I was on a call last night at work for 25 minutes (I work at a call center...calls should last 4 minutes tops, so there goes my call time for the week). The problem was, the guy submitted a form to withdrawal his money and when he got to the "are you married" section, he marked yes and no.
It went like this:
"I'm sorry Sir, your form couldn't be processed because you marked both yes and no for maritial status"
"So?"
"Well, Sir, are you married?"
"Yes"
"Then why did you mark no?"
"Because I don't like her"
"But, you are married?"
"Yes, but we're separated, and getting a divorce."
"Ok, but is the divorce final?"
"No. She just moved out last week."
"So, you are still legally married....."
"yes, but I still don't like her."
"I understand that Sir, but if you need to mark one box or the other...not both, because that is conflicting information and it can't be processed that way. The form needs to be resubmitted correctly."
"Well, I'm married, but I don't FEEL like I'm married."
"Sir, it is a yes or no question. You need to mark either yes or no."
"But, I don't like her....."
We went round and round for 25 minutes about this!! I heard the whole story about how she did him wrong, cheated on him, etc...He still didn't get the idea that he has to check either "YES" or "NO"!!! How hard is that??
Just wanted to vent...
It went like this:
"I'm sorry Sir, your form couldn't be processed because you marked both yes and no for maritial status"
"So?"
"Well, Sir, are you married?"
"Yes"
"Then why did you mark no?"
"Because I don't like her"
"But, you are married?"
"Yes, but we're separated, and getting a divorce."
"Ok, but is the divorce final?"
"No. She just moved out last week."
"So, you are still legally married....."
"yes, but I still don't like her."
"I understand that Sir, but if you need to mark one box or the other...not both, because that is conflicting information and it can't be processed that way. The form needs to be resubmitted correctly."
"Well, I'm married, but I don't FEEL like I'm married."
"Sir, it is a yes or no question. You need to mark either yes or no."
"But, I don't like her....."
We went round and round for 25 minutes about this!! I heard the whole story about how she did him wrong, cheated on him, etc...He still didn't get the idea that he has to check either "YES" or "NO"!!! How hard is that??
Just wanted to vent...