Does Coco have known kidney issues? Renal failure can often suppress thyroid values. Primary hypothyroidism (low thyroid levels as a result of thyroid disease rather than some other secondary cause) is very rare in cats but can happen due to other illnesses in the body.
I know when Tigers thyroid was low the vet said it was due to some illness suppressing it - she had some odd leg and stomach issues at the time. Fingers crossed for Coco