Does anyone know how to send messages through Amazon.com?

cheylink

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I had a bizarre PM under my Amazon account 2 days ago. I tried to respond, answer it in any way, and I couldn't figure out how!!!!!!! It was from someone I haven't seen since I was 14, my dad's girlfriend of 8 years back then! She was my second mom for a very important part of my life! I really need to contact her! I am sooooo frustrated that I can't figure out any way to do so!
 
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