Originally Posted by mrblanche
I always ship to my brother by UPS, because he likes the guy who delivers there. But that is an extremely rural area, where the UPS guy knows almost every street and most of the people in his territory. He even knows to leave the package in what looks like an abandoned car if my brother isn't home.
I'm glad your brother has a person locally that he trusts and likes- that is very helpful!!
Originally Posted by flisssweetpea
I'm so glad that it worked out for you and you had such a positive customer service experience from the person who resolved the problem for you
. That's a great idea to make sure that you mention him when you write to the Company - his good deeds and professional attitude deserve to be recognised.
YAY!!!! you finally got your phone!
Thank you! I am glad it's here also!!! I am also glad i finally had an intelligent person help yesterday! He will definitely be getting a great compliment in my letter. The other people will not be- i am still very upset with how rude i was treated by them and how totally unorganized they were.
I can understand how it may have sounded silly to have a cell shipped overnight- but here is my reason for that.
We do not have a home phone and my husband works a B shift for the police dpt. so if i had an emergency i would not be able to get ahold of him. My neighbors are nut jobs too so i wouldn't feel comfortable asking any of them for help. Also, i've got a very ill grandmother and my sister's family is our of town right now and we're taking care of their animals/house- so given all of that and also that i have some medical problems- i do not feel safe without a phone of some sort. I had mine shipped overnight because when we first talked to tmobile we were told it could take up to 48 hours for my old phone number to be switched over to the new phone since i was changing companies to join my husbands plan so i might be without service for a while. Knowing that we opted to have it shipped overnight so i wouldn't be without a phone in case it was an emergency. (Lucky for us we wound up being able to switch our plan over yesterday and as of today my phone is up and running and the service is working well -so i didn't have to go without it at all. Also once we got the phone and got ahold of AT&T to start switching the info earlier yesterday they told us that what happens is one phone should be able to recieve calls and the other can make it for a few hours while you change it -so you actually wind up with dual service....so turns out there was no need for all of that- but we didn't know that at the time!)