Last friday, 12/28, I purchased two cases of Purina NF canned feline renal food from my vet. When I got home and took the cans out of the box, several of the cans were horribly dented. None of them appear to have the seal compromised, but I wouldn't even consider feeding them to my renal failure cats. I found the Purina company website and e-mailed them about the problem. (Actually, dented cans has been an ongoing problem since I started feeding this food several years ago, but never quite this bad.) Here's the reply that I received from them today:
Thank you for contacting Purina Veterinary Diets. We appreciate you taking the time to write us.
We apologize for the problem you are experiencing with the NF brand feline canned formula. We do not recommend using the dented cans. Please call the clinic where you purchased the cans to see if they will exchanged them.
We appreciate you taking the time to advise of this problem. We are sending coupons for two complimentary cases of NF. For any additional questions or concerns, please call the toll-free number listed below, and a Veterinary Product Advisor will be happy to assist you.
Again, thank you for contacting Purina.
Marilyn S. Kopchak
Purina Veterinary Diets
800-879-1266
Monday - Friday
8:00am - 4:30pm CT
This is really quite impressive! I don't actually have the coupons in my hands yet, but last week, 2 cases cost me $59.49! It appears that they really do care about customer service and satisfaction!
If I actually do receive the coupons, I will definitely reply to this e-mail and thank them...I will probably also call the above number to thank them.
I will take a copy of the e-mail and the dented cans back to my vet's office next week, and see if they will exchange them or give me a credit for them. My vet's office is a really great place to deal with (they special order this food just for me, I don't think any other customers use it.) I might also ask them to talk to whoever does the shipping/delivery and see if they might be able to address the dented can problem.
Thank you for contacting Purina Veterinary Diets. We appreciate you taking the time to write us.
We apologize for the problem you are experiencing with the NF brand feline canned formula. We do not recommend using the dented cans. Please call the clinic where you purchased the cans to see if they will exchanged them.
We appreciate you taking the time to advise of this problem. We are sending coupons for two complimentary cases of NF. For any additional questions or concerns, please call the toll-free number listed below, and a Veterinary Product Advisor will be happy to assist you.
Again, thank you for contacting Purina.
Marilyn S. Kopchak
Purina Veterinary Diets
800-879-1266
Monday - Friday
8:00am - 4:30pm CT
This is really quite impressive! I don't actually have the coupons in my hands yet, but last week, 2 cases cost me $59.49! It appears that they really do care about customer service and satisfaction!
If I actually do receive the coupons, I will definitely reply to this e-mail and thank them...I will probably also call the above number to thank them.
I will take a copy of the e-mail and the dented cans back to my vet's office next week, and see if they will exchange them or give me a credit for them. My vet's office is a really great place to deal with (they special order this food just for me, I don't think any other customers use it.) I might also ask them to talk to whoever does the shipping/delivery and see if they might be able to address the dented can problem.