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I don't think I like the new PetSmart

post #1 of 29
Thread Starter 
They just opened a store here and today I decided to check it out.

My first complaint was the parking. They only have two handicapped parking spaces and both were occupied.

When I drove into the lot there was a car parked in the spot right next to the handicapped spaces. This would have been my next choice if it were empty. There was a girl sitting in this car like she was waiting for someone. Being stubborn I circled the lot a few times. I figured I would wait her out.

At one point I noticed a space right behind this girl. Still not a bad spot but very small and not really a good choice. Finally after circling like a vulture for longer than I care to admit I decided to take that spot.

No sooner had I parked and started to get out the starts her car and drives off. And before I can even start my car to move into this space someone else drove in. Needless to say I was not happy.

My instinct at this point was to just back up and go home but I was curious to see the new store (we don't have any here) and I had promised Chester that I would buy him some treats.

The store was very nice. But the cat department was clear across the store in the back corner right next to the grooming center. Did I also forget to mention that there were loads of people in the store and most of them had dogs with them.

Don't get me wrong I like dogs. I always talk to the dogs that live in my building when I see them. Heck I am constantly reminding myself that I need to also talk to the person at the other end of the leash as well.

What I don't like are dog fights, growling, barking and having to watch where I step.

That could be the subject of another post because I just don't understand why people want to bring their dogs out shopping. It must just be the difference between dog and cat people. I would never dream of bringing Chester to the pet store to shop with me. In the first place he would be petrified. Second he would probably want to buy more stuff than I do.

In the end I just bought three different kinds of treats. A bag of food that turned out to be the wrong flavor. And a cat toy that he barely looked at.

I really wanted to buy some cat litter and replacement refills for his alpine scratcher. And I just remembered that I wanted to search for a new litter scoop. One that has a long handle and has finer sifting surface than the one
I have.

Petco has no worries about me changing stores. In their store the cat stuff is right up front. I don't have to walk so much or pass by the small animal department where I would be tempted to buy some.
post #2 of 29
I would have complained about the lack of handicap parking if I were you. Don't they have to provide a certain amount of spaces?
post #3 of 29
I wouldn't worry about going back, Petsmart is in cahoots with breeding mills for their birds and small animals.
I hate that any store sells live animals, but at least other choose to keep numbers small, and deal with local breeders instead of factory breeders.
post #4 of 29
I hate when people bring their dogs into Petsmart and don't clean up after them. I mean they even have a dispenser right there at the store with bags to clean up their messes and the owners just leave the mess for someone else to clean up!! If your not gonna clean up after your dog don't take them to the store!!! Some people are just so rude!!
post #5 of 29
We're Petco peeps all the way. And btw, Chester sure is handsome in that beautiful new siggy of his!

We DO go to PetsMart on occasion, and yes, we have their cards too. But mostly, we go to Petco.

I am NOT a dog person at all (there's nothing wrong with a dog that being a cat wouldn't make better, I always say!) and I don't like the doggy atmosphere at either of the stores, but it seems to suddenly be a dog society here. Don't ask me -- I just live here! WITH MY CATS!!!
post #6 of 29
Hey, I bet it gets better after the grand opening hullaballoo dies down...
post #7 of 29
Yeah, it probably will be better once the grand opening is over with.

Personally, I shop where I can get the best prices be it Petco or Petsmart or somewhere else.
post #8 of 29
When I moved to Iowa 3 years ago I was a big Petsmart fan. Where we lived before we only had Petco. This year I have found myself switching back to Petco. Petco's sale prices have been better.

I've had a heck of a time finding what I want in stock at Petsmart. Plus their prices sure jumped after the recalls. I went a couple days ago, thinking I would get a Feliway refill only to find our Petsmart no longer stocks it. What's up with that? So I drove all the way across town to Farm & Fleet anyway. If I would have known I wouldn't have even gone to Petsmart that day.

So mostly I've found myself switching back to Petco recently. Everything's in stock, I can find it, and the service is better.

Editted to add: I spend a lot every month on canned food, but lately it's been Petco and Target that I buy it at. They have it in stock.
post #9 of 29
Thread Starter 
Quote:
Originally Posted by strange_wings View Post
I would have complained about the lack of handicap parking if I were you. Don't they have to provide a certain amount of spaces?
I don't know what the rules are for the number of space. Actually the parking didn't bother me as much as the walk to the cat department. At Petco the cats are right up front on the left and you don't have to wade thru the dogs to get what you want.

Quote:
Originally Posted by Tarasgirl06 View Post
We're Petco peeps all the way. And btw, Chester sure is handsome in that beautiful new siggy of his!
Thank you! I think he is very handsome but then I am biased.

The girl at the register asked me how many cats did I have? Maybe it was the six kinds of treats that I was buying. When I told her just one she commented that he must be spoiled.

I should have been insulted but I wasn't. All kitties deserve to be spoiled.
post #10 of 29
It must depend on the store. In our Petsmat the cat things are on one side and the dogs on the other. You still have to walk through the small animal and fish things though. I bet it will get better once it's been open a bit. I don't usually see that many dogs in our store.

My dogs (who live with my parents) would LOVE to go to Petsmart and see the people there. They'd just love the attention, not to mention the fact that they always have dog treats at the register. They've been groomed there before, but no regular trips. Both can be piddlers when they get too excited.

Quote:
Originally Posted by CheshireCat View Post
I don't know what the rules are for the number of space. Actually the parking didn't bother me as much as the walk to the cat department. At Petco the cats are right up front on the left and you don't have to wade thru the dogs to get what you want.



Thank you! I think he is very handsome but then I am biased.

The girl at the register asked me how many cats did I have? Maybe it was the six kinds of treats that I was buying. When I told her just one she commented that he must be spoiled.

I should have been insulted but I wasn't. All kitties deserve to be spoiled.
I wouldn't find that offensive. Unless she was implying that you shouldn't? I guess it depends on tone. I could see myself saying the same thing she did.
post #11 of 29
Quote:
Originally Posted by CheshireCat View Post
They just opened a store here and today I decided to check it out.

My first complaint was the parking. They only have two handicapped parking spaces and both were occupied.
This is an issue with the landlord, not Petsmart. MOst businesses rarely own the property that they're on, so most likely they have a landlord.

By law the landlord is suppose to incorporate x amount of handicapped spaces per 1000 sq feet of property at each store. Check with the city that the Petsmart is in to find out how many handicapped spaces there should be. The city regulates this, not Petsmart.

Quote:
Originally Posted by CheshireCat View Post
When I drove into the lot there was a car parked in the spot right next to the handicapped spaces. This would have been my next choice if it were empty. There was a girl sitting in this car like she was waiting for someone. Being stubborn I circled the lot a few times. I figured I would wait her out.

At one point I noticed a space right behind this girl. Still not a bad spot but very small and not really a good choice. Finally after circling like a vulture for longer than I care to admit I decided to take that spot.

No sooner had I parked and started to get out the starts her car and drives off. And before I can even start my car to move into this space someone else drove in. Needless to say I was not happy.
This has nothing to do with Petsmart, just lazy people.

Quote:
Originally Posted by CheshireCat View Post
The store was very nice. But the cat department was clear across the store in the back corner right next to the grooming center. Did I also forget to mention that there were loads of people in the store and most of them had dogs with them.

Don't get me wrong I like dogs. I always talk to the dogs that live in my building when I see them. Heck I am constantly reminding myself that I need to also talk to the person at the other end of the leash as well.

In the end I just bought three different kinds of treats. A bag of food that turned out to be the wrong flavor. And a cat toy that he barely looked at.

I really wanted to buy some cat litter and replacement refills for his alpine scratcher. And I just remembered that I wanted to search for a new litter scoop. One that has a long handle and has finer sifting surface than the one
I have.

Petco has no worries about me changing stores. In their store the cat stuff is right up front. I don't have to walk so much or pass by the small animal department where I would be tempted to buy some.
Petco also allows animals on leashes into its facility. Everything depends on the demographics. Perhaps there are just more dog owners than cat people in your area.

I'm sorry that your first experience with Petsmart was horrible and from the sounds of it you should continue to shop at Petco. They may have found that there is a high dog population in the area that Petco just doesn't cater to. However, if you're interested in going back to Petsmart (perhaps its closer), definitely contact their manager in regards of your experience. Often times there are several bumps that the store manager wasn't aware of before opening the doors.
post #12 of 29
Sorry your experience was not so good. I've never had a problem with Petsmart or Petco - will use either

I've taken Keno to Petsmart lots of times. She's well bahaved, loves people, but doesn't like other dogs as much. I used to take my one Cornish Rex (Tommy) to Petsmart. He loved going. One of the girls fell in love with him and Tommy used to help her out on the counter by inspecting what others were buying. He never tried to run, jump or anything. He loved people and would strut up and down to the amazement of customers

If we would be out somewhere and Charlie was in the car and needed something from Petco/Petsmart, he'd go in with us

Actually both are good places if you want to socialize the cat/kitten for future shows
post #13 of 29
Petco by me is waaay more expensive than PetsMart. The only thing I buy at Petco is Natural Balance kibble & cans. I get my Welness at a local pet store. I buy all my Friskies at PetsMart [33 cents a can]. Friskies are for the stray & feral I feed. My gang likes it also but they have to share one can between the six of them.
post #14 of 29
Quote:
Originally Posted by CheshireCat View Post
Don't get me wrong I like dogs.
What I don't like are dog fights, growling, barking and having to watch where I step.

That could be the subject of another post because I just don't understand why people want to bring their dogs out shopping.
Don't blame the dogs, it is the owners. They shouldn't get in your way or go up to you at all unless invited by you personally and given permission from the owner. It isn't a hard concept for dogs to understand, all mine have caught onto that easily, they don't bother people. Dog shows are filled with dogs every place you look, they don't have fighting, growling, etc. Much of this has to do with responsible vs. non-responsible owners and their behavior depends much on the way you handle, lead, train, and socialize your dogs.

I love bringing my dogs shopping and out and about places, and they love it too. It is always a good experience. They are very well behaved in public and you would never even know I have dogs by my side unless you could see them. They never ever get in people's way. I have to watch other people's dogs very close in pet stores, as they mostly don't seem dog savy and their dogs are generally not under control. But it is a good place to socialize puppies, and if you have ever owned a dog you will understand socialization is very important!

Also, Service Dogs really help their people by this important job of helping their owners in public. Although I have only seen one Service Dog in Petsmart before.
post #15 of 29
I like Petsmart better than Petco. Right now in the area I live there is no Petsmart, but there's a Petco up the street. While the staff is nice, the place is dingy and small, and the cat section almost seems like an afterthought. Their prices on food is horrible; I refuse to pay double the amount for the exact same 3.5 lb. bag of food I can get in the grocery stores for $5-$6. Even in St. Louis where there were a couple stores of each, Petsmart was always the better place for selection. I'm not sure about prices because I didn't go in them regularly for the last few years between going to college/my dog moving to Florida/me adopting Loki. I moved to where I am now shortly after adopting him, but I found everything I needed at Petsmart, though I went to Petco, too.

That really sucks about the breeing programs, though.

Tricia
post #16 of 29
Quote:
Originally Posted by PookieBoy View Post
Petco by me is waaay more expensive than PetsMart. The only thing I buy at Petco is Natural Balance kibble & cans. I get my Welness at a local pet store. I buy all my Friskies at PetsMart [33 cents a can]. Friskies are for the stray & feral I feed. My gang likes it also but they have to share one can between the six of them.
Lately Petco has had Friskies on sale for 30 cents a can and Fancy Feast for as low as 40 cents a can. Petsmart has only been close on the Friskies prices, but still not that low. Normally I buy FF in a 24 pack at Target, but Petco's sales have been better this month. Friskies I buy wherever the best price is.
post #17 of 29
I'm sorry your Petsmart experience wasn't so plesant for you. It does however sound like it's not an issue with the store, rather than them allowing dogs and in their store a hard time finding a parking spot suitable for your needs (i would ask a manger if there are any plans to add an additional handi-cap spot to the lot). I LOVE our Petsmart. I work at our city's animal shelter and thanks to our new Petsmart store opening up a little satellite location within their building for us- we've had hundreds of adoptions! They've saved countless lives! They also make a nice donation to our shelter for every adoption that results on their location. We are allowed to keep quite a few kitties there in the little condos they have set up for them- so as a result the public gets to see them and learn more about our shelter, adoption, and responsible ownership. They are also wonderful about letting us take our dogs up there for adoption days several times a month.

For those reasons, i'm a huge fan They've saved sooo many wonderful furbabies! I also like the staff much better at our Petsmart than at our local Petco- they seem to be quite friendlier (granted though attitude depends on the individual, so you can't base it on the store). I also enjoy getting to bring in my pets with me because there are other pet lovers there that care about their furbabies as much as i do.

My dogs have never had an "accident" in public. They walk on their leashes and are very well behaved. They enjoy going "shopping" and getting to pick out a new toy every now and then, and i love having a nice store that will allow me to bring them in. Petsmart isn't just for dogs though- i've taken my kitty Velvet on numerous occassions to Petsmart and Petco She walks on a harness/leash better than most dogs She enjoys going!
post #18 of 29
Quote:
Originally Posted by Aileen06 View Post
I hate when people bring their dogs into Petsmart and don't clean up after them. I mean they even have a dispenser right there at the store with bags to clean up their messes and the owners just leave the mess for someone else to clean up!! If your not gonna clean up after your dog don't take them to the store!!! Some people are just so rude!!
What kind of horribly misbehaved animals go to the bathroom inside. If they can not control their bowels they should not be brought inside the store. Same if they are doing it out of fear. They obviously cant be around other animals, so why are they in the store. I have seen this several times. . . It makes me nuts!
post #19 of 29
Quote:
Originally Posted by NoRachelHere View Post
What kind of horribly misbehaved animals go to the bathroom inside. If they can not control their bowels they should not be brought inside the store. Same if they are doing it out of fear. They obviously cant be around other animals, so why are they in the store. I have seen this several times. . . It makes me nuts!
A lot of dogs get excited and cant help it. It happens... mostly with younger dogs though.
Hopefully things will get better after the store has been open and the novelty of it has worn off. I refuse to ever go to any store on opening day! We love going to petsmart here. But we dont even have a petco... so there arent a lot of options. My best friend and I go after work a lot with her Sheltie puppy and she adores going. She just loves being around the people.
post #20 of 29
I recently went to Petsmart and was very pleased. I also take my dog with. My dog loves going away and there are not many places you can take a dog to. I do not like the Petco in my area because their prices are way higher than the 3 other pet stores (Petsmart, Pet Supplies Plus, and Chow Hound).
post #21 of 29
They just opened a Petsmart in Manchester. I prefer to shop at my Pet Quarters (a small New England chain - not as much of a selection, but I know everyone and they know me - and my kids.) Also, they work with Animal Allies and adopt cats out of their store. I don't think that you can get away from people bringing their dogs in, although I don't really understand that either. They have a nice newsletter that keeps me posted on new lines that they carry, etc!
post #22 of 29
Anywho, You don't have to worry about me taking up the handicap spot.. I always park in the back (You end up getting in the store before the people who are driving around finding a "close" spot most of the time. And it's healthier for you anyway )
post #23 of 29
Thanks to PetsMart's dog policy, I was able to get a sweet 20% extra off an already deeply discounted giant cat condo - it is as tall and as wide as a refridgerator - because a guy had let his ankle-biter dog pee all over the base of it. So I got a $300 condo for $130!

So I say, let the dogs in - I'll take advantage of that where I can!!!

I went to both PetsMart and Petco yesterday, and walked out of Petco without buying a thing - the prices in there were close to double what PetsMart charges for some items, especially the wet food.
post #24 of 29
Quote:
Originally Posted by GingersMom View Post
Thanks to PetsMart's dog policy, I was able to get a sweet 20% extra off an already deeply discounted giant cat condo - it is as tall and as wide as a refridgerator - because a guy had let his ankle-biter dog pee all over the base of it. So I got a $300 condo for $130!
EEEEEEW! How did you get that out? That's a pretty good deal though.

Our Petco has had awesome sale prices on Friskies and FF lately. I almost fell over when I saw Target had FF Medleys for 69 cents though. Those are never that cheap! My cats are back on a FF and Friskies kick lately. But as long as Raven eats, I don't care.
post #25 of 29
I personally shop at Pet Supplies Plus in my area (only place that carries Chicken Soup) I will go to Petsmart once in awhile and never go to Petco... these 3 stores are all within one square mile of each other too!! I usually buy my litter from Target, just cause I'm there anyway
post #26 of 29
I try not to shop at neither PetCo nor PetSmart since I started keeping fish. I give most of my pet business to reputable local stores or online stores. The only reason I go to PetSmart and PetCo is if they have an absolutely irresitable sale on food or litter, or that time I adopted my little black kitty from a rescue that was having an adoption day. I'd rather give my business to a local store that hires knowledgeable employees and to get the person-to-person "I actually care about your business" feeling.
post #27 of 29
As with any franchise, it's most likely your experiences will be directly related to the personality of the Manager/owner and the employees of your local store. To say a whole store or franchise is bad because of the actions/non-actions of one particular store is rather unfair to say the least. If I have a bad experience at a KFC that doesn't mean that all KFC's are bad.

One poster mentioned that they didn't understand why anyone would want to take their cat to one of these places anyway. Well, I just have to say our cats love going out with us. We have a little carry pouch for Mika and she loves to sit in there while we shop. She doesn't try to jump out and she doesn't freak out. She loves people coming up to pet her. Bijou is a bit more shy but as long as he has his harness and leash on, he loves to roam the aisles sniffing and checking things out. Our cats have been going out to the stores (hardware, library, Home Sense, Canadian Tire, etc.) with us since they were babies. They are completely comfortable in the car. As soon as Bijou gets in the car he goes into the back and lays down on the back seat.

I appreciate that not all cats are like this and it would be very traumatic for some but I just wanted to point out that taking the cats out with you isn't always bad.
post #28 of 29
Quote:
Originally Posted by CheshireCat View Post

That could be the subject of another post because I just don't understand why people want to bring their dogs out shopping. It must just be the difference between dog and cat people. I would never dream of bringing Chester to the pet store to shop with me. In the first place he would be petrified. Second he would probably want to buy more stuff than I do.
I'm sorry to hear about your experience. As others have said, it will die down. When the local Petsmart opened here it was crazy! But now you can shop in a relaxed atmosphere.
But...
I do bring my dog with. As another person mentioned it is great socialization! My girl has her CGC (for the non-dog people, it's a certificate that is awarded by the AKC after your dog passes a Canine Good Citizen evaluation) and we are working toward her first Obedience title, so being able to go Petsmart/Petco with her is very beneficial to our training.
I too used to be highly annoyed by "crazy dog lovers" and I will always be a cat person, but now that I have been owned and loved by a dog, I understand dogs better and have much more patience and understanding.
Please visit Petsmart again in a few months, I'm sure you will have a better experience.
post #29 of 29
Quote:
Originally Posted by littleraven7726 View Post
EEEEEEW! How did you get that out? That's a pretty good deal though.
I called over an employee (he had to help load it into my truck anyway) and they used an enzymatic spray and cleaned it all up for me before I paid for it.

I used to prefer to go to Pet Supplies Plus, but they closed the one in my town and the next closest is more than 25 miles away - not worth the gas cost to drive there!
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