Originally Posted by rapunzel47
Nothing is perfect. Every manufacturer, every retailer, will have situations where a product does not satisfy for whatever reason. That's not the issue. The issue is how they deal with it. Are they courteous and helpful? Do they take safety issues seriously? If they do, that's fine. They continue to get my business, or at least my consideration when I'm looking for a product that they sell. If not, I vote with my feet, and I make sure that anyone I know knows why I did.
Exactly, thank you Fran for succinctly saying what I meant for the thread to be about.
I'm not a Mac.
But I do have an iPhone and love that thing. I live and die by it, and I've never had an electronic gadget that I wouldn't be able to do without. Granted, if I really wanted to there are now a number of "smartphones" out there to choose from that offer similar features, but I really do love my iPhone and would and have recommended it to others. It's in my pocket almost every day (which kind of scares me now, reading about these products exploding!
but I will also be able to feel if it is getting hot better than if it were in a holster on my hip, too)
Computer-wise, I'm a PC, and I am a PC who not only works with a PC, I work on
PCs in my company. My husband does IT by trade (I do it as a side-line to my main duties in a small company). Because we both have worked on the hardware end of businesses for many years, we've seen our fair share of manufacturing failures in all kinds of products. Most of those companies did not lose our business because of those failures, regardless of whether it was a processor chip, memory, hard drive, monitor, printer, print cartridges, speakers, whatever. Why? Because of how they dealt with the problem. Some of them did lose our business and recommendations, though, for the same reason.
As Fran said - every mass-manufacturered product is bound to have some failures. I don't care if it's Apple, Microsoft, HP, Epson, Xerox, or any number of lesser known manufacturers. I think it's rather crappy of Apple to try to hide these manufacturing errors rather than being up-front and saying why they happened and what is being done to ensure that it doesn't happen again.