Ugh! I feel your pain!
Back in January 1994 I was laid off of my legal secretary job (essentially fired because it was permanent). Anyway, I was on unemployment insurance. I had decided to enroll in school for the August 1994 semester. In preparation of that I enrolled in a night course at the university. The class was from 7pm to 10pm Monday, Tuesday and Thursday.
On the UI card there was a spot to indicate if you were taking classes. So I filled that in. Well they decided that since I was no longer available for work that I disqualified myself from receiving unemployment payments! And they cut me off!
I fought them like heck telling them that I was a legal secretary. As such I worked in an office Monday to Friday between the hours of 8:30am and 4:30pm and what I did in the evening was none of their business and had nothing to do with my being available for work during the day time, which I was available for! They didn't see it that way!
I ended up contacting my member of parliament and pleading my case to him. I told him that I was unemployed and had been working dead end jobs, and that I was let go from my job due to financial difficulty with the company, and that I was looking for work but wasn't able to find anything thus far and had started to take steps to better my education so that I could eventually get a better paying job and not have to go through lay offs and financial hardships again. And I told him that I did office work and that all I needed to be available for work was during the times I would normally be working in an office, and not 24/7 as UI was insisting that I should be. He completely agreed with me and somehow managed to get my benefits reinstated.
After that UI left me alone. I continued to look for work, providing them proof of all the resumes that I was leaving with law offices, most of which weren't even hiring at that time of the year, and kept filling out that I was taking classes in the evening.
I was so frustrated with them.
If you are having trouble, contact your local government representative. Sometimes they can help!