipework has been removed which makes the bathroom look like an eyesore.
And now we have a new problem in the bathroom in that the shower is leaking. Our downstairs neighbours have spoken to a chartered surveyor regarding the damage done to downstairs after the shower has been leaking through. I spoke to Brian last week who told me he would get the Plumber to ring me on Saturday. The plumber never rang me. After ringing yourselves several times on saturday all i got was an attitude off the person on the other end of the phone. She said that the plumber is not happy becuase he has had to cancel three times. We have cancelled once. All other times we have simply had a note pushed through the door. No knocks on the door or anything,
When my partner has rang in this morning she has been informed that it was because the plumber rang her mobile on saturday morning at 8am. There was no voicemail message left to explain who it was. The reason i asked them to ring me is becuase my partner works late on a night time and therefore was asleep when you rang.
So basically i have had a part functioning bathroom for most of the year and now we have not had the use of a shower for 4 days. This has meant i have had to rely on parents for the use of a shower, costing me money in fuel to do so.
I feel we are getting treat like scum because we are young.
The attitude if some of your staff also leaves a lot to be desired,
Your company is very quick to contact us when we fell behind on the rent due to my card being cloned, yet could not care about the state of your overall property as long as you are getting your money.
I would like a response by email regarding these matters as yet again i am going to have to take time off to try and arrange for repairs to be completed.
If i get no satisfaction i am going to speak to my solicitor and i will be looking to seek Compensation for the Distress and stress caused by these persistent problems with our property.
so theres been no reply and it was 4 hours ago it was sent, we are at our wits end now its no good for us to live in let alone the cats. so blaine has emailed back saying we need to know whats happening with the flat otherwise we will be checking into a pet friendly hotel and sending them the bill and not paying the rent
sorry for the rambling on