A week ago we deposited a cheque into our account at our credit union; we have deposited a cheque like this every month for the past three years.
A few days ago the credit union called and the woman who took the cheque said she could not find it. She asked that we check that we didn't accidently bring it home. I checked our records (we keep that very organized) and we had no cheque but we did have the deposit slip and cheque stub.
Saturday, another person from the credit union called and said they cannot find the cheque so they are going to deduct the amount from our account until we have it reissued!
We told them under no terms are they to take the money out of our account! They are the ones who lost the cheque!
We gave them the address and phone number of the issuer, and the cheque number, and said that they need to do the research and call the company to see if the cheque cleared.
We are really disappointed in them right now! We're supposed to hear back today or tomorrow if the cheque has cleared or not. We feel they need to do the legwork and cover any costs for reissuing the cheque!
If we were responsible for losing the cheque, we wouldn't have had anything to deposit. What is wrong with people?
A few days ago the credit union called and the woman who took the cheque said she could not find it. She asked that we check that we didn't accidently bring it home. I checked our records (we keep that very organized) and we had no cheque but we did have the deposit slip and cheque stub.
Saturday, another person from the credit union called and said they cannot find the cheque so they are going to deduct the amount from our account until we have it reissued!
We told them under no terms are they to take the money out of our account! They are the ones who lost the cheque!
We gave them the address and phone number of the issuer, and the cheque number, and said that they need to do the research and call the company to see if the cheque cleared.
We are really disappointed in them right now! We're supposed to hear back today or tomorrow if the cheque has cleared or not. We feel they need to do the legwork and cover any costs for reissuing the cheque!
If we were responsible for losing the cheque, we wouldn't have had anything to deposit. What is wrong with people?