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really i expected better of My friends in the UK

post #1 of 14
Thread Starter 
or at least those at british telecom.

ok in truth, I normaly have less headaches from BT then any other country phone service.

been tracking down, why we have lost all contact with the Widnes location in the UK, Finally we are told,

that the phone and T1 lines went though a buliding that had been demolished. that sucks, but ok..

i just got a call from the BT,
them: can you verfiy power at the location.

me: that is not the issue.,

them: we need to verfiy power before we can work the ticket.

me: power is not the issue, the lines have been broken call the cell listed

them: We are unable to get in touch with the site contact.
by the number listed. So we need someone to check power

me: you cant call them cause someone knocked down the bulidng the lines went though, call the cell number

them: can you give us a number for that location. so that we can check power

ME: err, the phones dont work.there is no lines going to the plant now. call the cell

them: we are going to put this on your time until we can get in touch with someone at the site.

Me:your giving me a headache, let me speak to your boss.

them: why

me: lets try this again, (speaking very slow)
The phone lines/T1 where cut, you cant call them unless you use his cell phone for the site contact.
them:ohhh the lines are down..


bangs head on desk several times
post #2 of 14
I could never work at any kind of help desk. I'd break things.
post #3 of 14
We all have those days I guess.....
post #4 of 14
Thread Starter 
Quote:
Originally Posted by catcaregiver View Post
I could never work at any kind of help desk. I'd break things.
lol its not things its people you feel like breaking sometimes
post #5 of 14
Quote:
Originally Posted by theimp98 View Post
lol its not things its people you feel like breaking sometimes
But since breaking people is illegal, breaking things is an acceptable substitute.
post #6 of 14
Some people are too dumb to be walking the streets..

You ought to post that in the "Stupid Things You've Heard at Work" thread..

~KK~
post #7 of 14
Thread Starter 
lol yea, but the really dumb thing is the part about someone took down a whole buliding with all the phone lines still going though it. hehe.
post #8 of 14
You need to say mobile phone, we dont know what a Cell is... we think its a jail room
post #9 of 14
Bruce were they Indian who you spoke to?.

My lines are with BT at the moment, but i'm switching to SKY in may because that's who my internet and t.v. channels are with, plus their cheaper
post #10 of 14
Thread Starter 
nope it was someone in the UK, unless it was someone in india that had a perfect english accent
post #11 of 14
If we have any problems their call centre is in India and it can be quite frustrating when you can't understand them
post #12 of 14
Hahaha I work in a call centre like that... but it's for a bank.
I have to admit, I understand where this guy's coming from. There are some days when I'll be saying "yeah, yeah yeah," and all my standard responses but then realise after five minutes "oh crap, what was this person talking about again?"
So then I just get them to repeat it and go "Oh, yes, I see, the system was coming up with something different..."
Yes, I'm one of those idiots at the bank that you probably hate!
But I'm not stupid all the time, I'm just lazy.
post #13 of 14
Thread Starter 
Quote:
Originally Posted by Rosiemac View Post
If we have any problems their call centre is in India and it can be quite frustrating when you can't understand them
yea, most of the time its the same here. maybe cause i am dealing with whole network issue not just phones? normaly i deal with the phone company of what ever country i am having the issue with.

it starting to amaze me that people in the west even h ave jobs anymore.
post #14 of 14
Most of our banks have transferred their call centres to other countries as well, and thousands of jobs have been lost
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