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Bad day at work

post #1 of 11
Thread Starter 
I feel really bad so I just wanted to vent a little, maybe we can share stories about bad days at work.
It wasnt awful, Im in training and I think this is my second week. Im not really hired until they decide if they like me so it's really stressful. For some reason I don't feel like I was really trained at all. They have prices but you have to remember to add this or that amount to the price, if someone want's a quote you have to remember everything that they're going to need. My boss says you wont learn if you dont just jump right in but I'm so nervous about giving someone the wrong quote. And I took a call today and afterwards my boss said I really needed to polish my phone skills, which is frustrating because usually Im great on the phone, Ive been answering phones/relaying messages for years and years but they have a worn out phone and most of the time no matter how hard I press the button I cant get it to answer. And then I have to talk to the person on the phone, talk to her, ask them what she asked me, etc etc so Im constantly going back and forth on hold which to me seems pretty unprofessional. And then I forgot to get a new clients phone number, which isnt a huge deal if they show up but we like to call ahead and remind them of their appointment, so it's a really big deal to me. They told me not to feel bad but I just want to go cry : ( Which is silly because I know it's not something terribly drastic that I screwed up, but it's big enough. So I think I'm going to go in an hour or so early tomorrow and just go over stuff by myself and make notes.
Ugg, I feel so bad :'(
post #2 of 11
I think it's totally normal to be nervous, it sounds like a complicated job You'll get the hang of it!
post #3 of 11
Quote:
Originally Posted by katiemae1277 View Post
I think it's totally normal to be nervous, it sounds like a complicated job You'll get the hang of it!
I think you just need some time to learn your job. I think we have all been there at one time or another. Don't feel bad
post #4 of 11
I agree, you just started there, it's going to take time & experience to get the hang of it & learn everything. I've been at my job 3yrs & I still do not know everything! Starting a new job can be stressful so...just breathe & have faith in yourself!
post #5 of 11
I HATE the first couple weeks at a new job, I always feel like a complete idiot!When I first started the job I have now (call center), the first few days of taking calls I did have someone linked up so they could hear and I could ask them questions, but the first time I got that little "beep" that says there is a call...I froze! I forgot my name, where I worked, the script I'm suppose to say, everything! I just sat there until the girl I linked up with finally nudged me...then I just said "hello?" Yeah, real professional! It gets better, don't worry. Have a cup of tea and be glad you're home now.
post #6 of 11
Awww, you will get used to everything as the days go on. Hang in
post #7 of 11
Quote:
Originally Posted by katiemae1277 View Post
I think it's totally normal to be nervous, it sounds like a complicated job You'll get the hang of it!
It really does.. I got lost a few sentences in and I'm not even doing the job! Stress is powerful, but thank goodness we can all use it to our advantage to propel ourselves. You sound like a very dedicated worker, so I bet you'll have all the procedures and habits down in no time!!

Here's to a better tomorrow!
post #8 of 11
I'm currently looking for work, so I'm frustrated in a different manner, but hang in there, things will get better for you, I'm sure!
post #9 of 11
It will get better!

Try having "cheat sheets" next to the phone. Post-it-Notes are a great thing.

Put things like:

"Get client's phone number"

And other things such as a list of what you have to add to the price when you give a quote.
post #10 of 11
Quote:
Originally Posted by calico2222 View Post
I HATE the first couple weeks at a new job, I always feel like a complete idiot!When I first started the job I have now (call center), the first few days of taking calls I did have someone linked up so they could hear and I could ask them questions, but the first time I got that little "beep" that says there is a call...I froze! I forgot my name, where I worked, the script I'm suppose to say, everything! I just sat there until the girl I linked up with finally nudged me...then I just said "hello?" Yeah, real professional! It gets better, don't worry. Have a cup of tea and be glad you're home now.
I took a job in late February that does the computer software for call centers. The stuff that dials phone numbers and then sends the calls to an agent to pick up and talk to a customer. We also feed the talking scripts to the agents.

My bad day is that something went horribly wrong with the software and I've been on conference calls from 9AM until about 10PM for 2 days now. Hearing the poor agents ad-lib when their talking scripts don't pop up, then trying to figure out what went wrong. I'm new to the job so felt somewhat helpless, even more so because I'm the team lead and everyone around me knows more than I do. Yeah, it's 11:30 and I just got home from work and have to be back there by 8AM. My big contribution to the day: I bought my team lunch.
post #11 of 11
I would keep a big notepad by the phone and write stuff down right away so you don't forget it.

When I started my pt job in Sept I had never used a cash register or credit card machine before. A couple of flubs in the beginning but I would write notes and stick in cash register and I did get the hang of it!
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