My recnetly adopted male (5 years old) did not eat any of the supermarket dry food I put out for him--only wet. I wanted him to have a dry option--even if he only nibbled--so I contacted four premium brands via their websites and asked for samples to try. I got an IMMEDIATE response via e-mail from all of them and the samples soon followed.
When my guy seemed to "react" (throw up) one of the best foods, I wrote to let them know that I'd had a problem--not complaining; I just felt guilty that I wasn't going to adopt their brand, and I wanted to let them know. The CS person contacted THEIR vet who wrote to suggest some things and ask for more info. No hard sell; they were really helpful. Keep in mind that even if I choose this food, I'm only one customer with one cat, yet they have really gone out of their way for me.
I don't get that kind of service when dealing with non-animal purchases!
When my guy seemed to "react" (throw up) one of the best foods, I wrote to let them know that I'd had a problem--not complaining; I just felt guilty that I wasn't going to adopt their brand, and I wanted to let them know. The CS person contacted THEIR vet who wrote to suggest some things and ask for more info. No hard sell; they were really helpful. Keep in mind that even if I choose this food, I'm only one customer with one cat, yet they have really gone out of their way for me.
I don't get that kind of service when dealing with non-animal purchases!