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Problem with Innova Evo!

post #1 of 13
Thread Starter 
Well, last month I bought a 15lb bag of Innova Evo and realised that the kibbles seemed to be much smaller then the last bag. I wrote the company and they said that they were trying to come up with the correct consistency and that's what caused the kibble to be so much smaller. They apologized and told me that I could take it back to the store for a refund. (I had no intention of dragging the thing all the way back to the store just because the kibble was smaller, lol)

I didn't really think anything of it and just gave it to my kitties(they didn't care) and ferrets. I DID notice that the cats weren't eating as much as normal and that the ferrets seemed to be losing a bit of weight. However, I DID just bring new kittens into the house, so I figured it was stressing the cats a little bit so that's why they weren't eating as much. also, for the ferrets, well, it's summer and ferrets normally lose alot of weight as the weather warms up.

Anyways...fastforwarding to about an hour ago...I bought a new bag of food from the store the other day and today the cats' are about out so I got out the new bag and dumped it into the food container. I then went over to the food dish to dump out the old stuff and when I looked in there I saw a piece of black kibble! Well, I picked it out and dug through what else was left and found 8 more pieces! They are burnt! Yikes!

If there were 9 pieces of burnt kibble i the last cup of food I can only imagine how many pieces were in the entire bag! I feel like such a terrible meowmy! I mean, I gues I figured that Evo was such a great food(and expensive!) that they surely wouldn't have such a problem as burnt kibble! I was wrong...

I took a pic of the burnt stuff next to some of the non-burnt kibble. I have saved it in a baggy and have emailed the company(too late to call) and am awaiting a response. They had better tell me something more then "you can take it back to the store"!

I really love their food, but I won't stand for a company that is going to burn their kibble and then just mix it in with the good stuff!

Here's the picture:



Anyone else find burnt kibble in their last bag of food?
post #2 of 13
I don't feed Evo (to expensive for me) but that's awful! it's horrible when a supposedly "great" food company has problems like that

on a side note, it looks like bunny turds
post #3 of 13
Thread Starter 
You're right, it DOES look like bunny poo! ROFL!
post #4 of 13
I was going to say the same thing, looks like bunny poop to me too! Good thing someone else said it before me!

I didn't have a problem with the evo being burnt but my boy just didn't like it and when we switched to the Wellness I tried mixing it but he hasn't eatten any of the Evo since we switched to the Wellness.
post #5 of 13
I have a small bag of Evo that Riley is eating mixed very light into his Cal. Nat. I haven't noticed any burnt pieces but I will definitely be looking when I get home today!
post #6 of 13
Yikes, for the price of EVO, I for sure wouldn't want that in my food!
post #7 of 13
I would SEND a sample of it to the company .... I am not sure but I seem to remember the dog EVO being that dark color
post #8 of 13
Thread Starter 
Well, I just called the company and they said they would send me a form to fill out and they also want me to send the pieces of burnt kibble back with the form.

The woman who I spoke to said they would probably send me a coupon for a couple dollars off my next purchase...Sorry, but for a big, expensive cat food company like Innova that seems like a really cheap compensation.

Oh yeah, bad news, one of my ferrets, Uno, seems to have lost WAY too much weight. I weighed all my ferrets today and he's lost almost a pound! That's over a third of his normal body weight! Now I'm having to syringe feed him to get his weight back up. Honestly, I blame the Evo food. >

Again, I feel horrible because I didn't check and I also feel really disappointed that I SHOULD have to check considering how much I pay for this stuff! I mean, spending $40 for 15lbs of food, I ought to get your money's worth. >
post #9 of 13
Oh, no no... tell them that the coupon is absolutely an unacceptable way to make this better. Your ferrets and animals have lost weight, and you didn't have any idea what it was until just the last cup. Considering how much you pay for it, and that they're supposed to be a top quality line, *and* this also stands to reason that they should have top of line quality control, while you understand mistakes happen, they need to replace at least one bag, and probably two considering that it's going to take a lot of work and money to get your animals back to health and proper weight.

Don't yell, don't scream, just continue to repeat, no, that's unacceptable and you want completely reimbursed or two free 15 pound bags. They can afford it, and given the fact that it's their fault.. you know, after all, you didn't expect to have to watch your babies for illnesses or failing health due to their food because of their immaculate name. I'd even throw in that the cat forum you belong to... people are waiting to see what their response is. The threat of bad PR usually helps to change them into super pleaser mode.

A couple of coupons is *not* an acceptable answer to that issue.
post #10 of 13
I wonder if they changed the formulation too. If the size of the kibble has been changed, most likely the formula was changed. If you have the time and expense, you might want to have it check out at a lab that you choose. (For your own piece of mind)
post #11 of 13
Quote:
Originally Posted by CatsAreBetter View Post
Oh, no no... tell them that the coupon is absolutely an unacceptable way to make this better. Your ferrets and animals have lost weight, and you didn't have any idea what it was until just the last cup.
....
A couple of coupons is *not* an acceptable answer to that issue.

I totally agree. That stuff is priced like it is bagged gold, the least they can do is refund your money.

Quote:
Originally Posted by ddcats View Post
I wonder if they changed the formulation too. If the size of the kibble has been changed, most likely the formula was changed. If you have the time and expense, you might want to have it check out at a lab that you choose. (For your own piece of mind)
I would be wondering that too. They did change the packaging, so I wouldn't really be surprised if the formula changed too. I only know because I looked at the website a while ago, but our local feed store had the old bags from when it first came out. I was using Evo as treats for a while, but the guys stopped eating it.
post #12 of 13
I no longer feed my kitties EVO... Dont get me wrong they loved it, but anything they didnt eat in one sitting theyd let sit for days (it gets stale so fast... and my fur buggers are picky). I can definitely say that the "burnt kibble" doesnt look right at all. Id send it in just to see what the outcome is. Considering how expensive EVO is... Id definitely check into it. You should be getting what you pay for, meaning no burnt or odd looking kibble! Oh and lastly, I used EVO for a long period of time and never came across pieces that where that dark before, odd I must say!
post #13 of 13
My kitties luv Evo and i have yet to have a problem with it...hm very odd
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