I went shopping on Monday but didn't get my shopping done in time for home delivery so I only bought a portion of my list and brought them home myself.
I went back today to finish my grocery shopping. I had placed a shopping cart out back so that I could bring my groceries home myself and save on the $6.00 delivery fee.
However, when I was at the checkout I realized that I had booked a return Handi Transit ride home and they only allow you to bring what you can comfortably place on your lap. So I ended up getting home delivery.
I asked for delivery after 4pm. At 5:00pm Safeway called and asked if I brought anything home with me. I told them yes "2 loaves of bread and 3 bottles of pills from the pharamacy". She said "Perfect!" I asked if there was a problem and she said "No. Just a bit of confusion, but it's ok now."
The driver arrived at 7:30pm. Half of the bags were ripped and torn. I was missing a package of frozen BBQ ribs.
He explained what happened at Safeway. Apparently there were 4 grocery orders to go out. However, while they called in my order, they lumped my cart in with another person's groceries and got everything mixed up. So they had to go through the bill item by item and separate my groceries from that person's. The Safeway employee claimed that I had only paid for 1 package of ribs and removed the second package. The customer service girl also haphazardly rebagged my groceries resulting in torn bags and cleaning products in with my produce etc.
I didn't even have a bill of sale to prove that I paid for 2 packages because the cashier didn't hand me the receipt!
The driver left to go back to Safeway to pick up another package of ribs because I know I paid for 2 packages.
After he left I found the bill of sale at the bottom of the frozen stuff, which by now was largely thawed! And it clearly stated "2 [email protected]"
I got the ribs, and I got a phone call from Safeway apologizing. I told them that they need to apologize to the driver for his inconvenience because he said he was supposed to be finished at 6pm and all of this confusion and running around has him working 3 hours of overtime which he doesn't get paid for.
Next time I'll just book a one way trip to Safeway, grab a cab home and bring my own groceries. I'll not only save $6.50 delivery, but I'll also save my sanity!
I went back today to finish my grocery shopping. I had placed a shopping cart out back so that I could bring my groceries home myself and save on the $6.00 delivery fee.
However, when I was at the checkout I realized that I had booked a return Handi Transit ride home and they only allow you to bring what you can comfortably place on your lap. So I ended up getting home delivery.
I asked for delivery after 4pm. At 5:00pm Safeway called and asked if I brought anything home with me. I told them yes "2 loaves of bread and 3 bottles of pills from the pharamacy". She said "Perfect!" I asked if there was a problem and she said "No. Just a bit of confusion, but it's ok now."
The driver arrived at 7:30pm. Half of the bags were ripped and torn. I was missing a package of frozen BBQ ribs.
He explained what happened at Safeway. Apparently there were 4 grocery orders to go out. However, while they called in my order, they lumped my cart in with another person's groceries and got everything mixed up. So they had to go through the bill item by item and separate my groceries from that person's. The Safeway employee claimed that I had only paid for 1 package of ribs and removed the second package. The customer service girl also haphazardly rebagged my groceries resulting in torn bags and cleaning products in with my produce etc.
I didn't even have a bill of sale to prove that I paid for 2 packages because the cashier didn't hand me the receipt!
The driver left to go back to Safeway to pick up another package of ribs because I know I paid for 2 packages.
After he left I found the bill of sale at the bottom of the frozen stuff, which by now was largely thawed! And it clearly stated "2 [email protected]"
I got the ribs, and I got a phone call from Safeway apologizing. I told them that they need to apologize to the driver for his inconvenience because he said he was supposed to be finished at 6pm and all of this confusion and running around has him working 3 hours of overtime which he doesn't get paid for.
Next time I'll just book a one way trip to Safeway, grab a cab home and bring my own groceries. I'll not only save $6.50 delivery, but I'll also save my sanity!
