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TOTW recall - Page 2

post #31 of 42
just emailed TOTW
asked about recall
will keep in touch asap
post #32 of 42
Quote:
Originally Posted by sharky View Post
No company is perfect , even a raw company had a recall
Thanks Sharky

That is entirely the point I've been trying to make.

Quote:
Originally Posted by automaton2 View Post
just emailed TOTW
asked about recall
will keep in touch asap
Thanks From the reading I've done, the current TOTW problem has to do with the dog food being too high in protein.... Do let us know if you hear about the cat food.

I've had no probs with this current bag. I believe I purchased it over a month ago. (it lasts me a while because I mix it with other foods)
post #33 of 42
Have we heard anything back on the recall? I just picked up a little sample bag of TOTW a couple of weeks ago and my girls love it! No negative side effects have been seen in either one of them.
post #34 of 42
Now I am scared to put my cat on Felidae since both foods are made by the same company. Has Wellness had any recalls?
post #35 of 42
There is not a recall on any of the Taste of the Wild foods. One batch of Pacific Stream out of the Gaston, South Carolina manufacturing facility was called back because of low moisture and high protein. We received several calls on this single batch and we rarely receive more than a single call on any particular batch of food. The complaint was feed refusal, not illness. Extensive testing was performed and the food is safe, but did not meet the specs for moisture. To avoid having other customers experience a problem, the food was called back from the stores that still had it on the shelves. Since it was not dangerous to the dogs, a recall was not issued.

well this is their response
post #36 of 42
Quote:
Originally Posted by automaton2 View Post
There is not a recall on any of the Taste of the Wild foods. One batch of Pacific Stream out of the Gaston, South Carolina manufacturing facility was called back because of low moisture and high protein. We received several calls on this single batch and we rarely receive more than a single call on any particular batch of food. The complaint was feed refusal, not illness. Extensive testing was performed and the food is safe, but did not meet the specs for moisture. To avoid having other customers experience a problem, the food was called back from the stores that still had it on the shelves. Since it was not dangerous to the dogs, a recall was not issued.

well this is their response
Interesting, thanks for posting that. I don't use TOTW but i do use other diamond feeds here so i like to keep an eye on what is happening..
post #37 of 42
I called both TOTW and Diamond last week. I haven't posted until now, because I hadn't managed to reach anyone who could honestly tell me what happened. I still haven't, but I decided to at least offer an update.

The woman who answered at TOTW immediately transferred me to their on-staff vet, who was delighted to explain the 151 quality checks, including, in detail, the alarms and how they work.

She could not, however, confirm that this run of food was tested. Nor could she explain why, if it was tested, the "out of specification" issue wasn't caught. Nor why the food was allowed to leave the plant, tested or not. Every question I asked was diverted back to the quality checks. When I pointedly, specifically asked, "Was this particular run of food checked or not? If so, how did it pass the checks? If not, why not?" she transferred me to the QA department, where I was sent to voice mail. I left multiple messages over multiple days and received one return call. After hours, when I wasn't there to answer the phone.

Diamond didn't answer any questions at all, they transferred me directly to the TOTW vet.

Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.

I am ever so grateful I no longer have to struggle with choosing one commercial food over another. All recognizable, natural, human-grade and species-appropriate in my home.
post #38 of 42
Quote:
Originally Posted by Auntie Crazy View Post
Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.
A very good point for people to remember. The FDA has strict qualifications that must be met for all companies. If a manufacturing plant can't meet them they either lose bids, get stuck making foods that don't include fresh meats, or get shut down.

A little thing for everyone to remember. Quality checks are done by people (and some people can be lazy), they go out and get samples from the food regularly during runs. It's tested to make sure it meets proper standards for the foods. Tests for toxins and bacteria like salmonella aren't done as frequently during the individual runs. These tests take longer to process, some plants may have some in house testing facilities but many send them to other labs. Salmonella, for example, can take about a week to get the results back from.

Food is constantly being "destroyed". If the mix was off somehow it may get mixed back in, or it may be put in the fines to be shipped off to be recycled for other animals (hog feed). Serious problems in the food does result in it getting trashed.

The plants don't always have enough space in their warehouses to hold foods for a while. Some of it gets shipped on to other warehouses and some goes to the stores. These little mini recalls happen and the food gets pulled/destroyed before it is actually stocked on store shelves so people don't hear about it.

ie, a local plant has had issues with salmonella, toxins, and glass, but these don't become public and the food never gets to store shelves before they catch these issues. (in the case of the various glass contamination, people lose their jobs over it)

If everyone tried to avoid every food that has had some sort of recall there would be no commercial foods to choose from.
post #39 of 42
Quote:
Originally Posted by strange_wings View Post
A very good point for people to remember. The FDA has strict qualifications that must be met for all companies. If a manufacturing plant can't meet them they either lose bids, get stuck making foods that don't include fresh meats, or get shut down.

A little thing for everyone to remember. Quality checks are done by people (and some people can be lazy), they go out and get samples from the food regularly during runs. It's tested to make sure it meets proper standards for the foods. Tests for toxins and bacteria like salmonella aren't done as frequently during the individual runs. These tests take longer to process, some plants may have some in house testing facilities but many send them to other labs. Salmonella, for example, can take about a week to get the results back from.

Food is constantly being "destroyed". If the mix was off somehow it may get mixed back in, or it may be put in the fines to be shipped off to be recycled for other animals (hog feed). Serious problems in the food does result in it getting trashed.

The plants don't always have enough space in their warehouses to hold foods for a while. Some of it gets shipped on to other warehouses and some goes to the stores. These little mini recalls happen and the food gets pulled/destroyed before it is actually stocked on store shelves so people don't hear about it.

ie, a local plant has had issues with salmonella, toxins, and glass, but these don't become public and the food never gets to store shelves before they catch these issues. (in the case of the various glass contamination, people lose their jobs over it)

If everyone tried to avoid every food that has had some sort of recall there would be no commercial foods to choose from.
In some areas Pet food goes thru more than Human foods do ...
the only COMPLETELY safe food is that you grew yourself and have had in a bubble for a hundred yrs
post #40 of 42
Quote:
Originally Posted by strange_wings View Post

Quote:
Originally Posted by Auntie Crazy View Post
Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.
A very good point for people to remember. The FDA has strict qualifications that must be met for all companies. If a manufacturing plant can't meet them they either lose bids, get stuck making foods that don't include fresh meats, or get shut down.

A little thing for everyone to remember. Quality checks are done by people (and some people can be lazy), they go out and get samples from the food regularly during runs. It's tested to make sure it meets proper standards for the foods. Tests for toxins and bacteria like salmonella aren't done as frequently during the individual runs. These tests take longer to process, some plants may have some in house testing facilities but many send them to other labs. Salmonella, for example, can take about a week to get the results back from.

Food is constantly being "destroyed". If the mix was off somehow it may get mixed back in, or it may be put in the fines to be shipped off to be recycled for other animals (hog feed). Serious problems in the food does result in it getting trashed.

The plants don't always have enough space in their warehouses to hold foods for a while. Some of it gets shipped on to other warehouses and some goes to the stores. These little mini recalls happen and the food gets pulled/destroyed before it is actually stocked on store shelves so people don't hear about it.

ie, a local plant has had issues with salmonella, toxins, and glass, but these don't become public and the food never gets to store shelves before they catch these issues. (in the case of the various glass contamination, people lose their jobs over it)

If everyone tried to avoid every food that has had some sort of recall there would be no commercial foods to choose from.
You may have missed the point in my comment. Your response implies I believe TOTW and Diamond are just as good as most other general pet food manufacturers, when, in fact, I believe they are just as bad.

TOTW/Diamond states it does 151 Quality Checks, so carefully crafted that actual alarms go off if the food is out of specs or otherwise has a problem. They state this so that consumers will believe their foods are safer and of a higher quality than that produced by other pet food manufacturers.

However, this lot of food either went out UN-checked, despite their 151 promises to do so, or the food WAS checked and went out anyway, despite their promises to the contrary.

Clearly, that beautifully crafted marketing piece is just that, a marketing piece.

You can disagree with me, certainly, just as long as my perspective is clear.

As for the FDA - they don't even follow their OWN rules and procedures (Dept of Health and Human Services Report on FDA's handling of the 2007 Recall), and we expect them to police their buddies over at the PFI? *sad laugh*
post #41 of 42
Quote:
Originally Posted by Auntie Crazy View Post
You may have missed the point in my comment. Your response implies I believe TOTW and Diamond are just as good as most other general pet food manufacturers, when, in fact, I believe they are just as bad.
I didn't state for good or bad, only that they all have problems. No single company and plant is free of them no matter what lofty claims they attempt to make.

And I agree, they all give that marketing BS.

Back during the wheat gluten issues I contacted a brand/company by email. I had their formula (that the plant made the food from), the list of suppliers the plant was using to get their gluten from, and which were currently being used. I added all of this into my email and asked them how they could claim that their food had no wheat gluten from China. I got a vague BS answer back and shortly after they changed the information on their site.


And yes, a lot of rules have tightened up on plants. I'm not magically making this up. Maybe some companies are more careful (or paranoid) than others. The company DH works for happens to be one of the more paranoid ones and take a lot of measures against contaminated food - but even they still have problems. Due to the fact that the plant is older and even with extra sanitation procedures they kept having issues with salmonella. So the plant no longer makes foods from fresh meats, only meal. Had the plant not proved it was making enough money it would have been shut down like others were. They're also required to do a lot more tests, and more often, than they were two years ago.
post #42 of 42
I find it more than alarming that these companies could injure or kill my beloved boy
their BS inspections appear as just that
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