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this why i dont log into the helpdesk phone

post #1 of 28
Thread Starter 
i wanted to be nice, help out with phone calls this morning.

Me: IT opertions how can i help you
him: my computer is not doing anything
me: can you tell me what anything is that it is not doing.
Him: nothing.
Me: ok what do you want it to do.
Him: it wont turn on.
Me: ok now we are getting some place, when you try to turn it on,does it try to start, do you hear any sounds. any beeps.
Him: hmm i dont know, i dont have time for this why dont you just remote control my pc and tell me why it wont work.
ME: what? how can i do that
Him: well everyone else does it, they just come in and click this and that and it work fine
Me: and how can i do that if the machien is not on?
Him: oh you mean the computer has to be running for you to control it?

oh yea, forget to add,
bang head on desk, send ticket to help desk
post #2 of 28
Was he being serious?
post #3 of 28
He's not the brightest bulb in the box is he?
post #4 of 28
Thread Starter 
yes.
i know i am good, but i am not that good. hehe i at least need the PC to be on before i can control it
post #5 of 28
It takes all sorts Bruce. I work with numpty's myself
post #6 of 28
hahaha!!! It would have been difficult for me to not laugh at the end of that dialouge.
post #7 of 28
I'm surprised you didn't ask him if the building had power or if it were plugged in.That's where I would have started. lol
post #8 of 28
That's too funny. Not the brightest bulb on the tree was he.
post #9 of 28
Love it Bruce! DH works in IT but is now an Unix Admin. He never came home with stupid stories like this one.
post #10 of 28
When I worked in a call center, we were to ask the customer to please tell us the customer number and keycode on the back of the catalog. The conversation went a little like this:

After saying "hello" and such:

"May I please have the keycode in the purple box on the back of your catalog"

"The what?"

"The keycode please? It's in the purple box on the back of your catalog, near the address."

"I don't see it. You said it's in the..."

>pause<

"Ma'am?"

"Oh, okay here it is in the middle of the catalog."



She gave me some obscure number that wasn't customer number or the keycode. So I had to explain to her to please close the catalog, turn it over, look at the address, and then look for the purple box, and that was the keycode. So after about 5 minutes, we finally got her order started. Our calls were supposed to only be about 4.5 minutes long.
post #11 of 28
Thread Starter 
Quote:
Originally Posted by AnneRiceBowl View Post
hahaha!!! It would have been difficult for me to not laugh at the end of that dialouge.
i have hear so many of these, type of things when i did help desk, that it does nto even sink in anymore, that why i very seldom log into the help desk line. i will stick with network stuff

hehe and that was a cute story also..

anyone else want to add one?
post #12 of 28
Some of the people I take calls from are unbelievably stupid. They don't read the ads and all they see is "FREE,FREE,FREE." They don't both to read the rest of the ad. I spent over an hour doing what I thought was making this brainless wonder understand that you get 4 months free only if you purchase the NFL Sunday ticket. "I hate football, so I am not interested in that." We went over and over the other promotions and I thought she had it and we were going over her order at the end, just like we are supposed to. Then just as we had sealed the deal, she said, "the first 4 months are free, right?" I could have screamed and pulled my hair out (only because I could not get to hers). I could not convince her, (I tried for another 20 minutes) so finally I just said yes. Let someone in the billing department try to convince her. I have never spoken to anyone so stupid in my life! He husband was in the background laughing and trying to tell her, too. I don't know why he didn't just get on the phone.
post #13 of 28
Your thread made us laugh! That guy saying "oh the computer has to be on for you to control it?"
So hilarious! Thanks for sharing that!
post #14 of 28
LOL

It was probably the security guard getting you back for scaring him the other night!
post #15 of 28
sounds like you would love www.clientcopia.com

Occasional stories of computer idiots - including the "my computer won't turn on - well, we don't have any power in the building" ones.
post #16 of 28
Well, I don't work on a helpdesk, but I sometimes answer the phones for my office. I work for AT&T, which I'm sure most of you know, has A LOT of different factions, from cellular to landline phone service to actual phnes and answering machines etc. I work in the yellow pages sales office. I got a call from a guy last week wanting to know where to dispose of his diabetic needles I also had a guy call to find out where he can pay his cell phone bill....in Indiana! I work in Akron Ohio my desk neighbor got a call from an old guy who couldn't figure out how to turn up the volume on his answering machine I don't know where these people are gettng out number
post #17 of 28
Oh Great Days Bruce
post #18 of 28
Eh don't worry Bruce, it once took me 4 months to teach a woman how to use the mouse...
post #19 of 28
Ok this guy needs his "license" to own a computer taken away.
post #20 of 28
Quote:
Originally Posted by theimp98 View Post
i wanted to be nice, help out with phone calls this morning.

Me: IT opertions how can i help you
him: my computer is not doing anything
me: can you tell me what anything is that it is not doing.
Him: nothing.
Me: ok what do you want it to do.
Him: it wont turn on.
Me: ok now we are getting some place, when you try to turn it on,does it try to start, do you hear any sounds. any beeps.
Him: hmm i dont know, i dont have time for this why dont you just remote control my pc and tell me why it wont work.
ME: what? how can i do that
Him: well everyone else does it, they just come in and click this and that and it work fine
Me: and how can i do that if the machien is not on?
Him: oh you mean the computer has to be running for you to control it?

oh yea, forget to add,
bang head on desk, send ticket to help desk
I used to work where I had to answer phones like that!!! I know how you feel!!!
post #21 of 28
That's why I'm sooooooooooooo glad I'm no longer doing any form of computer support now. I had so many calls like that I seriously began to develop a god-like complex. I went from "Am I smart?" to "I am the smartest person in this office!"

Did I tell you how great of a feeling it is that someone else was telling me how to log onto my computer and to set it up for me?
post #22 of 28
These stories are too funny! Those of you who answer phones must have the patience of a Saint!
post #23 of 28
Thread Starter 
lol, i understand very well.

I am glad that i dont have to deal with the end-user anymore. I just get bored or i see the helpdesk getting slammed and try to help them out if i am not busy...

i sometimes forget how painful helping out can be.
post #24 of 28
post #25 of 28
Quote:
Originally Posted by katiemae1277 View Post
Well, I don't work on a helpdesk, but I sometimes answer the phones for my office. I work for AT&T, which I'm sure most of you know, has A LOT of different factions, from cellular to landline phone service to actual phnes and answering machines etc. I work in the yellow pages sales office. I got a call from a guy last week wanting to know where to dispose of his diabetic needles I also had a guy call to find out where he can pay his cell phone bill....in Indiana! I work in Akron Ohio my desk neighbor got a call from an old guy who couldn't figure out how to turn up the volume on his answering machine I don't know where these people are getting out number
I worked for AT&T in their PBX manufacturing plant (after divestiture). All of my friends and family were always asking questions about their phone bill which was coming from the baby Bells. Never could make them understand that I had nothing to do with it. Some of my family still thinks I work for AT&T though I was part of the spinoffs from the spinoffs.
post #26 of 28
Thread Starter 
Quote:
Originally Posted by Aileen06 View Post
These stories are too funny! Those of you who answer phones must have the patience of a Saint!
saint no, but i did become a expert at doing helpdesk stuff with my finger on the mute button.
post #27 of 28
I can't believe how dumb people are sometimes! Then again, my dad has had to call me at work to find out how to turn the computer on.
post #28 of 28
A friend of mine who sells, sets up, and trains people on Mac publishing systems for newspapers once got a call from a woman at a client's office who was having trouble with her fax modem. He walked her through everything he could think of, including the ON button on the power strip, and nothing worked.

He was packing his briefcase to drive out there and see what was wrong when she asked, "Would it help if I used this screencleaner stuff?" Turned out she was taking a piece of paper she wanted to fax and holding it against the computer screen while she hit SEND in her fax software.

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