I found this quite funny...especially since I had a rough day at work. It just cracked me up! Hope it does the same for you!
*****************************
Customer Service with a Smile?
> >
> >This is hilarious. I wish I had the guts of this girl.
For all of you
out
> >there who've had to deal with an irate customer, this
one is for you.
> >It's
> >a classic! An award should go to the United Airlines
gate agent in
Denver
> >for being smart and funny, while making her point, when
confronted with
a
> >passenger who probably deserved to fly as cargo.
> >
> >A crowded United Airlines flight was canceled. A single
agent was
> >rebooking a long line of inconvenienced travelers.
Suddenly an angry
> >passenger pushed his way to the desk. He slapped his
ticket on the
> >counter and said "I HAVE to be on this flight and it has
to be FIRST
> >CLASS."
> >
> >The agent replied, "I am sorry, sir. I'll be happy to
try to help you,
> >but
> >I've got to help these folks first, and I'm sure we'll
be able to work
> >something out."
> >
> >The passenger was unimpressed. He asked loudly, so that
the passengers
> >behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
> >
> >Without hesitating, the agent smiled and grabbed her
public address
> >microphone, "May I have your attention please, " she
began, her voice
> >heard clearly throughout the terminal. "We have a
passenger here at Gate
> >14
> >WHO DOES NOT KNOW WHO HE IS. If anyone can help him find
his identity,
> >please come to Gate 14."
> >
> >With the folks behind him in line laughing
hysterically, the man glared
> >at the United agent, gritted his teeth and swore "F***
You!".
> >
> >Without flinching, she smiled and said, "I'm sorry,
sir,but you'll have
> >to
> >get in line for that too."
> >
*****************************
Customer Service with a Smile?
> >
> >This is hilarious. I wish I had the guts of this girl.
For all of you
out
> >there who've had to deal with an irate customer, this
one is for you.
> >It's
> >a classic! An award should go to the United Airlines
gate agent in
Denver
> >for being smart and funny, while making her point, when
confronted with
a
> >passenger who probably deserved to fly as cargo.
> >
> >A crowded United Airlines flight was canceled. A single
agent was
> >rebooking a long line of inconvenienced travelers.
Suddenly an angry
> >passenger pushed his way to the desk. He slapped his
ticket on the
> >counter and said "I HAVE to be on this flight and it has
to be FIRST
> >CLASS."
> >
> >The agent replied, "I am sorry, sir. I'll be happy to
try to help you,
> >but
> >I've got to help these folks first, and I'm sure we'll
be able to work
> >something out."
> >
> >The passenger was unimpressed. He asked loudly, so that
the passengers
> >behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
> >
> >Without hesitating, the agent smiled and grabbed her
public address
> >microphone, "May I have your attention please, " she
began, her voice
> >heard clearly throughout the terminal. "We have a
passenger here at Gate
> >14
> >WHO DOES NOT KNOW WHO HE IS. If anyone can help him find
his identity,
> >please come to Gate 14."
> >
> >With the folks behind him in line laughing
hysterically, the man glared
> >at the United agent, gritted his teeth and swore "F***
You!".
> >
> >Without flinching, she smiled and said, "I'm sorry,
sir,but you'll have
> >to
> >get in line for that too."
> >
