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Internet Explorer Issues?

post #1 of 27
Thread Starter 
For the past few days, whenever I try using IE, I get "kicked off" and sent back to my desktop. At first I thought it had something to do with my ISP, but I'm not having any problems using Firefox or Google Chrome.

Has anyone else been experiencing any problems with IE?
post #2 of 27
It sounds like you might have a spyware... Scan your computer with a good anti-spyware/anti-virus and see what you find.
post #3 of 27
Nope, no probs here.... I used IE 98% of the time.
post #4 of 27
I am having problems with IE.
He lockes up and closes on me and goes very slow.
If I use firefox instead then I can search the web.
post #5 of 27
it happened to me today
post #6 of 27
Maybe it just was today?

I use firefox but installed turbotax today and evidently has its updates tied in with IE?
I called my dial up ISP and they said to update to IE7. I uninstalled my ISP and re-installed. IE was still giving be cannot find server / DNS errors which I have been researching for several hours today! I finally got turbotax to update (which its doing now)
IE I think might be working ok but my computer is running so slow right know I don't want to mess with IE right now.
This is Deja Vue as I was going to post on this tonite!!
post #7 of 27
Thread Starter 
Quote:
Originally Posted by carolinalima View Post
It sounds like you might have a spyware... Scan your computer with a good anti-spyware/anti-virus and see what you find.
I performed a thorough scan today for viruses, and there weren't any infected files. I'm not sure if I even have any spyware installed, TBH.

Quote:
Originally Posted by GailC View Post
Maybe it just was today?
For me, it has been occurring for several days now. I'm wondering if the problem may have something to do with all the issues that IE has been having lately.

Quote:
I called my dial up ISP and they said to update to IE7.
I don't think that's the problem, b/c I have IE7. I think it's an issue with all versions of IE. But I'm certainly no expert.
post #8 of 27
Quote:
Originally Posted by KittKatt View Post
performed a thorough scan today for viruses, and there weren't any infected files. I'm not sure if I even have any spyware installed, TBH. [/font]
Spyware installs itself - you won't know you have it unless you use a spy/ad ware scanner or regularly look through your windows registry and can easily spot things that shouldn't be there. Most people don't do the latter...

AVG makes a good spyware scanner/remover

HijackThis is another good program for checking the registry, what's running, and for any add-ons that you may not have intentionally installed. This one tends to be for the more advanced user, but if you ever encounter a tougher to deal with problem this is a good program to get, install, and save the report for someone more knowledgeable to look over. Most people on tech forums will ask to see what the report from this says.
I used to use a similar one called SilentRunners, which unlike HijackThis, did not have options directly in it for you to change anything. It didn't need to be installed and just made the report from the scan - which I preferred.

Gail - you've been uninstalling stuff from your ISP and reinstalling it. Have you tried releasing and renewing your DNS? I'm not sure if that will help, but it might. Also open IE and double check your settings within it under Tools>Internet options. Make sure it's set correctly for dialup. It may or may not be trying to redial.
post #9 of 27
Quote:
Originally Posted by strange_wings View Post

Gail - you've been uninstalling stuff from your ISP and reinstalling it. Have you tried releasing and renewing your DNS? I'm not sure if that will help, but it might. Also open IE and double check your settings within it under Tools>Internet options. Make sure it's set correctly for dialup. It may or may not be trying to redial.
The Dialup is set up correctly. But how would I go about releasing and renewing my DNS.

I have avast and MalWarebites Anti Malware and those programs didn't find anything but I load the AVG one and give it a try.
post #10 of 27
Quote:
Originally Posted by GailC View Post
But how would I go about releasing and renewing my DNS.
I will tell you, but it might be easier for you to just look up "release renew DNS" in google. Here is a link though that might help you understand what you will be doing a little better and where to check next if this does not work.

To release and renew, you go to your start menu > run > type "cmd" (no quotes). Your command prompt will pop up. In it type "ipconfig/release", after it does that type "ipconfig /renew".

Actually I shouldn't have said dns - I'm getting mixed up from dealing with vista last.
I'm not saying this will work, but it's worth a try just in case. The reason I wanted you to recheck IE is because updating it likely did change some settings you didn't need changed - that was one of the things I always hated about windows.
post #11 of 27
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
Spyware installs itself - you won't know you have it unless you use a spy/ad ware scanner or regularly look through your windows registry and can easily spot things that shouldn't be there. Most people don't do the latter...

AVG makes a good spyware scanner/remover

HijackThis is another good program for checking the registry, what's running, and for any add-ons that you may not have intentionally installed. This one tends to be for the more advanced user, but if you ever encounter a tougher to deal with problem this is a good program to get, install, and save the report for someone more knowledgeable to look over. Most people on tech forums will ask to see what the report from this says.
I used to use a similar one called SilentRunners, which unlike HijackThis, did not have options directly in it for you to change anything. It didn't need to be installed and just made the report from the scan - which I preferred.

Gail - you've been uninstalling stuff from your ISP and reinstalling it. Have you tried releasing and renewing your DNS? I'm not sure if that will help, but it might. Also open IE and double check your settings within it under Tools>Internet options. Make sure it's set correctly for dialup. It may or may not be trying to redial.
Quote:
Originally Posted by strange_wings View Post
I will tell you, but it might be easier for you to just look up "release renew DNS" in google. Here is a link though that might help you understand what you will be doing a little better and where to check next if this does not work.

To release and renew, you go to your start menu > run > type "cmd" (no quotes). Your command prompt will pop up. In it type "ipconfig/release", after it does that type "ipconfig /renew".

Actually I shouldn't have said dns - I'm getting mixed up from dealing with vista last.
I'm not saying this will work, but it's worth a try just in case. The reason I wanted you to recheck IE is because updating it likely did change some settings you didn't need changed - that was one of the things I always hated about windows.
All of this is way over my head -- as usual.

I guess I don't mind using Firefox (like what choice do I really have right now, anyway?), but trying to figure out which of their programs to install is giving me a headache! And how do you know which plug-in & add-ons you're supposed to really need? From what I've been able to gather by checking over their website, some of them aren't really necessary and may actually cause a virus or something to infect your computer.

Another thing I noticed is that my flash player isn't working with some websites, and I'm getting a message saying that I need to install a flash player. I thought that as long as you already had it installed on your computer it wasn't necessary for you to reinstall it if you're using a different browser.
post #12 of 27
Thread Starter 
Quote:
Originally Posted by strangewings
Spyware installs itself - you won't know you have it unless you use a spy/ad ware scanner or regularly look through your windows registry and can easily spot things that shouldn't be there. Most people don't do the latter...
Isn't there a spyware program automatically installed in your antivirus program?
post #13 of 27
Quote:
Originally Posted by KittKatt View Post
Isn't there a spyware program automatically installed in your antivirus program?
Not mine, I don't use windows, don't get spyware, don't have an antivirus program and I'm not about to go look for a virus or rootkit to install.

As for one included for you, no. Generally you need to get a separate scanner for spy and adware.

Don't worry about the suggestions I was giving Gail - that isn't the problem you're having. Your's just sounds like IE has spyware.
As for ad-ons, no you don't need all of them. Most just get adblocker plus and leave it at that. IMO that is the only one that is a must get. Themes are up to you, get some if you want your firefox to look different - again, not necessary. Tool bars are where you run into problems. They tend to slow things down or let malware in so it's best to just not use any of them.
Anything else tends to be extra stuff you don't need.

Plug-ins for flash and java. No, each browser needs it's specific plug-in for these. Just follow the instructions/links and install the ones you need.
post #14 of 27
Ah and I thought it was just MY computer. Have a full security suite from Comcast and ran the scan a couple of times - nothing. I will try AVG... and re-downloaded IE7 and it seems ok for now.

My brother has a medical software company and doesn't like IE - he uses Firefox.
post #15 of 27
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
Not mine, I don't use windows, don't get spyware, don't have an antivirus program and I'm not about to go look for a virus or rootkit to install.

As for one included for you, no. Generally you need to get a separate scanner for spy and adware.

Don't worry about the suggestions I was giving Gail - that isn't the problem you're having. Your's just sounds like IE has spyware.
As for ad-ons, no you don't need all of them. Most just get adblocker plus and leave it at that. IMO that is the only one that is a must get. Themes are up to you, get some if you want your firefox to look different - again, not necessary. Tool bars are where you run into problems. They tend to slow things down or let malware in so it's best to just not use any of them.
Anything else tends to be extra stuff you don't need.

Plug-ins for flash and java. No, each browser needs it's specific plug-in for these. Just follow the instructions/links and install the ones you need.
Again, I'm impressed by all your knowledge, StrangeWings! You really are a fountain of information!

I haven't added much from Firefox, but I just HAD to download their cool cat theme! I still can't get onto IE, and am beginning to think I'm better off using Firefox anyway - especially considering all the "horror" stories I've been reading about. All these problems with it just confirms what I've been reading, IMHO.
post #16 of 27
Well, you really need to try to get rid of any bad stuff lurking on your pc. It is fairly well known that IE always has some security issue or another, so yes firefox is better - not perfect, but less likely to cause you as many problems. Just make sure to get adblocker plus so you can get rid of most pop ups and ads on websites.

AddieBee - If I'm reading this correctly, your "security suite" is McAfee. It's not the best, and some stuff may still be missed. If you're a little more adept with pc's and willing to try it, try the HijackThis that I linked to earlier and see if anything is lurking that McAfee is missing. Look for odd names, double check stuff by looking it up in google.



11:40 pm central time - Go figure, I try to post this and the site's having issues!
post #17 of 27
Quote:
Originally Posted by GailC View Post
Maybe it just was today?

I use firefox but installed turbotax today and evidently has its updates tied in with IE?
No. TurboTax has its own web client (called "AnswerWorks") that communicates with Intuit to verify you have a licensed copy and a background application (called "IntuitUpdaterService") that checks for updates. It's not dependent on IE. Though as with anything else, I suppose there could be conflicts on some systems.
post #18 of 27
For those without spyware/malware proggies

http://housecall.trendmicro.com/

Free online scan for viruses, malware, spyware, etc.

I run avg + spybot, and once a month I do the housecall.
post #19 of 27
Even though I haven't finished updated IE I had in the past a problem with my dial up ISP software. I uninstalled and re-installed and was able to get Turbotax to update and IE is working now. People PC however has a security pack that seems to cause problems as I was unable to start Firefox this morning even though the Peoplepc sercurity pack firewall was turned off. So I uninstalled that and restarted and Firefox is ok. But my Outlook seems slower!! Argh!!!!!!!!
I ran network diagnostics and now it say Netwrk Adapters failed and when I open the boxes it says DNS Server Search order failed?? I'm on dial-up so why should I have this error?? So frustrating.
Then I also found out that while broadband is available to me the closest tower doesn't have the technology required. More joys of county living!!
post #20 of 27
Gail - did you try my suggestion?
post #21 of 27
Quote:
Originally Posted by strange_wings View Post
Gail - did you try my suggestion?

Not yet as I found on another tech website that I should run the commands flush dns and register dns before the release and renew commands.

Any thoughts???
post #22 of 27
Quote:
Originally Posted by GailC View Post
Not yet as I found on another tech website that I should run the commands flush dns and register dns before the release and renew commands.

Any thoughts???
Technically one is IP and one DNS, but yes you can do it that way. Try both. If you're still having issues maybe something goofed up your TCP/IP settings for the adapter.

Have you ever done anything via command prompt? I'm wondering if that had you a little wary as it's a bit out of most users comfort level.
For example, if I were to give some of the average users on here instructions on how to edit registry values their eyes would probably pop out (which I might add, this is all perfectly safe if you back up your registry first - no one should be afraid of digging around and changing settings) because this would be way out of their comfort level.
My only suggestion is get used to it and get familiar with your OS. It makes fixing problems like this easier.
post #23 of 27
Quote:
Originally Posted by strange_wings View Post
Well, you really need to try to get rid of any bad stuff lurking on your pc. It is fairly well known that IE always has some security issue or another, so yes firefox is better - not perfect, but less likely to cause you as many problems. Just make sure to get adblocker plus so you can get rid of most pop ups and ads on websites.

AddieBee - If I'm reading this correctly, your "security suite" is McAfee. It's not the best, and some stuff may still be missed. If you're a little more adept with pc's and willing to try it, try the HijackThis that I linked to earlier and see if anything is lurking that McAfee is missing. Look for odd names, double check stuff by looking it up in google.



11:40 pm central time - Go figure, I try to post this and the site's having issues!
Thanks SW yes I am still having problems with random crashes. I will try that software. This is making me crazy!

ETA: I ran HijackThis and it did not check-box anything. So what does that mean?
post #24 of 27
Quote:
Originally Posted by AddieBee View Post
ETA: I ran HijackThis and it did not check-box anything. So what does that mean?
It means it probably didn't find anything bad. If you want to you're welcome to pm me the log report from it.

If there's nothing bad lurking in your start up, you may have some settings you need to adjust somewhere.
post #25 of 27
Thread Starter 
For those of you who have also been having problems with IE crashing, you may want to check out this link to a thread I just posted:

http://www.thecatsite.com/forums/sho...d.php?t=192814

StrangeWings, where would I go to download a trusted adblocker?
post #26 of 27
Quote:
Originally Posted by KittKatt View Post
StrangeWings, where would I go to download a trusted adblocker?
Same place your get other firefox goodies! On their site. https://addons.mozilla.org/en-US/firefox/addon/1865

Also, we (AddieBee and I) think we may have found what's going on with her IE. It's not a flash issue, that's for sure. If anyone else here uses toolbars on IE and is having crashes, it may be worth checking it see if something is being missed in by antivirus and spyware scanners. Any error logs would be helpful for this.

And always make sure you keep Microsoft software up to date, this includes IE.
post #27 of 27
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
Same place your get other firefox goodies! On their site. https://addons.mozilla.org/en-US/firefox/addon/1865

Also, we (AddieBee and I) think we may have found what's going on with her IE. It's not a flash issue, that's for sure. If anyone else here uses toolbars on IE and is having crashes, it may be worth checking it see if something is being missed in by antivirus and spyware scanners. Any error logs would be helpful for this.

And always make sure you keep Microsoft software up to date, this includes IE.
Microsoft updates are the same thing as the monthly updates that you receive on your computer, and also include the IE updates as well, right?

I do have toolbars on IE, but as I mentioned in the other thread, IE has been working fine now since disabling the flashplayer.

Computers!
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