OMG! if I was him, I'd be , him being in IT. This is his home cable, right? Not your place of business, I hope. I'd feel bad for you, if you had to deal with dial-up. for a better day for you, especially after his phone call yesterday.
i feel for you, i get calls from europe and asia, on my days off to my cell phone asking for help with stuff...GRRRR call the operations desk, or help desk. do not call me i am at home and there is nothing i can do for you.