PC help needed - malware invasion

No point in doing that. Sorry about needing NetZero. They sure loaded a lot of junk. I don't know if Juno is any better.

The geeks I know swear by avast.
http://www.avast.com/

Originally Posted by clpeters23

I bought the PC from Dell direct.

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I was curious as every time someone buys a pc from Best Buy they try to talk you into getting Webroot.

Try coaster's suggestions, he was a bit more detailed than I was. But do get rid of the other two toolbars if you can, they're likely where some of your problem lies.

Originally Posted by 2dogmom

The geeks I know swear by avast.
http://www.avast.com/

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Thanks! I never knew there were so many anti-virus/spyware/adware/malware programs available.

Originally Posted by 2dogmom

The geeks I know swear by avast.
http://www.avast.com/

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I ran this last night and it found nothing.

Did you run superantispyware?

Originally Posted by 2dogmom

Did you run superantispyware?

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I don't think so, but I will try it. Thanks!

^ I really hope you're uninstalling your other antivirus programs before you install more! All these links to more programs will do you no good if you're not doing this first.

Again, follow coaster's detailed advice. You may actually have to look for and delete files instead of relying on a program to do it.

Originally Posted by strange_wings

^ I really hope you're uninstalling your other antivirus programs before you install more! All these links to more programs will do you no good if you're not doing this first.

Again, follow coaster's detailed advice. You may actually have to look for and delete files instead of relying on a program to do it.

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I am uninstalling before doing a new scan.

Most of those toolbars can be uninstalled from the Control Panel.

I don't find anything on rPsooXa.exe. I'd be suspicious of it, but you might check in the Admin services to see if that is listed there. I don't get a single hit on google with it.

Do you have Roxio installed?

Originally Posted by clpeters23

I am uninstalling before doing a new scan.

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Good. I know everyone is giving you more and more links for antivirus programs and spyware scanners, so it could be very easy to get overwhelmed by all of that.

By the way, those stray tool bars may be the problem. They get installed with any number of programs, if you don't read each screen carefully.

Superantispyware is not an anti-virus program. It is like SpyBot Search and Destroy except that it actually gets rid of some of the nasty scumware instead of just telling you it's there and not being able to remove it.

Avast is an anti-virus program so yes you should uninstall any other anti-virus before installing it.

I'd also suggest, if you can, running scans in safe mode with no networking, if you can. Sometimes it helps.

This is a suggestion for something to install AFTER you get everything cleaned up. It's a program called "Spyware Blaster" and it works differently than the rest of them. It's not memory resident, so it doesn't hog your system resources. It gets kind of technical to describe how it works; I'm fuzzy on it myself; other than to say it prevents malware from functioning if it gets into your system.

(google "killbits")

Originally Posted by 2dogmom

The geeks I know swear by avast.
http://www.avast.com/

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not a geek but I love it

Originally Posted by sharky

not a geek but I love it

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I downloaded the free version of Avast, and for a week now, have run a virus scan every day. Nothing other than cookies were ever found, but yesterday, the malware was suddenly gone, no more redirects, pop ups and so on.

Anyone have an idea what's that about?