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I start a new job monday..woot! woot!

post #1 of 10
Thread Starter 
well Ive been trying really hard to get out of the department im in, i work in a call center for a large student loan company.

I was working in the collections department, which Ive always liked working collections, but this stuff i couldn't stand cause i was on an auto dialer all day and every call was the same exact thing over and over, i felt like a robot and wanted out big time...i cant stand working on auto dialers!

So i applied for their skip tracing department and my interview went great, and they let me sit with a collector for a while. We don't work on dialers, we are doing skip tracing and collections, and we take both inbound and make outbound calls.

Just in case someone doesn't know, skip tracing is when you have to search for the debtors phone number, its kinda like being a phone detective lol , and i find it super fun cause i did that in a previous job. So HR called me in and made me the offer today, now its not really a promo cause its the same hourly rate, but its something i know i like and i heard the bonuses in that dept are crazy. The thing is the actual training classes don't start until June 8th, but the director wants me to start on Monday, so i have to report to his office on Monday at noon. Thats ok tho, im thrilled to start a week early, the sooner the better YAY for me!
post #2 of 10
Quote:
Originally Posted by cats4sky View Post
well Ive been trying really hard to get out of the department im in, i work in a call center for a large student loan company.

I was working in the collections department, which Ive always liked working collections, but this stuff i couldn't stand cause i was on an auto dialer all day and every call was the same exact thing over and over, i felt like a robot and wanted out big time...i cant stand working on auto dialers!

So i applied for their skip tracing department and my interview went great, and they let me sit with a collector for a while. We don't work on dialers, we are doing skip tracing and collections, and we take both inbound and make outbound calls.

Just in case someone doesn't know, skip tracing is when you have to search for the debtors phone number, its kinda like being a phone detective lol , and i find it super fun cause i did that in a previous job. So HR called me in and made me the offer today, now its not really a promo cause its the same hourly rate, but its something i know i like and i heard the bonuses in that dept are crazy. The thing is the actual training classes don't start until June 8th, but the director wants me to start on Monday, so i have to report to his office on Monday at noon. Thats ok tho, im thrilled to start a week early, the sooner the better YAY for me!
Hey yall! sorry, im new here so hope im not just "butt'n in", some folks get kinda weird about that stuff so please lemme know if im doing something wrong (im from the south, bare with me, LOL!). Im just working part time now while finishing my Masters BUT worked in a bank, up to collections then to skip tracing and onto risk management....ITS A GREAT STEP FOR YOU! If your into the whole "investigating" thing...you really should use this as a stepping stone and move on into RM...its GREAT! Sometimes i wonder if i made a mistake by returning back to school ONLY BECAUSE i LOVED LOVED LOVED RM. In the banking world i got to not only go to the physical stuff like robberies BUT i investigated all the white collar crime as well. Lotta FBI agents, Detectives, police, Secret Service dudes, etc.. GREAT CONTACTS i STILL HAVE these days! Of course it helps that im female (SORRY NO OFFENSE but its the truth). Interesting (back on subject) these days gangs are more sophisticated, they know that robbing a bank with a pen rather than a gun is less jail time (although since 9/11 its also a federal offense...depending on the amt., etc.. legalities to it all). Gang members also know that they can get more done w/folks inside. The tatoo'n has become less obvious with some so that they can use their brain to get a "legit" job and rob em blind. Sorry, INVESTIGATIONS IS STILL IN MY BLOOD...i miss it like crazy...but wanted to give you a GREAT example of what collections/skip tracing, etc.. CAN LEAD TO! If banks require xx amt of exp./degree, etc.. try a credit union...they are more "family friendly" and less restrictive (assuming you make a move eventually). Again, im a talker (writer...haa!)...by Y'ALL BARE WITH ME! Im a great listener too (reader, HAAA!).
post #3 of 10
Thread Starter 
Quote:
Originally Posted by SugarLandChic83 View Post
Hey yall! sorry, im new here so hope im not just "butt'n in", some folks get kinda weird about that stuff so please lemme know if im doing something wrong (im from the south, bare with me, LOL!). Im just working part time now while finishing my Masters BUT worked in a bank, up to collections then to skip tracing and onto risk management....ITS A GREAT STEP FOR YOU! If your into the whole "investigating" thing...you really should use this as a stepping stone and move on into RM...its GREAT! Sometimes i wonder if i made a mistake by returning back to school ONLY BECAUSE i LOVED LOVED LOVED RM. In the banking world i got to not only go to the physical stuff like robberies BUT i investigated all the white collar crime as well. Lotta FBI agents, Detectives, police, Secret Service dudes, etc.. GREAT CONTACTS i STILL HAVE these days! Of course it helps that im female (SORRY NO OFFENSE but its the truth). Interesting (back on subject) these days gangs are more sophisticated, they know that robbing a bank with a pen rather than a gun is less jail time (although since 9/11 its also a federal offense...depending on the amt., etc.. legalities to it all). Gang members also know that they can get more done w/folks inside. The tatoo'n has become less obvious with some so that they can use their brain to get a "legit" job and rob em blind. Sorry, INVESTIGATIONS IS STILL IN MY BLOOD...i miss it like crazy...but wanted to give you a GREAT example of what collections/skip tracing, etc.. CAN LEAD TO! If banks require xx amt of exp./degree, etc.. try a credit union...they are more "family friendly" and less restrictive (assuming you make a move eventually). Again, im a talker (writer...haa!)...by Y'ALL BARE WITH ME! Im a great listener too (reader, HAAA!).
hey i really appreciate your opinion! What you do sounds pretty cool, and its def something ill keep an eye out for. i have a lot of exp in the whole collections/skip tracing field. i was a collections manager/supervisor 2 different times, but due to the economy i kinda had to either go down to being a regular collector or totally lose a job, and honestly being just a regular collector/skip tracer isn't bad cause the bonuses are always great. the dept i just got hired in im really hoping to move up again to supervisor, and i had this discussion with the director when i had my interview cause he knows my back round and seemed really interested in me as a future supervisor cause he said the company is expanding and they are going to need more in a few months.

but yes, Ive always found investigations/ detective work so interesting, so im definitely going to have to keep that risk management in mind and keep looking in my area to see if any jobs like that open up.
post #4 of 10
Cheers to you starting a new job! My field, garden/landscape design, has seriously been hit by the recession this year! I am currently defending an unemployment claim after being forced out by my last employer. I can only say for someone else finding new employment!
post #5 of 10
Quote:
Originally Posted by cheylink View Post
Cheers to you starting a new job! My field, garden/landscape design, has seriously been hit by the recession this year! I am currently defending an unemployment claim after being forced out by my last employer. I can only say for someone else finding new employment!
ive been on the other end of those unemployment claims...i may can offer some "tips" from an opposing view or your devils advocate if you will. I can be serious belive it or not! ;-) Just let me know, shoot me a pm. :-)
post #6 of 10
Oh, yeah, for sure, if you've had the management experience in Collections! Actually, let me clarify...i say "bank" because they all used to be the same to me but it was a credit union. Im PRO C/U's now simply because, again, it seems just to be more personable (at least where i was) BUT MAINLY they look at YOU and your qualifications, how wonderful of a job you've done in the past. They typically WONT promote based on the fact that some moron (sorry) has been there 20 years, u know what i mean being in mgmt! Girl, seriously (im assuming girl, lol!), go all the way! Some areas call them "risk management" some banks call it "security" or even "high risk" something or another...its ALL THE SAME for the most part. Occassionally they may take the physical security aspect out of your job duty (like the robberies, cameras/contracts/maintenance, etc..) but all the same. IT DOES, AS DOES COLLECTIONS, affect the bottom line and as long as you can "prove" them of this (so many banks only want "profitable" departments and do not see collections or RM as profitable, well marketing depts either, so those are the first to go). I kept such detailed databases of what i actually saved the c/u per month/per year...im talking they were AMAZED to learn the MILLIONS that they didnt lose, they COULD HAVE AND WOULD HAVE lost had the RM dept. not been in place (me! haa!). The old saying "fake it till ya make it"....BEST CAREER ADVICE I EVER EVER EVER GOT! Its so true. When i "took" the job, didnt know a thing about it but i KNEW i had the drive, passion, integrity (u know our jobs take that!) to do it if given the chance. I acted the role till i learned it then exceeded their expectations eventually leading to the position of the mgr of the dept. I HAD NO DEGREE, yes, some mgr experience, i had NO self confidence (being fluffy at the time....got rid of that too! lol!), I HAD to do it myself, my ex certainly didnt and wasnt. Wow, sorry, tangent....i could soo get on my soap box about women (not that im all pro feminist by any means) being able to care for themselves, KNOW what they want, what they CAN DO then...if the time comes for a man, so be it....if not, hell, have a GREAT RIDE along the way. I SOOO wish i knew this back years ago as a teen! But these 15/16 year olds i guess have to learn on their own too. :-) WHOAAA, soooo sorry! Please keep me posted. As you can tell im very passionate about that past world i lived in, id love to assist (even if with resume, etc..) anyway that i can! :-)
post #7 of 10
Congrats on the new job! It really helps when you can break up calls with something different. Good luck!
post #8 of 10
Congrats on the new job! I'm glad you're going to be do something you enjoy - that's always the best!

Laurie
post #9 of 10
Thread Starter 
well today was my 1st day and for the 1st week im just going to be doing data entry type busy work, since my actual training doesn't start until june 8th. So basically im going to coast thru this week, then 2 weeks of training will be a breeze, so its kinda like i have a nice 3wks stress free
post #10 of 10
Congrats on the new job!!! I need a new job lol
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