I know that its supposed to be TGIF but, I got MY Friday the 13th, a week early.
We are supposed to use the DOS system, on Fridays so, I was not looking forward to today. Got into the office, at 8:00 and found that BOTH systems were down. We had to tell customers that the systems were "updating" and to call back, in about two hours. Yeah, right. Since we're not allowed to read or anything else, at our desks, all we could do was browse the tech manuals and tell people that we couldn't help them and direct them to the company website.
At 3:00, the fire alarms went off, prompting an evacuation of the building. There we were, standing around outside, in 102 degrees. Finally, they let us back in and - lo and behold - the systems were UP!
At least, I could do something! My first call, though, told me to do something that was not only obscene but, physiologically impossible. Good thing, that she hung up on me.
4:30 came none too soon, today.
We are supposed to use the DOS system, on Fridays so, I was not looking forward to today. Got into the office, at 8:00 and found that BOTH systems were down. We had to tell customers that the systems were "updating" and to call back, in about two hours. Yeah, right. Since we're not allowed to read or anything else, at our desks, all we could do was browse the tech manuals and tell people that we couldn't help them and direct them to the company website.
At 3:00, the fire alarms went off, prompting an evacuation of the building. There we were, standing around outside, in 102 degrees. Finally, they let us back in and - lo and behold - the systems were UP!
At least, I could do something! My first call, though, told me to do something that was not only obscene but, physiologically impossible. Good thing, that she hung up on me.
4:30 came none too soon, today.