Originally Posted by lookingglass
Oh my... I'm staying with them. They didn't charge me an installment fee when I moved apartments. They install guy was nice enough to let me keep the cable on in the old one a day longer because of a screw up with the apartment complex, and he was also nice enough to lend us his Neo-Geo (a classic game system).
Nope, I really don't need digital PBS that badly.
Seriously, I have a fairly well-known and perhaps not solely local compnay right now ... Cox, (they're awesome!!!)... but their customer service *far* surpasses any other cable company I've had to date.
Comcast is awful. They can't keep their billing straight. They don't manage their records well. I had the guy come out and pick up my equipment (this after an ongoing series of Comcast being wrong in any number of things).. and he said "make sure you keep this. You'll probably need it to prove that you returned the equipment". So I chuckled and I kept it. Don't you know I had to spend three months arguing with them about whether or not the equipment they wanted to charge me close to $1000 for (and they kept stacking on fines)..was ever returned to them. I had to show them the receipts, and they still wouldn't remove the charges even once they saw it. I ultimately had to file a complaint with the BBB, and threaten to take them to court.
They're not the only ones, though. It's been other companies as well, and it's really just all about the money. They're just horrible.
If you're "other" local company is Cox, I'd say it would be okay to switch to them. They've got great customer service and usually if you have a problem they can have someone out within a reasonable amount of time to fix it. If you need a new cable box *they'll come out to change it out for you* free of charge.
Anyway, I was really happy to find them when we moved. They're great!