Ups!

My sister had a similiar experience with UPS a couple of years ago. Except this time someone was supposed to sign for it. She had me come over to spend the night so while she was working the next day I could sign for the package. Well, I waited all that day, and the next, no package. My sister called the store and they claimed the UPS man had come both days and rang the bell and knocked. HE DID NOT! I was right there in the front room and I would have heard him. After the third day he refused to deliver the package. Anne-Cameron finally got fed up and asked to talk to the manager who very reluctantly sent it by another carrier and it came at nine-thirty that night. Needless to say, we don't use UPS if we can help it.

.....Rats!....this shouldn´t to happen my friend.... ....

Well I never had have a problem with UPS. When my sister sent her bday pkg here I got it the day she thought it would be here. The driver that has this route usually delivers betwee 3-3:30 too. Never had to sign for a pkg either-they will leave by either front or back door w/o asking.

I am so sorry...how awful...that is beyond poor customer service. I hope you can reach someone who will care.

My one at the counter poor experience was with UPS at a large hub of theirs here (before there were a bazillion mail box etc. ups stores). I've yet to see anyone be so deliberately, provocatively rude, and it was a good thing my husband is easy going.

I do receive a lot of ups shipments - at one point it was a joke as to how much of the tape would be off, how many packing peanuts would be escaping, how pushed in one corner would be. It has gotten better and for quite a while I did have a regular ups driver who was just super.

My preference overall, truly is fedex. They are a joy to work with as a company I use for a lot of shipping and I prefer receiving shipments shipped this way as well.

How did it go today, Nikki?

There's 2 separate issues here. Incompetence and rudeness. I don't blame you for being upset.

Originally Posted by Mom of 4

I didn't think UPS was open on Saturdays...

Click to expand...

In our area the drivers for Saturdays are part time only guys (or gals) so they work sorting and loading Monday to Friday, then Saturdays deliver the next day air packages. DH started driving that way before he got a full time position (yep, married to a UPS guy ). It sounds like your area is way different than ours. But then each area is managed differently too (not to mention under different unions). I know the UPS stores in our area are franchises, not actually UPS employees. Here you would have been able to go to the main center and pick up your package once the driver was in (assuming he was back before the office closed, around 7 or so here). Here it's the drivers responsibility to download their trucks at night and I know more than a few times DH has met people to get them their packages or even met up with other drivers who would be back in time for it to be picked up at the center. DH works like a dog this time of year between the heat and the high volume of packages being shipped, so some days he's out pretty late, but they try to help each other out too.

We've been using UPS many years longer than DH has been working for them with no problems. I really don't think the management at our location would put up with a driver not downloading their own truck just because of the possibility of missing next day air packages. (the managers are not union like the drivers are.) I know it can be up to the driver's discretion whether they feel it's safe to leave a package or not, but I've seen the pics of your neighborhood, that can't be the case here.

If I were you I would complain about that. But I'd also make sure to complain to the UPS store people separately too (I assumed from your OP that that was the store you referred to). Each seemed to play a role in this.

What a frustrating experience! I'm not a UPS fan. They're slow and way too expensive. Businesses who ship a lot must get some kind of a big discount because everytime I price them, they're tons higher then the USPS.

Originally Posted by Oscarsmommy

How did it go today, Nikki?

Click to expand...

Sorry i didn't update yesterday! We got pretty busy!

It went well yesterday! I called the ups store and made the person check to make absolute sure that my package was there. I explained to him what had happened and he appologized for his coworkers and said that if we would just drive up to a certain spot and call he'd meet us out there and drop it off so we wouldn't have to stand in line. And he did. Once i showed him id and my ups notice he gave me my package and was very nice. When i write my letter to the company i plan to mention this guy and how nice he was to us. I think their good employee should be recognized for the kind of coustomer service they ALL should provide, and i plan to include the names of the rude ones too so that they know what kind of people they have working for them
I do plan to ask for a refund as well because we paid for overnight shipping and obviously that didn't happen!


I am so glad to have my new phone now though- i love it! We were able to get the service changed over yesterday (from at&t to t-mobile) and it's great

I always ship to my brother by UPS, because he likes the guy who delivers there. But that is an extremely rural area, where the UPS guy knows almost every street and most of the people in his territory. He even knows to leave the package in what looks like an abandoned car if my brother isn't home.

I'm so glad that it worked out for you and you had such a positive customer service experience from the person who resolved the problem for you . That's a great idea to make sure that you mention him when you write to the Company - his good deeds and professional attitude deserve to be recognised.

YAY!!!! you finally got your phone!

Originally Posted by mrblanche

I always ship to my brother by UPS, because he likes the guy who delivers there. But that is an extremely rural area, where the UPS guy knows almost every street and most of the people in his territory. He even knows to leave the package in what looks like an abandoned car if my brother isn't home.

Click to expand...

I'm glad your brother has a person locally that he trusts and likes- that is very helpful!!

Originally Posted by flisssweetpea

I'm so glad that it worked out for you and you had such a positive customer service experience from the person who resolved the problem for you

. That's a great idea to make sure that you mention him when you write to the Company - his good deeds and professional attitude deserve to be recognised.

YAY!!!! you finally got your phone!

Click to expand...

Thank you! I am glad it's here also!!! I am also glad i finally had an intelligent person help yesterday! He will definitely be getting a great compliment in my letter. The other people will not be- i am still very upset with how rude i was treated by them and how totally unorganized they were.

I can understand how it may have sounded silly to have a cell shipped overnight- but here is my reason for that.

We do not have a home phone and my husband works a B shift for the police dpt. so if i had an emergency i would not be able to get ahold of him. My neighbors are nut jobs too so i wouldn't feel comfortable asking any of them for help. Also, i've got a very ill grandmother and my sister's family is our of town right now and we're taking care of their animals/house- so given all of that and also that i have some medical problems- i do not feel safe without a phone of some sort. I had mine shipped overnight because when we first talked to tmobile we were told it could take up to 48 hours for my old phone number to be switched over to the new phone since i was changing companies to join my husbands plan so i might be without service for a while. Knowing that we opted to have it shipped overnight so i wouldn't be without a phone in case it was an emergency. (Lucky for us we wound up being able to switch our plan over yesterday and as of today my phone is up and running and the service is working well -so i didn't have to go without it at all. Also once we got the phone and got ahold of AT&T to start switching the info earlier yesterday they told us that what happens is one phone should be able to recieve calls and the other can make it for a few hours while you change it -so you actually wind up with dual service....so turns out there was no need for all of that- but we didn't know that at the time!)

Mooch, to pick up packages we missed, we have to go to the customer care center in Mesquite (suburb of Dallas). It is a huge location with many warehouse buildings. The hours are M-F, 7 - 7, though they will let you go pick up a package (if you've called ahead so the driver can drop it off at their pick up building) between 8:00 and 8:30 M-Th. Since this is the main Dallas area (not Fort Worth) facility, you can imagine the line.
No Saturday hours at all.
There are lots of stores that will accept drop offs, but not available for pickups.

Fed Ex and DHL both have pickup buidings within 10 minutes of my house, so they are much easier.

All of the delivery people, except the USPS person, are very nice to deal with.