Ok almost 2 weeks ago I had a really bad experience with a certain fast food restaurant.
Link here: http://thecatsite.com/forums/showthr...stomer+Service
Anyways, I finally got in touch with the District Manager and told him about the $3.00 coupon they sent me. He was appauled by it and sent me $30 in coupons so I could go to ANY of the restaurants chains.
So tonight I decided I didn't want to cook and would go there.
Well, I placed my order and the cashier looked at me like I had 2 heads when I handed her the coupons. I told her "I got them from a district manager "
She went to her supervisor and was given the ok to take them.
Well, there was an elderly lady in front of us who was waiting for her order. Well, 20 mins later, her and I BOTH are still standing there.
When they gave her the order it was wrong! It took another 20 mins for them to prepare mine and correct hers
Then when they gave me my order, I decided to check it. As I walked away the guy behind me said "You better double check it" and I did.
You got it...... it was wrong!!!!!!
I went up to the cashier and told her it was not right and I AGAIN had items missing!
She took my reciept and checked, and came back saying "Oh, we only have 2 corns left." I was about livid!!!
I told her "Why didn't you tell me this instead of not giving it to me at all?"
She just looked at me with a straight face an said "I didn't think you'd notice it missing".
I said "well, I did so I want it substituted with okra....... you have that right?"
Her: "oh yeah. Hold on"
She came back. No okra.
By this time I just want to go home so I tell her I want Mac n Cheese.. So she tells the other guy behind the counter and he reaches in a drawer and hands me 2 containers of NASTY burnt mac n cheese
I said "no thanks... Give me my money back for the corn. This is ridiculous!"
So by this time the manager came out and says "Lady, you got this meal for free in the first place. What else do you want?"
OMG! I about slapped her!
I literally shoved the Mac n Cheese at her across the counter and said "I would like to go to at least ONE of your restaurants and get a decent meal served by someone who has half a brain and a tad of customer service skills"
I grabbed what food I did have and walked out!
I'm telling ya'll..... Customer service is going DOWN THE TUBES!!!!
I am writing the company and DEMANDING my money back. I don't want coupons, or gift certificates.... I want my MONEY back!!
What really saddens me is I grew up right down the road from where this restaurant was founded.
Link here: http://thecatsite.com/forums/showthr...stomer+Service
Anyways, I finally got in touch with the District Manager and told him about the $3.00 coupon they sent me. He was appauled by it and sent me $30 in coupons so I could go to ANY of the restaurants chains.
So tonight I decided I didn't want to cook and would go there.
Well, I placed my order and the cashier looked at me like I had 2 heads when I handed her the coupons. I told her "I got them from a district manager "
She went to her supervisor and was given the ok to take them.
Well, there was an elderly lady in front of us who was waiting for her order. Well, 20 mins later, her and I BOTH are still standing there.
When they gave her the order it was wrong! It took another 20 mins for them to prepare mine and correct hers
Then when they gave me my order, I decided to check it. As I walked away the guy behind me said "You better double check it" and I did.
You got it...... it was wrong!!!!!!
I went up to the cashier and told her it was not right and I AGAIN had items missing!
She took my reciept and checked, and came back saying "Oh, we only have 2 corns left." I was about livid!!!
I told her "Why didn't you tell me this instead of not giving it to me at all?"
She just looked at me with a straight face an said "I didn't think you'd notice it missing".
I said "well, I did so I want it substituted with okra....... you have that right?"
Her: "oh yeah. Hold on"
She came back. No okra.
By this time I just want to go home so I tell her I want Mac n Cheese.. So she tells the other guy behind the counter and he reaches in a drawer and hands me 2 containers of NASTY burnt mac n cheese
I said "no thanks... Give me my money back for the corn. This is ridiculous!"
So by this time the manager came out and says "Lady, you got this meal for free in the first place. What else do you want?"
OMG! I about slapped her!
I literally shoved the Mac n Cheese at her across the counter and said "I would like to go to at least ONE of your restaurants and get a decent meal served by someone who has half a brain and a tad of customer service skills"
I grabbed what food I did have and walked out!
I'm telling ya'll..... Customer service is going DOWN THE TUBES!!!!
I am writing the company and DEMANDING my money back. I don't want coupons, or gift certificates.... I want my MONEY back!!
What really saddens me is I grew up right down the road from where this restaurant was founded.