Originally Posted by carolinalima
They are happy to be alive, but 1 year of upgrades is a slap on the face; especially if you don't travel much. Airlines have big time insurances, and I bet you anything they will use it. This is not $$$ they are giving - this is more a symbolic sorry for your trouble (HUGE trouble) kid of deal.
I am completely against suing, but if I was in that plane and all they gave me was 1 yr of upgrades... I would be very disappointed.
They should have honorary lifetime status for upgrades. That would be the right thing to do.
But they didn't just give the upgrade, they gave a $5,000 check to replace their belongings. Now say you had a laptop at $2,000, a high end SLR digital camera at $1,000 you still have $2,000 for luggage and clothes. I wouldn't travel with more than $5,000 in belongings. That would be crazy to me. The only people I would have even a little sympathy for are the golfers. I know from my husband how expensive those clubs can be.
But even then when we travel to Arizona to golf he takes his older clubs in case something happens. Just common sense to us.
The fact the airline gave the checks out, without making the passengers catalog their belongings is, to me, good customer service. I personally would make out in that deal.
I just can't imagine travelling with more than $5,000 in belongings.
The fact that airlines have big time insurance is irrelevant. Everytime they would have to use it the insurance company would raise thier rates or get their money back somehow. They aren't running a charity. There are always consequences and the raise in premium would only get passed on to future passengers.