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What Apple Doesn't Want You to Know...

post #1 of 12
8/3/09 at 9:44am
Thread Starter 
http://technology.timesonline.co.uk/...cle6736587.ece

What they don't want you to know may well hurt you. Heaven forbid any of their products have any problems. Truly unbelievable, IMO. It's still going to a small number of units that have problems vs. the number produced and sold.

Just bad business, IMO. Do they really think that people are dumb enough to think their products never have any issues?
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post #2 of 12
8/3/09 at 10:02am
Wow. Read the comments under the article.
I'm glad I don't have one. Looks like it happens quite often but most people don't get a replacement OR a refund.
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post #3 of 12
8/3/09 at 12:56pm
Quote:
Originally Posted by ckblv View Post
Wow. Read the comments under the article.
I'm glad I don't have one. Looks like it happens quite often but most people don't get a replacement OR a refund.

You seem shocked by BIG BUSINESS!

Yeah, like HP, IBM, Compac, etc., are soooooo honest and trustworthy! At least my IBook never freezes and it is virus proof all on it's own! 3 years later it's still as fast as when I got it.
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post #4 of 12
8/3/09 at 1:16pm
Quote:
Originally Posted by Mom of Franz View Post
You seem shocked by BIG BUSINESS!

Yeah, like HP, IBM, Compac, etc., are soooooo honest and trustworthy! At least my IBook never freezes and it is virus proof all on it's own! 3 years later it's still as fast as when I got it.
I've never had an issue with me iMac either but I've heard in several places that they have issues with overheating. Of course, the worst effect of it I ever read about was it discoloring the white plastic. The problem is that these average folks don't have the money or manpower to go after the big conglomerate through the legal system.
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post #5 of 12
8/3/09 at 1:27pm
Well, ya know, if a product fails, I reserve the right to tell my friends my experience, including how I was treated by the manufacturer and the retailer, so that they can decide for themselves whether they want to do business with these organizations. If it means not getting a refund, because I won't sign a gag agreement, that's just so much fuel for the fire.

Nothing is perfect. Every manufacturer, every retailer, will have situations where a product does not satisfy for whatever reason. That's not the issue. The issue is how they deal with it. Are they courteous and helpful? Do they take safety issues seriously? If they do, that's fine. They continue to get my business, or at least my consideration when I'm looking for a product that they sell. If not, I vote with my feet, and I make sure that anyone I know knows why I did.

This article is sufficient to tell me that if I ever thought I might be interested in an Apple product, I certainly am not now. I might be one of the majority who have no problems, but I'm not prepared to open myself to the possibility of being one of the unlucky ones, who at best gets shoddy warranty service, and at worst gets injured as well.
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post #6 of 12
8/3/09 at 1:45pm
Thread Starter 
Quote:
Originally Posted by rapunzel47 View Post
Nothing is perfect. Every manufacturer, every retailer, will have situations where a product does not satisfy for whatever reason. That's not the issue. The issue is how they deal with it. Are they courteous and helpful? Do they take safety issues seriously? If they do, that's fine. They continue to get my business, or at least my consideration when I'm looking for a product that they sell. If not, I vote with my feet, and I make sure that anyone I know knows why I did.
Exactly, thank you Fran for succinctly saying what I meant for the thread to be about.

I'm not a Mac. But I do have an iPhone and love that thing. I live and die by it, and I've never had an electronic gadget that I wouldn't be able to do without. Granted, if I really wanted to there are now a number of "smartphones" out there to choose from that offer similar features, but I really do love my iPhone and would and have recommended it to others. It's in my pocket almost every day (which kind of scares me now, reading about these products exploding! but I will also be able to feel if it is getting hot better than if it were in a holster on my hip, too)

Computer-wise, I'm a PC, and I am a PC who not only works with a PC, I work on PCs in my company. My husband does IT by trade (I do it as a side-line to my main duties in a small company). Because we both have worked on the hardware end of businesses for many years, we've seen our fair share of manufacturing failures in all kinds of products. Most of those companies did not lose our business because of those failures, regardless of whether it was a processor chip, memory, hard drive, monitor, printer, print cartridges, speakers, whatever. Why? Because of how they dealt with the problem. Some of them did lose our business and recommendations, though, for the same reason.

As Fran said - every mass-manufacturered product is bound to have some failures. I don't care if it's Apple, Microsoft, HP, Epson, Xerox, or any number of lesser known manufacturers. I think it's rather crappy of Apple to try to hide these manufacturing errors rather than being up-front and saying why they happened and what is being done to ensure that it doesn't happen again.
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post #7 of 12
8/8/09 at 4:56pm
Settlement Agreements are usual and customary, including the non-disclosure parts.

If people want the $$, they have to sign the agreement - his/her own choice.

I guess you have to figure just how mad you are and decide from there?
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post #8 of 12
8/9/09 at 12:00am
the Photo!...
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post #9 of 12
8/9/09 at 10:14am
Everyone thinks this is bad, yet I bet most of you use Microsoft products. If you want really shady business look at how they deny and give people run around with Xbox 360 problems. Take a look at what's in your license agreements... Yep, lots of big business do this sort of thing.

Oh, and as for Macs being virus proof - they're not. All it takes is someone being stupid enough to unintentionally install something or to get hacked. Even though I don't worry about viruses and take no security measures against them I know I'm not invulnerable. If I'm ever dumb enough to fall for a root kit I'll admit I deserved what I got.
As Macs and Apple products in general get more popular there will be more problems exposed - both with software and products like IPods, IPhones, etc. Anything with a large screen or a lot of power is going to have heat issues, too, it's unavoidable.
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post #10 of 12
8/9/09 at 1:40pm
Weird. I have an iMac, a Macbook, a Mac Mini as part of my entertainment system, and two iPods, a touch and a nano. So either I've been extremely lucky not to get an explosive one, or it doesn't happen quite as often as people might think.
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post #11 of 12
8/9/09 at 2:41pm
Quote:
Originally Posted by Skippymjp View Post
Weird. I have an iMac, a Macbook, a Mac Mini as part of my entertainment system, and two iPods, a touch and a nano. So either I've been extremely lucky not to get an explosive one, or it doesn't happen quite as often as people might think.


Sometimes I think that people mistreat their electronics that cause them to overheat or explode ??? maybe they've dropped them, or the electronics got wet , or maybe they tried to hack into them, or whatever, - causing a problem ??
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post #12 of 12
8/9/09 at 3:53pm
Quote:
Originally Posted by CoolCat View Post
the Photo!...
Am I the only one who thinks that thing looks like Tom Riddle's diary in the most recent Harry Potter movie?
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