Has anyone ever ordered something only to have it not delivered, then you call about it and you're told it was delivered? If so, what was your outcome?
I ordered some parts for my car from 6 different places before hurricane Gustav. I received all of them except for one. I called about it and the salesperson looked up my account. He told me that using the Fed Ex tracking number it shows that it was delivered. It actually shows that delivery was not attempted on Friday September 5th due to a local weather delay. I'm not sure what that is all about because I was picking up branches, raking leaves, & cutting grass that day. There was no weather that would have prevented deliveries. Gustav hit on Monday September 1st. The tracking info then says that the package was delivered on Saturday September 6th and that it was left at the front door because no signature was required. I had it delivered to my parent's house and they were both home that day. I asked and they told me they didn't go anywhere. Packages are left on the doorstep all the time and we get them. Their house is on a dead end road and we are at the end. Personally, I think they left it at the wrong house....but not any other house on our street because there are only 3. They guy that I spoke to told me they would contact FedEx and open an inquiry about it. He said if I didn't hear back from him in a couple of days to call him. I need to call tomorrow. I asked him if I was going to have to order my parts again and pay for it all over. He said he couldn't give them to me for free. This was just under $90 worth of parts.
Has anyone every had an experience like this? What was the outcome?
I ordered some parts for my car from 6 different places before hurricane Gustav. I received all of them except for one. I called about it and the salesperson looked up my account. He told me that using the Fed Ex tracking number it shows that it was delivered. It actually shows that delivery was not attempted on Friday September 5th due to a local weather delay. I'm not sure what that is all about because I was picking up branches, raking leaves, & cutting grass that day. There was no weather that would have prevented deliveries. Gustav hit on Monday September 1st. The tracking info then says that the package was delivered on Saturday September 6th and that it was left at the front door because no signature was required. I had it delivered to my parent's house and they were both home that day. I asked and they told me they didn't go anywhere. Packages are left on the doorstep all the time and we get them. Their house is on a dead end road and we are at the end. Personally, I think they left it at the wrong house....but not any other house on our street because there are only 3. They guy that I spoke to told me they would contact FedEx and open an inquiry about it. He said if I didn't hear back from him in a couple of days to call him. I need to call tomorrow. I asked him if I was going to have to order my parts again and pay for it all over. He said he couldn't give them to me for free. This was just under $90 worth of parts.
Has anyone every had an experience like this? What was the outcome?